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Unleashing Change / Edition 1

Unleashing Change / Edition 1

5.0 1
by Steven Kelman

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ISBN-10: 081574899X

ISBN-13: 9780815748991

Pub. Date: 06/09/2005

Publisher: Brookings Institution Press

This is a hopeful account of the potential for organizational change and improvement within government. Despite the mantra that "people resist change," it is possible to effect meaningful reform in a large bureaucracy. In Unleashing Change, public management expert Steven Kelman presents a blueprint for accomplishing such improvements, based on his

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Unleashing Change 5 out of 5 based on 0 ratings. 1 reviews.
Guest More than 1 year ago
This is a must-read for anyone trying to lead change in a bureaucracy, whether government, business, non-profit, military, or education. Kelman's insights into why change is difficult, and his idea of unleashing change vs coercing it, are brilliant, down-to-earth, and totally practical. The change Kelman led resulted in the federal government substituting a new informal rule ('Get a good deal for the government.') for thousands of pages of rules and specifications that made buying t-shirts and ketchup just like buying software systems and fighter planes. His special magic was to enlist the front-line buyers who knew how messed-up the system was. He gives them credit for the change they played a central role in effecting. His only sin is excessive modesty about his own role in a revolutionary and successful change effort.