TouchPoints: Creating Powerful Leadership Connections in the Smallest of Momentsby Douglas Conant, Mette Norgaard
Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these—and every point of contact with other people—are overlooked opportunities for leaders to increase their/i>/b>
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You can become a great leader if you take to heart the message and the methods of Campbell Soup Company president and CEO Douglas Conant and executive management training consultant Mette Norgaard. They describe an innovative leadership model based on making the most of ¿TouchPoints,¿ those seemingly innocuous but quite powerful interpersonal events that pepper the daily lives of corporate leaders. Many executives resent ¿pesky¿ interruptions, but the authors reframe them as golden opportunities for leaders to move their strategic agendas forward via personal connections with their employees. Conant and Norgaard based their approach on the philosophy of ¿leading in the moment¿ that Conant developed and used to turn Campbell¿s around when it was distressed. getAbstract recommends their book to executives seeking a workable model for creating and honing a personal leadership style.