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Managing The Professional Service Firm
     

Managing The Professional Service Firm

4.7 7
by David H. Maister
 

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International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.

Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based

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Managing The Professional Service Firm 4.7 out of 5 based on 0 ratings. 7 reviews.
Anonymous More than 1 year ago
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Guest More than 1 year ago
If you manage or work in a professional service firm, this book can put your operation into perspective by explaining what drives the firm¿s profitability. Author David Maister uses his personal experiences to enliven some of the dryer parts of the text with a few case studies, first-hand observations and advice. He covers the whole range of essential practices encountered by any service firm, including governance, hiring, motivation, coaching, marketing and compensation. However, there is one important caveat: This classic book was first published in 1993, including the chapter on professional compensation, which particularly needs updating. Some chapters were published even earlier in various trade magazines and journals, some dating back to 1982. Is this information still fresh and accurate in today¿s business environment? Even if the personnel advice is, the compensation counsel and pre-Internet marketing advice probably is not. With this caveat, we consider this foundational work important for anyone working in or with a professional service firm.
Guest More than 1 year ago
Most books on managing people and the business process revolve around products. Consultants (professionals) and their expertise IS the product. Great differentiation on how to evaluate the process and the people is involved.
Guest More than 1 year ago
While the book has a definite slant towards law firms, I found virtually all of the information in this well-written and easy-to-understand book to be right on the money for my own consulting business. The book answered the questions that I'd had in my mind that went like 'I know I can be doing things better, I just don't know what the secret is'. After reading this book I have a completely new perspective of how my business should be organized and run. My biggest hope is that my competitors don't discover this book.