Strategic Product Creation: Deliver Customer Satisfaction from Every Level of Your Company / Edition 1

Strategic Product Creation: Deliver Customer Satisfaction from Every Level of Your Company / Edition 1

ISBN-10:
0071486550
ISBN-13:
9780071486552
Pub. Date:
12/22/2006
Publisher:
McGraw Hill LLC
ISBN-10:
0071486550
ISBN-13:
9780071486552
Pub. Date:
12/22/2006
Publisher:
McGraw Hill LLC
Strategic Product Creation: Deliver Customer Satisfaction from Every Level of Your Company / Edition 1

Strategic Product Creation: Deliver Customer Satisfaction from Every Level of Your Company / Edition 1

Hardcover

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Overview

Create and market the right product-fast

Strategic Product Creation is a true working guide to developing market-savvy, cost-effective products and services. Delivering expert guidance in the five key stages of product development, authors Ronald Kerber and Timothy Laseter present real-world examples of industry leaders who have produced innovative products-giving you a foolproof blueprint for delivering customer satisfaction without breaking the bank.

  • Provides not only practical experience, but a solid conceptual framework for developing your own product creation model
  • Highlights seven principles of effective product creation
  • Features instructive case studies of world-class leaders such as Walt Disney Imagineering, Whirlpool Corporation, Mars, Inc., and IBM
  • Includes key questions and milestone decision issues from each stage of the product creation process
  • Covers both short- and long-term strategies, coupled with suggestions for advanced technology
  • Explains how to combine customer knowledge with external market needs to stimulate new product and service ideas
  • Reveals ways to utilize your suppliers as a talent pool for process improvement and product innovation
  • Addresses sensitive issues of branding and intellectual property rights

Product Details

ISBN-13: 9780071486552
Publisher: McGraw Hill LLC
Publication date: 12/22/2006
Edition description: 1ST
Pages: 336
Sales rank: 634,647
Product dimensions: 6.20(w) x 9.10(h) x 1.05(d)

About the Author

Timothy M. Laseter, Ph.D. serves on the faculty of the Darden Graduate School of Business Administration at the University of Virginia.

Ronald L.Kerber, Ph.D. is the former executivevice president and CTO of Whirlpool Corporation. He is a leadingconsultant with the Department of Defense.

Timothy M. Laseter, Ph.D. serves on the facultyof the Darden Graduate School of Business Administration at the Universityof Virginia.

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