| Dedication & Acknowledgments | xi |
| Introduction | xiii |
| Part I | Human Resources: A Key Organizational Resource | |
| Chapter 1 | The Environment of Human Resources Today | 1 |
| What Are Human Resources? | |
| A Historical Perspective | |
| The Challenge of Managing Human Resources in Today's Environment | |
| How Do Human Resources Assist the Organization? | |
| Building High-Performance Organizations | |
| The Functions of Human Resources | |
| Summary | |
| Chapter 2 | The Legal Environment | 19 |
| Encouraging Work Force Diversity | |
| Major Legislation Impacting Human Resources | |
| Discrimination and Harassment | |
| The Equal Employment Opportunity Commission: Enforcement | |
| Affirmative Action: A Remedy for Past Discrimination | |
| The Rights of Employees | |
| Employers Have Rights, Too | |
| Responsibilities of Organizations Today | |
| Summary | |
| Streetwise Advice | |
| Chapter 3 | The New Role of Human Resources | 37 |
| Know Your Roots | |
| The Strategic Approach to Human Resource Management | |
| The Transition to Strategic Human Resource Management | |
| Integrating All Functions of Human Resources | |
| Career Opportunities in the Human Resource Department | |
| Summary | |
| Streetwise Advice | |
| Chapter 4 | Skills for Effective Human Resource Management | 55 |
| Managerial Roles | |
| The Functions of Management | |
| The Role of Conceptual, Technical, and Human Skills | |
| Human Resource Manager Competencies | |
| The Basic Responsibilities of Human Resource Managers | |
| Ethics Still Counts | |
| Summary | |
| Streetwise Advice | |
| Part II | Staffing: The Right People for the Right Job | |
| Chapter 5 | Human Resource Planning | 73 |
| The Role of Strategic Human Resource Planning | |
| The Impact of the External Environment: The Local Labor Market and More | |
| Changes in Skill Requirements | |
| Throw It on the Curve | |
| A General Model for Human Resource Planning | |
| A Special Challenge: Management Succession Planning | |
| Summary | |
| Streetwise Advice | |
| Chapter 6 | Recruitment | 89 |
| Attracting Internal and External Applicants | |
| Writing an Effective Advertisement | |
| Online Options to Augment the Traditional Approaches | |
| Alternatives to Hiring | |
| International Recruitment: A Special Challenge in a Global Arena | |
| Cost Benefit Analysis: Remember to Measure | |
| Summary | |
| Streetwise Advice | |
| Chapter 7 | Selection: The Steps to the Decision to Hire | 107 |
| Applications and Resumes | |
| Screening Applicants | |
| The Human Resource Department's Role | |
| Testing in the Employment Process | |
| The Interview: Navigating Land Mines | |
| Reference Checks and Background Investigations | |
| The Decision to Hire | |
| Summary | |
| Streetwise Advice | |
| Chapter 8 | Orientation: The Acculturation Process | 125 |
| The Importance of Socializing Employees | |
| Corporate Culture | |
| Conformity Versus Creativity | |
| The Formal Orientation Process | |
| The Employee Handbook | |
| Evaluation: The Final Step | |
| Summary | |
| Streetwise Advice | |
| Part III | Maximizing Employee Performance | |
| Chapter 9 | Training and Development | 141 |
| The Organizational Role of Training: Meeting Objectives | |
| Assessing Training Needs | |
| Learning Principles: One Size Does Not Fit All | |
| On-the-Job Training Options | |
| Off-the-Job Training Alternatives | |
| Evaluating the Effectiveness of Training Programs | |
| A Special Challenge: Management Development | |
| Career Development: Everyone's Job | |
| Summary | |
| Streetwise Advice | |
| Chapter 10 | Job Analysis | 157 |
| The Process of Job Analysis | |
| Data Collection Methods | |
| Generating Documentation | |
| Overcoming the Challenges to Job Analysis | |
| How Job Analysis Fits with Other Human Resource Functions | |
| Summary | |
| Streetwise Advice | |
| Chapter 11 | Job Design | 171 |
| The Impact of Job Design on People and the Organization | |
| Scientific Management and Job Simplification | |
| Using the Job Characteristics Model | |
| Options to Designing Jobs | |
| Ergonomics Today | |
| Flexible Designs | |
| Teams | |
| Summary | |
| Streetwise Advice | |
| Chapter 12 | Motivation: The Old and the New | 187 |
| Why Motivate? The Productivity Challenge | |
| Traditional Motivation Theories | |
| New Approaches to the Motivation of Employees | |
| Are We Having Fun Yet? Humor in the Workplace | |
| Incentive Plans | |
| Summary | |
| Streetwise Advice | |
| Chapter 13 | Appraising Performance | 203 |
| Why Conduct Performance Appraisals? | |
| Understanding Reinforcement Strategies | |
| The Performance Appraisal | |
| Who Should Conduct the Appraisal? | |
| The Interview: Ten Tips to More Effective Performance Interviews | |
| The Use of Discipline: The Road to Corrective Action | |
| When All Else Fails | |
| Summary | |
| Streetwise Advice | |
| Part IV | Maintaining Human Resources | |
| Chapter 14 | Compensation and Benefits | 219 |
| The Role of Compensation Programs | |
| Terminology: Wages Versus Salaries | |
| Special Issues in Compensation | |
| Executive Compensation | |
| Types of Benefits | |
| Summary | |
| Streetwise Advice | |
| Chapter 15 | Retention Strategies | 239 |
| All about Commitment | |
| The Cost of Turnover | |
| Effective Retention Begins with Good Hiring Practices | |
| Other Retention Strategies | |
| Listening to Employees: Signs of Trouble | |
| The Exit Interview: A Heads-Up | |
| Summary | |
| Streetwise Advice | |
| Part V | Human Resource Trends | |
| Chapter 16 | Downsizing, Layoffs, Restructuring, and New Organizational Structures | 257 |
| The Impact of Downsizing | |
| Handling Layoffs Tactfully and Addressing the Survivors | |
| Everybody's Restructuring | |
| New Organizational Structures | |
| The Impact of Teams on Organizations | |
| The Role of Human Resources in High-Performance Organizations | |
| Summary | |
| Streetwise Advice | |
| Chapter 17 | Safety, Health, and Privacy Issues | 273 |
| Safety and the Legal Environment: OSHA | |
| Safety and Health Concerns | |
| Workplace Violence | |
| Stress Strikes Everyone | |
| Health Care Programs | |
| Privacy Issues: A Special Challenge | |
| Summary | |
| Streetwise Advice | |
| Chapter 18 | Diversity | 287 |
| Diversity Defined | |
| A Look at the Demographics | |
| Diversity: A Source of Competitive Advantage | |
| Managing Diversity Means Valuing Diversity | |
| Guidelines to Supporting a Diverse Work Force | |
| Summary | |
| Streetwise Advice | |
| Appendices | |
| Appendix A | Helpful HR Tips and Quick References | 303 |
| Sample Equal Employment Policy | |
| Sample Sexual Harassment Policy | |
| Sample Workplace Violence Policy | |
| Sample Table of Contents for an Employee Manual | |
| Tips for Nonsexist Job Titles | |
| Tips on Interview Questions: Legal Pitfalls | |
| Appendix B | Selected Excerpts from Major Legislation Impacting Human Resources | 313 |
| Excerpts from the Age Discrimination in Employment Act of 1967 | |
| Excerpts from the Americans with Disabilities Act of 1990 | |
| Excerpts from the Civil Rights Act of 1991 | |
| Excerpts from the Equal Pay Act of 1963 | |
| Excerpts from Title VII of the Civil Rights Act: Unlawful Employment Practices | |
| Appendix C | Forms and Applications | 325 |
| Employment Evaluation | |
| Exit Interview Form and Checklist | |
| Termination Checklist | |
| Performance Checklist | |
| Employment Selection Checklist | |
| New Employee Checklist | |
| Employee Orientation Checklist | |
| Disciplinary Form | |
| Meeting Planner | |
| Project Planner | |
| Staffing Calendar | |
| Weekly Organizer | |
| Authorization to Release Information | |
| Employee Separation Notice | |
| Employee Time Sheet | |
| Employee Warning Notice | |
| Employee Application | |
| Personnel Record | |
| Pre-Employment Reference Check Letter | |
| Quarterly Payroll/Deductions | |
| Appendix D | Glossary | 351 |
| Index | 357 |
