Unleashing Change / Edition 1by Steven Kelman
Pub. Date: 06/09/2005
Publisher: Brookings Institution Press
This is a hopeful account of the potential for organizational change and improvement within government. Despite the mantra that "people resist change," it is possible to effect meaningful reform in a large bureaucracy. In Unleashing Change, public management expert Steven Kelman presents a blueprint for accomplishing such improvements, based on his/i>
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This is a must-read for anyone trying to lead change in a bureaucracy, whether government, business, non-profit, military, or education. Kelman's insights into why change is difficult, and his idea of unleashing change vs coercing it, are brilliant, down-to-earth, and totally practical. The change Kelman led resulted in the federal government substituting a new informal rule ('Get a good deal for the government.') for thousands of pages of rules and specifications that made buying t-shirts and ketchup just like buying software systems and fighter planes. His special magic was to enlist the front-line buyers who knew how messed-up the system was. He gives them credit for the change they played a central role in effecting. His only sin is excessive modesty about his own role in a revolutionary and successful change effort.