Consumer Guides

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  1. Revolutionize Your Customer Experience: 1st Edition (12/28/2004)

    List Price $59.00

    Publisher: Palgrave Macmillan

    Format BN.comUsed/New from
    Hardcover $37.67 (Save 36%) $1.99
  2. Building Profit Through Building People: Making Your Workforce the Strongest Link in the Value-Profit Chain  
  3. Service Quality: 1st Edition (11/1/1993)

    List Price $67.00

    Publisher: SAGE Publications

    Format BN.comUsed/New from
    Paperback $60.48 (Save 9%) $30.00
  4. Process Mapping: 1st Edition (12/21/2001)

    List Price $65.00

    Publisher: Wiley, John & Sons, Incorporated

    Format Used/New from
    Hardcover $1.99
  5. Complaint Management: The Heart of CRM: 1st Edition (2/28/2005)

    List Price $49.95

    Publisher: Cengage Learning

    Format Used/New from
    Hardcover $58.99
  6. Marketing: Connecting with Customers: 1st Edition (11/6/1998)

    List Price $70.00

    Publisher: Pearson Education

    Format Used/New from
    Paperback $1.99
  7. Managing Quality: A Practical Guide to Customer Satisfaction (8/30/1999)

    List Price $79.00

    Publisher: SAGE Publications

    Format Used/New from
    Hardcover $58.52
  8. Strategies for World-Class Products (6/28/1995)

    Publisher: Ashgate Publishing, Limited

    Format Used/New from
    Hardcover $3.30
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