Customer Service

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  1. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company  
  2. Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship  
  3. The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do  
  4. Get Content Get Customers: Turn Prospects into Buyers with Content Marketing  
  5. The Power of Appreciative Inquiry: A Practical Guide to Positive Change  
  6. Lean Solutions: How Companies and Customers Can Create Value and Wealth Together  
  7. Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong  
  8. Grow Your Business with Google AdWords: 7 Quick and Easy Secrets for Reaching More Customers with the World's #1 Search Engine  
  9. The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage  
  10. How to Win Campaigns: Communications for Change  
  11. The Next Evolution of Marketing: Connect with Your Customers by Marketing with Meaning  
  12. Service Orientation: Winning Strategies and Best Practices (5/29/2006)

    List Price $93.00

    Publisher: Cambridge University Press

    Format BN.comUsed/New from
    Hardcover $85.94 (Save 7%) $72.17
  13. IMC, The Next Generation: Five Steps for Delivering Value and Measuring Returns Using Marketing Communication  
  14. Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success  
  15. Services Marketing: 6th Edition (3/12/2012)

    List Price $253.33

    Publisher: McGraw-Hill Higher Education

    Format BN.comUsed/New fromRent from
    Hardcover $200.00 (Save 21%) $140.60 $36.45 (Save 85%)
  16. Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay  
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