Customer service — Management

Showing 1 – 30 of 161 results in All Products.

Sort by:
View:
Page 1 of 6
View as: Grid List
  1. Managing Knock Your Socks Off Service  
    Managing Knock Your Socks Off...Chip R. Bell
    Paperback $13.53
    NOOK Book $10.48
  2. Flip the Funnel: How to Use Existing Customers to Gain New Ones
    Flip the Funnel: How to Use...Joseph Jaffe
    Hardcover $19.97
  3. Professional Service Firm50 (Reinventing Work): Fifty Ways to Transform Your  
    Professional Service Firm50...Tom Peters
    NOOK Book $11.99
  4. The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs  
    The Best Service Is No...Bill Price
    Hardcover $18.26
    NOOK Book $15.37
  5. Supply Chain Management
    Supply Chain ManagementSunil Chopra
    Hardcover $171.84
    NOOK Study $139.52
  6. At America's Service
    At America's ServiceKarl Albrecht
    Paperback $20.90
  7. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience  
    The Amazement Revolution:...Shep Hyken
    Hardcover $17.34
    NOOK Book $8.39
  8. Strategy from the Outside In: Profiting from Customer Value  
    Strategy from the Outside In:...George Day
    Hardcover $21.86
    NOOK Book $18.12
  9. Managing and Motivating Contact Center Employees
    Managing and Motivating...Malcolm Carlaw
    NOOK Book $19.22
  10. Putting Customers First (DK Essential Managers Series)  
    Putting Customers First (DK...Andy Bruce
    NOOK Book $4.99
  11. Passionate and Profitable: Why Customer Strategies Fail and Ten Steps to Do Them Right!
    Passionate and Profitable: Why...Lior Arussy
    Hardcover $25.98
  12. The Future of Competition: Co-Creating Unique Value with Customers
    The Future of Competition:...C. K. Prahalad
    Hardcover $30.23
  13. Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
    Discovering the Soul of...Leonard L. Berry
    Hardcover $19.61
  14. Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
    Discovering the Soul of...Leonard L. Berry
    NOOK Book $18.99
  15. Built for Use: Driving Profitability through the User Experience
    Built for Use: Driving...Karen Donoghue
    Hardcover $26.08
  16. Supply Chain Management
    Supply Chain ManagementSunil Chopra
    Hardcover $147.00
  17. Renacimiento 2.0
    Renacimiento 2.0Douglas Rushkoff
    Paperback $22.26
  18. Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints
    Reaching The Goal: How...John Arthur Ricketts
    Paperback $41.93
    NOOK Book $17.59
  19. 212 Service: The 10 Rules for Creating a Service Culture (PagePerfect NOOK Book)
    212 Service: The 10 Rules for...Mac Anderson
    NOOK Book $6.79
  20. 50 Powerful Ideas You Can Use to Keep Your Customers
    50 Powerful Ideas You Can Use...Paul R. Timm
    Paperback $11.69
  21. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions
    Managing Customer Value:...Bill Dodds
    Paperback $68.64
  22. Breakaway: Deliver Value to Your Customers--Fast!
    Breakaway: Deliver Value to...Charles L. Fred
    Hardcover $21.55
  23. Butterfly Customer: Capturing the Loyalty of Today's Elusive Customer
    Butterfly Customer: Capturing...Susan M. O'Dell
    Paperback $27.84
  24. Customer Responsive Management: The Flexible Advantage
    Customer Responsive...Frank Davis Jr.
    Paperback $57.55
  25. The Effective Manager's Handbook for Customer Service Success:52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day!  
    The Effective Manager's...Edward D. Gagnon
    Paperback $12.95
    NOOK Book $3.47
  26. Value-Based Marketing For Bottom-Line Success
    Value-Based Marketing For...J. Nicholas Debonis
    Paperback $43.95
  27. Value-Based Marketing for Bottom-Line success  
    Value-Based Marketing for...J. DeBonis
    NOOK Book $22.77
  28. The Knowledge-Based Organization: Four Steps to Increasing Sales, Profits, and Market Share
    The Knowledge-Based...James A. Alexander
    Hardcover $23.33
  29. How to Design a Great Customer Experience  
    How to Design a Great Customer...Fred Wiersema
    NOOK Book $2.49
  30. Superior Customer Value in the New Economy: Concepts and Cases
    Superior Customer Value in the...Art Weinstein
    Hardcover $61.40
Sort by:
View:
Page 1 of 6
View as: Grid List