Customer Reviews for

Waiter and Waitress Training: How to Develop Your Staff for Maximum Service and Profit (The Food Service Professional Guide to Series #10)

Average Rating 3.5
( 4 )
Rating Distribution

5 Star

(1)

4 Star

(2)

3 Star

(0)

2 Star

(0)

1 Star

(1)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing all of 2 review with 4 star rating   See All Ratings
Page 1 of 1
  • Posted August 5, 2012

    A customer chooses a restaurant for the food, but a chief reason

    A customer chooses a restaurant for the food, but a chief reason a customer returns is because of service.

    Waiter & Waitress Training provides all the tips needed to ensure that not only does the wait staff earn and enjoy good tips, but also that the restaurant owner and manager are handsomely rewarded by their customers’ satisfaction, which makes them return again and again.

    Included is a bevy of guidelines that will make certain a restaurant is run smoothly, efficiently and successfully. There is plenty of advice on how to adhere to health codes, as well as instructions on how to keep staff motivated and courteous to not just the clientele, but also to their co-workers.

    The book is clear and concise, and covers a great deal of factors often overlooked by restaurant owners. Chapters include lessons on the expected, such as training, serving, hiring and firing, sanitation, managing and marketing. In addition, listed are myriad unexpected hints and special touches that will delight customers and make certain that staff is pleasantly rewarded for taking a simple yet unanticipated step.

    Food service is so much more than simply placing food on a table. This book is a delicious bounty of invaluable information that every restaurateur and employee ought to feast on.

    Was this review helpful? Yes  No   Report this review
  • Posted July 31, 2012

    Perfect Book for Restaurant Managers!! The Food Service Professi

    Perfect Book for Restaurant Managers!!
    The Food Service Professional Guide to Waiter & Waitress Training will give an edge to food service and restaurant managers on how to encourage, enable, teach, plan and run a restaurant in the most effective ways. Every restaurant position is explained along with duties. Invaluable topics like scheduling software and helpful training websites are also explained. One aspect that was not heavily covered was the implementation of tablets in the food service industry and some topics seemed to be repeated.
    Valuable topics on interview tips for managers and ways to retain service staff, in a traditionally high turnover industry, were great. Suggestions for exit interviews and Creative Retirement Plans were also on the cutting edge. Perspectives on how to cross-train staff in different restaurant positions was another good tip.
    As a guide for managers and owners in the industry “The Food Service Guide to Waiter & Waitress Training” would be a perfect go-to guide to have on hand in the restaurant manager’s office.

    Was this review helpful? Yes  No   Report this review
Sort by: Showing all of 2 review with 4 star rating   See All Ratings
Page 1 of 1