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  1. Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong  
  2. Foundations Student Book: 2nd Edition (9/4/2006)

    List Price $30.40

    Publisher: Pearson Education ESL

    Format BN.comUsed/New from
    Paperback $25.90 (Save 14%) $16.72
  3. The Spoken Language Translator (8/18/2007)

    List Price $78.00

    Publisher: Cambridge University Press

    Format BN.comUsed/New from
    Paperback $65.76 (Save 15%) $34.75
  4. Bookmaking: Editing, Design, Production: 3rd Edition (3/16/2009)

    (1)

    List Price $41.75

    Publisher: Norton, W. W. & Company, Inc.

    Format BN.comUsed/New fromRent from
    Paperback $34.83 (Save 16%) $19.22 $20.12 (Save 51%)
  5. Book Commissioning and Acquisition: 2nd Edition (8/13/2004)

    List Price $43.95

    Publisher: Taylor & Francis

    Format BN.comUsed/New from
    Paperback $32.60 (Save 25%) $19.09
  6. Consuming Books (4/1/2006)

    List Price $170.00

    Publisher: Taylor & Francis

    Format BN.comUsed/New from
    Hardcover $159.88 (Save 5%) $28.79
  7. Radio-TV Newswriting: A Workbook: 2nd Edition (3/18/2003)

    List Price $48.95

    Publisher: Wiley, John & Sons, Incorporated

    Format BN.comUsed/New fromRent from
    Paperback $35.52 (Save 27%) $3.29 $20.31 (Save 58%)
  8. Magazine Editing: In Print and Online  

    Magazine Editing: In Print and Online: 3rd Edition (12/28/2011)

    List Price $41.95

    Publisher: Taylor & Francis

    Format BN.comUsed/New from
    Paperback $32.52 (Save 22%) $33.78
  9. Journal Publishing: 2nd Edition (2/27/1997)

    List Price $180.00

    Publisher: Cambridge University Press

    Format BN.comUsed/New from
    Hardcover $169.29 (Save 5%) $1.99
  10. GIS for Business and Service Planning: 1st Edition (2/28/1996)

    List Price $150.00

    Publisher: Wiley, John & Sons, Incorporated

    Format BN.comUsed/New from
    Paperback $110.13 (Save 26%) $94.66
  11. Clients Driving Innovation: 1st Edition (9/30/2008)

    List Price $160.00

    Publisher: Wiley, John & Sons, Incorporated

    Format BN.comUsed/New from
    Hardcover $123.20 (Save 23%) $123.19
  12. Administrative Medical Assisting: 5th Edition (7/18/2003)

    List Price $163.95

    Publisher: Cengage Learning

    Format BN.comUsed/New from
    Paperback $144.52 (Save 11%) $1.99
  13. Standard Letters in Architectural Practice: 4th Edition (7/8/2008)

    List Price $120.00

    Publisher: Wiley, John & Sons, Incorporated

    Format BN.comUsed/New from
    Hardcover $92.74 (Save 22%) $92.73
  14. Computers in Translation: A Practical Appraisal (9/16/1992)

    List Price $195.00

    Publisher: Taylor & Francis

    Format BN.comUsed/New from
    Hardcover $160.79 (Save 17%) $192.95
  15. Writing and Producing Television News: 2nd Edition (5/23/2005)

    List Price $65.95

    Publisher: Wiley, John & Sons, Incorporated

    Format BN.comUsed/New from
    Paperback $50.04 (Save 24%) $20.67
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