×

Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions / Edition 1
     

Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions / Edition 1

4.0 12
by Michael George, Mike George
 

See All Formats & Editions

ISBN-10: 0071418210

ISBN-13: 9780071418218

Pub. Date: 06/24/2003

Publisher: McGraw-Hill Professional Publishing

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma

Customer Reviews

Average Review:

Post to your social network

     

Most Helpful Customer Reviews

See all customer reviews

Lean Six Sigma for Service 4.1 out of 5 based on 0 ratings. 12 reviews.
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Guest More than 1 year ago
So often in corporate life, profit is generated when you learn how to have your cake and eat it, too. Well, pick up a fork. Author Michael L. George shows you how to apply both Lean and Six Sigma to your service operation so you can accomplish goals you may have thought were mutually exclusive: work faster and increase quality. A Lean Six Sigma expert, the author deftly explains how most service operations are sitting on a potential treasure trove of cost savings. He uses real-world case studies involving the likes of Lockheed Martin and Bank One. The key to the cake cupboard, however, is listening to the voice of your customers and faithfully addressing their perspective about your service. We highly recommend this comprehensive volume to any service organization that wants to become simultaneously leaner, better and friendlier in the eyes of its customers.