Customer relations

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  1. How to Get to the Top: Business Lessons Learned at the Dinner Table  
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  2. How to Click with Everyone Every Time  
  3. Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives  
  4. Rules to Break and Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism  
  5. Angel Customers & Demon Customers: Discover Which is Which, and Turbo-Charge Your Stock  
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  6. Social Media Marketing: The Next Generation of Business Engagement  
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  7. Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants  
  8. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation  
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  9. Attracting Perfect Customers: The Power of Strategic Synchronicity  
  10. Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy  
  11. God Is a Salesman: Learn from the Master  
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  12. Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!... Even When They Don't Deserve It!, Completely Revised and Expanded  
  13. Outside Innovation: How Your Customers Will Co-Design Your Company's Future  
  14. The Future of Relationship Marketing  
  15. Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional  
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  16. The Customer Signs Your Paycheck  
  17. The Next Evolution of Marketing: Connect with Your Customers by Marketing with Meaning  
  18. The Six Fundamentals of Success: The Rules for Getting It Right for Yourself and Your Organization  
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