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You Have to Say the Words: An Integrity-Based Approach for Tackling Tough Conversations and Maximizing Performance

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  • Posted February 8, 2012

    Take your game up a notch

    What Kathy Ryan has accomplished here is magnificent. I have never read anything quite like it and I love how she uses real world stories to drive home her points. I want to get this into the hands of every new manager with the hopes that they review its messages throughout their careers. Everything here is real and relatable to the world of work as we know it. If you have been getting it done competently, this will help you get the job done admirably.

    Anthony Kern, Labor Relations Analyst

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  • Posted February 4, 2012

    Straightforward, practical, insightful

    As an outplacement consultant, I often work with clients who arrive in my office bewildered as to the reasons for the termination of their employment and angry about the mixed messages they received from their managers leading up to it. In this very practical book, Kathy Ryan draws on her extensive experience as an HR Professional and a Business Coach to make the case for much needed straightforward and honest communication from managers to employees regarding performance expectations and workplace behavior. She also provides a wealth of tools and examples that will help both new and experienced managers improve their ability to "say the words" that lead to clear and productive communication with employees. Roger E. Pickard, VP / Managing Consultant, Lee Hecht Harrison

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  • Posted February 3, 2012

    Highly Recommended Read For Any Manager

    I have known Kathy for well over 10 years and she is the consummate HR professional. She was one of the few HR people I knew who was able to be an employee advocate and simultaneously ensure company policy was enforced. As an operations person, I fully subscribe to her theories embodied in 'You Have to Say the Words'. I live by that credo and it has served me well for many years.

    Don Watson
    Food and Beverage Executive

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  • Posted February 2, 2012

    Incredibly insightful and full of practical knowledge!

    Kathy Ryan has put into words what every manager must know in order to effectively manage and mentor their employees. With clear and concise examples, Kathy eloquently provides the "real world" dialog necessary to handle the difficult conversations that are typically avoided in the work place. "You Have To Say the Words" was not merely a pleasure to read but is also a treasure chest of tools I now have at my finger tips to apply to my managerial responsibilities. Anthony Paolini, Vice President, Instructors Network, Inc.

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  • Anonymous

    Posted February 2, 2012


    Whether you're an HR professional, a line manager with people responsibilities, or new to the HR profession, this book is a "must read". Kathy shares many real life examples that we all can relate to, with very practical, hands-on solutions that are so insightful. After being in the business world for 40 years, I can honestly say that I learned a tremendous amount from Kathy's perspectives.

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  • Anonymous

    Posted February 2, 2012

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