1. NOOK Sample
 Go Back

You've Reached the End of Your Sample

Managing Customer Relationships: A Strategic Framework

Customers Who Bought This Also Bought

  1. The CRM Handbook: A Business Guide to Customer Relationship Management
  2. The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
  3. The Art of the Long View
  4. The Experience Economy, Updated Edition