Consumer Guides

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  1. When Someone You Love Needs Nursing Home, Assisted Living, or In-Home Care, Revised 2nd Edition  
    When Someone You Love Needs...Robert F. Bornstein
    Paperback $13.15
    NOOK Book $11.99
  2. Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
    Managing Patient Expectations:...Susan Keane Baker
    Hardcover $40.33
  3. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
    Total Customer Satisfaction: A...Stephanie G. Sherman
    Paperback $76.80
  4. Nursing Homes and Assisted Living Facilities
    Nursing Homes and Assisted...Linda Connel
    NOOK Book $11.37
  5. Compassionate Caregiving: Practical Help and Spiritual Encouragement  
    Compassionate Caregiving:...Lois D. Knutson
    NOOK Book $6.79
  6. Critical Conditions: The Essential Hospital Guide to Get Your Loved One Out Alive
    Critical Conditions: The...Martine Ehrenclou
    Paperback $17.97
  7. Principles of Healthcare Management: Compliance, Consumerism and Accountability in the 21st Century
    Principles of Healthcare...Seth B. Goldsmith
    Paperback $76.39
  8. Hospital Smarts: Everything You Need to Know about Your Hospital, Your Doctor, the Nursing Staff - and Your Bill!
    Hospital Smarts: Everything...Theodore Tyberg
    Hardcover $1.99
  9. Take This Book to the Hospital with You
    Take This Book to the Hospital...Charles B. Inlander
    Paperback $1.99
  10. Inside Guide to America's Nursing Homes
    Inside Guide to America's...Robert N. Bua
    Paperback $1.99
  11. The Quality Connection in Health Care: Integrating Patient Satisfaction and Risk Management
    The Quality Connection in...Lynne Cunningham
    Hardcover $1.99
  12. Your Money and Your Health: How to Find Affordable, High-Quality Healthcare
    Your Money and Your Health:...Jordan Braverman
    Paperback $1.99
  13. Smart Patient, Good Medicine: Working with Your Doctor to Get the Best Medical Care
    Smart Patient, Good Medicine:...Richard L. Sribnick
    Hardcover $1.99
  14. Smart Patient, Good Medicine: Working with Your Doctor to Get the Best Medical Care
    Smart Patient, Good Medicine:...Richard L. Sribnick
    Paperback $1.99
  15. Compassionate Caregiving: Practical Help and Spiritual Encouragement for Caregivers  
    Compassionate Caregiving:...LoisD. Knutson
    Paperback ——
    NOOK Book $6.79
  16. Surgery
    SurgeryMolly Shapiro
    Paperback $1.99
  17. Hospital Smarts
    Hospital SmartsTheodore Tyberg
    Paperback $1.99
  18. Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
    Achieving Impressive Customer...Wendy Leebov
    Paperback $1.99
  19. Take This Book to the Hospital with You: A Consumer Guide to Surviving Your Hospital Stay
    Take This Book to the Hospital...Charles B. Inlander
    Paperback $1.99
  20. Figuring It out Fast: The Family's Best Approaches to Nursing Homes
    Figuring It out Fast: The...Scott Blankenship
    Paperback $1.99
  21. Best Medicine: How to Choose the Top Doctors, the Top Hosptials and the Top Treatments
    Best Medicine: How to Choose...Robert Burns Arnot
    Hardcover $1.99
  22. Take This Book to the Hospital with You: A Consumer's Guide to Surviving Your Hospital Stay
    Take This Book to the Hospital...Charles B. Inlander
    Paperback $1.99
  23. Step by Step: How to Actively Ensure the Best Possible Care for Your Aging Relative
    Step by Step: How to Actively...Ted Rossi
    Paperback $1.99
  24. How to Talk to Your Doctor: Getting Beyond the Medical Mystique
    How to Talk to Your Doctor:...Janet R. Maurer
    Paperback $1.99
  25. Creating Consumer Choice in Healthcare: Measuring and Communicating Health Plan Performance Information
    Creating Consumer Choice in...Richard Curtis
    Hardcover $1.99
  26. Take This Book to the Hospital with You
    Take This Book to the Hospital...Charles B. Inlander
    Paperback $1.99
  27. Nursing Home Primer
    Nursing Home PrimerPieper
    Paperback $1.99
  28. The Nursing Home Experience; A Family Guide to Making It Better
    The Nursing Home Experience; A...Marylou Hughes
    Hardcover $4.00
  29. Researching User Perspectives on Community Health Care
    Researching User Perspectives...R. Heyman
    Other Format $6.00
  30. Consumer Satisfaction in Medical Practice
    Consumer Satisfaction in...William Winston
    Hardcover $1.99
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