The Listening Leader: Powerful New Strategies for Becoming an Influential Communicator
In today's complex, fast-paced, high-intensity organizations, effective communication is paramount. But all too often, messages are misinterpreted, ignored, or missed altogether—stifling creativity, dampening morale, and even threatening achievement of basic goals. Harris's book is about improving communication by focusing on listening, and, in the process, developing more effective leadership skills throughout the organization. It explores ways in which managers and employees alike can elevate listening to the level of influence-to maximize conversational value and relationships through response and feedback.

The Listening Leader integrates insights from management and psychology to offer practical techniques for overcoming common barriers to effective listening. With tips for keeping listening sharp and advice for boosting memory and recall, Harris provides readers with the tools to engage in much more productive dialogue with colleagues, supervisors, employees, and customers, as well as within relationships beyond work. The Listening Leader demonstrates that turbaning listening from a passive, compliant activity into an active, influential one contributes to more dynamic, trusting, collaborative, candid—and profitable—relationships through which everyone benefits.

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The Listening Leader: Powerful New Strategies for Becoming an Influential Communicator
In today's complex, fast-paced, high-intensity organizations, effective communication is paramount. But all too often, messages are misinterpreted, ignored, or missed altogether—stifling creativity, dampening morale, and even threatening achievement of basic goals. Harris's book is about improving communication by focusing on listening, and, in the process, developing more effective leadership skills throughout the organization. It explores ways in which managers and employees alike can elevate listening to the level of influence-to maximize conversational value and relationships through response and feedback.

The Listening Leader integrates insights from management and psychology to offer practical techniques for overcoming common barriers to effective listening. With tips for keeping listening sharp and advice for boosting memory and recall, Harris provides readers with the tools to engage in much more productive dialogue with colleagues, supervisors, employees, and customers, as well as within relationships beyond work. The Listening Leader demonstrates that turbaning listening from a passive, compliant activity into an active, influential one contributes to more dynamic, trusting, collaborative, candid—and profitable—relationships through which everyone benefits.

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The Listening Leader: Powerful New Strategies for Becoming an Influential Communicator

The Listening Leader: Powerful New Strategies for Becoming an Influential Communicator

by Richard M. Harris
The Listening Leader: Powerful New Strategies for Becoming an Influential Communicator

The Listening Leader: Powerful New Strategies for Becoming an Influential Communicator

by Richard M. Harris

Hardcover

$75.00 
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Overview

In today's complex, fast-paced, high-intensity organizations, effective communication is paramount. But all too often, messages are misinterpreted, ignored, or missed altogether—stifling creativity, dampening morale, and even threatening achievement of basic goals. Harris's book is about improving communication by focusing on listening, and, in the process, developing more effective leadership skills throughout the organization. It explores ways in which managers and employees alike can elevate listening to the level of influence-to maximize conversational value and relationships through response and feedback.

The Listening Leader integrates insights from management and psychology to offer practical techniques for overcoming common barriers to effective listening. With tips for keeping listening sharp and advice for boosting memory and recall, Harris provides readers with the tools to engage in much more productive dialogue with colleagues, supervisors, employees, and customers, as well as within relationships beyond work. The Listening Leader demonstrates that turbaning listening from a passive, compliant activity into an active, influential one contributes to more dynamic, trusting, collaborative, candid—and profitable—relationships through which everyone benefits.


Product Details

ISBN-13: 9780275989835
Publisher: Bloomsbury Academic
Publication date: 04/30/2006
Pages: 152
Product dimensions: 6.14(w) x 9.21(h) x 0.38(d)

About the Author

Richard M. Harris is President and Founder of Richard M. Harris Associates, a consulting firm specializing in business communication. He has presented management communication and leadership training programs to a wide variety of Fortune 500 and mid-sized companies, and speaks to professional and industry associations around the country. His articles on effective communication have appeared in such publications as Training and Development, Corporate Meetings & Incentives, Language Sciences, and Financial Executive.

Table of Contents

Preface
Acknowledgments
Part 1 Why Listen?
Chapter 1 Approaching Listening
Chapter 2 The Listening Leader—A First Approximation
Chapter 3 Attitudes and Demons
Part 2 Motivational Listening
Chapter 4 Toward Conversational Continuity and Responsibility
Chapter 5 Strengthening Focus
Chapter 6 Spanning the Communicational Divide
Part 3 Keeping More of What You Take In
Chapter 7 Eleven Tips for Boosting Memory and Recall Ability
Chapter 8 Three Ways to Keep Listening Sharp
Part 4 The Listening Leader—Revisited
Chapter 9 Listening and Leadership
Chapter 10 The Seven Core Attributes of a Listening Leader
Appendixes
Appendix 1 Functions of Feedback
Appendix 2 Thirteen Keys to Articulate Listening
Resources
Index

What People are Saying About This

Tom KristophDirector

"Dick Harris captures the LEADERSHIP ingredient most other approaches to effective listening miss: how to influence others by letting the person know you've heard them. Receiving and understanding the other person's message is only the beginning. Dick tells us how to complete the process."

Dan Schneider

"The Listening Leader brings to light the part of communication that has long been overlooked. By applying the insights and tools described in this book, I have been able to increase my effectiveness in communicating and leading. Recognizing that I can influence a conversation positively or negatively vis-à-vis my listening skills alerted me to the fact that I was at times interpreting the world through a filtered and incomplete set of information. I highly recommend this to anyone who struggles with understanding and acting on the often overwhelming amount of information they receive on a daily basis. Effective listening cuts through the clutter and allows you to focus on the critical things you need to know to be effective in today's society."

Richard M. Warshauer

"Adlai Stevenson supposedly said: 'Everyone is talking; no one is listening.' Dick Harris, in a cogent and practical book, shows us how to reverse that truism."

Tom Kristoph Director

"Dick Harris captures the LEADERSHIP ingredient most other approaches to effective listening miss: how to influence others by letting the person know you've heard them. Receiving and understanding the other person's message is only the beginning. Dick tells us how to complete the process."

Mark Alpert

"As Richard Harris points out, good communication happens in two directions: talking, which seems to be the easier part, and listening, which for many, seems more difficult. This book reminds us how to get past the noise to improve the art of listening in both our professional and personal lives. This book contains practical, useful tips on how to make listening a more active part of every discussion, thereby making people and corporations more efficient and effective."

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