NOOK Reading Apps: Frequently Asked Questions.
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FAQs for Android

1. NOOK for Android doesn't install on my smartphone or tablet. What do I do?

NOOK for Android can only be installed on Android phones and tablets with OS 2.1 or higher installed.

The NOOK app is no longer supported on Android phones or tablets with OS 1.5 or 1.6.

The install file for Android is compressed and expands upon installation. We suggest having at least 30MB of free space on your device before you try to install the application.

Please note the Android OS installs applications to internal memory rather than the SD card by default. So even if your SD Card has a large amount of free space, you will need to have the 30MB free on internal memory.

After the app is installed, users who have Android phones or tablets running OS 2.2 or higher can move part of the app to the SD card by accessing the Applications Settings menu and selecting the "Move to SD card" option.

2. How do I create an account to use NOOK for Android?

You can create a NOOK account by providing an email address and password on the NOOK website. You can also create one directly on your Android phone or tablet on the Get Started screen. A NOOK account, with a default payment method, lets you shop for NOOK Books, Magazines & Newspapers. Having a NOOK account also allows you to synchronize NOOK for Android with NOOK devices & other NOOK Reading Apps you might have.

Your NOOK account is ready for use once you have set up the following:

-An email address
-A default payment method
-A valid expiration date for the payment method
-A current billing address

If you have any questions about setting up an account, please call Customer Service at 1-800-THE-BOOK.

3. I just updated NOOK for Android. Why do I have to download all my books again?

We've made changes to improve syncing across all your NOOK devices & other NOOK Reading Apps that requires you to re-download your content on your device if you are updating from Version 2.6 or previous to Version 3. Sorry for any inconvenience.

4. I'm having trouble downloading my books to my Android device. What do I do?

Possible reasons why you may not be able to download books:

-The payment method on your NOOK account may have expired. Update your payment method information on the NOOK website or from Settings in the NOOK for Android app, and try downloading your books again.

-A default payment method may not have been selected for your NOOK account. On the NOOK website, add or select a default payment method, and try downloading your books again.

If you're still having issues please archive and then unarchive the book, and try downloading your book again.

5. Can I shop for books, magazines, or newspapers on NOOK for Android?

You can purchase new books, magazines and newspapers through the Shop icon in NOOK for Android or by visiting the NOOK website.

NOOK titles purchased in the NOOK for Android app and on the NOOK website will automatically sync to your NOOK app and will be available in your NOOK Library.

In addition to purchases, you can also start free 14-day trials of popular magazines and newspapers, viewable on Android phones with HVGA and higher resolution displays and Android tablets.

6. Can I view my magazines, newspapers or comics on NOOK for Android?

Yes, you can view your NOOK Magazines, Newspapers and Comics on Android Phones (HVGA or higher resolution displays) and Android tablets. NOOK Comics require OS 2.2+.

7. How do I get back to My Library when reading a book, magazine or comic?

To return to your library when reading a book, magazine or comic press the Back button on your device. If the Back button is hidden, tap the middle of the screen to bring up the Reading Tools menu. Tap the Back icon to return to your library.

For magazines, if you are in Article View, you will need to tap outside the Article View screen to get back to the main magazine screen. Then tap in the middle of the screen to bring up the Reading Tools menu.

8. Can I open textbooks on NOOK for Android?

Textbooks are currently not supported in the NOOK for Android app. Instead, please download NOOK Study for PC and Mac. We believe it is the best experience for viewing the graphics and images that come in a textbook. Additionally, we've made it simple to add notes, highlights, and bookmarks as you're reading. We are listening, and we hope to add support for textbooks on Android in a future release, but at this time we encourage you to give NOOK Study a try.

9. Can I read NOOK Kids books on NOOK for Android?

NOOK Kids books are not currently supported.

10. How do I sideload files for reading on NOOK for Android?

You can sideload ePub (non DRM) files into our app and read them using the following steps:

-Connect (Mount) your phone to your PC or Mac to access the folder structure
-Open the NOOK Folder
-Open the My Documents Folder
-Drag any ePub files into the folder
-Disconnect your phone from PC or Mac
-Open the NOOK for Android app
-In the library, filter by "My Files"

You should be then able to open and read any of your files. If you cannot see your files, perform a sync

At this time, only ePub files are supported. We are evaluating adding support for other types (pdf, pdb, etc).

11. How do I quickly access the book I'm reading now?

The fastest way to locate the item you're reading now is to sort your NOOK Library by "Recent" The item will be displayed in the upper left and will have the Reading Now badge on it. The "Recent" sort displays your content based on what you have most recently read or purchased on any NOOK device or NOOK Reading App. If an item has never been read, it is sorted based on the date you purchased it. Items are not sorted by publication date.

12. My library is getting crowded. How can I delete or archive a book from my library?

NOOK for Android easily lets you delete or archive books from your library. From the Library screen in Grid view, just touch and hold on a cover and select the Archive or Delete button in the product details screen (open the menu on Android Phones) to archive or delete the book.

Please note: Archiving an item will remove the file from your device and move the item into the Archive folder in your NOOK Library in the Cloud. You can unarchive the item if you want to redownload it to your device.

When you delete an item from your NOOK Library, it will permanently remove the item from the Cloud. You will no longer have access to the item everywhere you read NOOK titles, including all NOOK Reading Apps & NOOK devices and this cannot be undone. We recommend you archive an item in case you want to download it again later.

13. How can I install and access a dictionary to look up terms while reading?

To install a dictionary, go to Settings or touch and hold on a word while reading a book or a newspaper and it will prompt you to install a dictionary. To look up a term while reading a book or a newspaper, touch and hold on a word and it will highlight the word and display the definition. You can also view the full definition and look up the term online on Google or Wikipedia by selecting "look up" from the Quick Actions Toolbar.

14. I'm still having issues using the app. Who can I contact for help?

-You can email us at customerservice@nook.com
-You can also call 1-800-THE-BOOK

FAQs for iPad, iPhone and iPod touch

1. NOOK for iPad and iPhone doesn't install on my iPhone or iPad. What do I do?

NOOK for iPad and iPhone can only be installed on an iPad, iPad mini, iPhone (3GS/4/4S/5), or iPod touch® (3rd generation and above) with iOS 4.3 or higher installed.

If you have an iPad, iPhone or iPod touch with iOS 4.2.1 installed, you will need to update the iPad, iPhone or iPod touch with iOS 4.3 or higher before downloading the NOOK app.

The NOOK app is no longer supported on iPhone 3G and other 2nd generation iPhones or iPod touches.

2. How do I create an account to use NOOK for iPad and iPhone?

You can create a NOOK account by providing an email address and password on the NOOK website. A NOOK account, with a default payment method, lets you shop for NOOK Books, Magazines & Newspapers. Having a NOOK account also allows you to synchronize NOOK for iPad and iPhone with NOOK devices and other NOOK Reading Apps you might have.

Your NOOK account is ready for use once you have set up the following:

-An email address
-A default payment method
-A valid expiration date for the payment method
-A current billing address

If you have any questions about setting up an account, please call Customer Service at 1-800-THE-BOOK

3. How do I shop for new books on my iPad, iPhone, or iPod touch?

You can purchase new books for NOOK for iPad and iPhone by visiting the NOOK website.

NOOK titles purchased on the NOOK website will automatically sync to your NOOK app and will be available in your NOOK Library.

In addition to books, you can also start free 14-day trials of popular magazines and newspapers, viewable on iPad, iPad mini, iPhone 4/4S/5, and iPod Touch (4th generation and above) with retina displays.

4. I'm having trouble downloading my books to my iPad, iPhone or iPod Touch. What do I do?

Possible reasons why you may not be able to download your books:

-The payment method on your NOOK account may have expired. Please update your payment method information on the NOOK website, and try downloading your books again.

-A default payment method may not have been selected for your NOOK account. On the NOOK website, add or select a default payment method and try downloading your books again.

If you're still having issues please archive and then unarchive the book, and try downloading your book again.

5. Why are some titles that I previously purchased on a NOOK device, NOOK Reading Application, or from the web, not visible in my Library on NOOK for iPad and iPhone?

Previously purchased content that is not currently supported by NOOK for iPad and iPhone may appear under the "Everything Else" filter in your Library. To open this content, use a NOOK device or another NOOK Reading Application.

6. Can I view my magazines, newspapers or PagePerfect NOOK Books on NOOK for iPad and iPhone?

Yes, you can view most NOOK Magazines, Newspapers, and PagePerfect NOOK Books on an iPad, iPad mini, iPhone 4/4S/5, or iPod touch (4th generation or later) with retina displays.

7. What is ArticleView™?

ArticleView is a feature in NOOK magazines that lets you view the text of an article outside of the original formatting. With Article View, you are able to adjust the text options by tapping the middle of the screen to bring up the Reading Tools menu, then tapping the Text icon.

8. How do I get back to my Library when reading a magazine, newspaper, or PagePerfect NOOK Book

To return to your Library when reading a book, newspaper, magazine, comic, or PagePerfect NOOK Book, tap the middle of the screen to bring up the Reading Tools menu. Tap the icon in the upper left to return to your library. For magazines, if you are in ArticleView, you will need to tap the close "x" button in the top right corner to get back to the main magazine screen. Then tap in the middle of the screen to bring up the Reading Tools menu.

9. What is Zoom View?

Zoom View is a feature in select NOOK Comics, that lets you zoom in on a single panel and read a book by moving from panel to panel by swiping or tapping. If you see the Zoom View button at the top of the screen, tap it to zoom in on a panel. You can also zoom in by double-tapping on a panel. To move to the next panel, tap on the right edge of the screen or swipe from right to left. To return to viewing the entire page, tap the Zoom View button again or double-tap anywhere on the page.

You can also enable Zoom View Letterboxing by bringing up the Reading Tools menu and tapping on the Settings icon. Enabling Zoom View Letterboxing hides adjacent panels while using Zoom View.

10. Can I open textbooks on NOOK for iPad and iPhone?

Textbooks are currently not supported in the NOOK for iPad and iPhone. Instead, please download NOOK Study for PC and Mac, which we believe is the best experience for viewing textbook graphics and images. Additionally, we've made it easy to add notes, highlights, and bookmarks as you're reading. We hope to add support for textbooks on the iPad in a future release of NOOK for iPad and iPhone, but at this time we encourage you to give NOOK Study a try. 

11. Can I read NOOK Kids books on NOOK for iPad and iPhone?

NOOK Kids books are currently not supported on NOOK for iPad and iPhone . For the best reading experience, download the NOOK Kids for iPad app (Note: NOOK Kids for iPad is only available in the U.S.).  

12. How do I sideload files for reading in the NOOK app?

You can sideload ePub (non DRM) and PDF files into our app and read them using the following steps:
- Open iTunes on your PC or Mac
- Connect (Mount) your iPhone or iPad to your PC or Mac and select your device in iTunes
- In iTunes, select the Apps tab o In iTunes, scroll to the File Sharing section and select the NOOK application. - In iTunes, drag any ePub or PDF files into the NOOK Documents panel
- Once iTunes has finished syncing to your device, disconnect your iPhone or iPad from the PC or Mac
- Open the NOOK app on your iPhone/iPad - In the library, perform a manual sync by touching the Sync button - In the library, filter by All Items or My Files

You should be then able to open and read any of your files.  

13. How do I quickly access the book I'm reading now?

The fastest way to locate the item you're reading now is to sort your NOOK Library by "Recent". The item will be displayed in the upper left and will have the Reading Now badge on it. The "Recent" sort displays your content based on what you have most recently read or purchased on any NOOK device or NOOK Reading App. If an item has never been read, it is sorted based on the date you purchased it. Items are not sorted by publication date.

14. My library is getting crowded. How can I delete or archive a book from my library?

NOOK for iPad and iPhone easily lets you delete or archive books from your library. From the Library screen, just touch and hold on a cover and select the Archive or Delete button in the product details screen to archive or delete the book.

Please note: Archiving an item will remove the file from your device and move the item into the Archive folder in your NOOK Library in the Cloud. You can unarchive the item if you want to re-download it to your device.

When you delete an item from your NOOK Library, it will permanently remove the item from the Cloud. You will no longer have access to the item anywhere you read NOOK titles, including all NOOK Reading Apps & NOOK devices and this cannot be undone. We recommend you archive an item in case you want to download it again later.

15. How can I install and access a dictionary to look up terms while reading?

To install a dictionary, go to Settings or touch and hold on a word while reading a book or a newspaper, and it will prompt you to install a dictionary. To look up a term while reading a book or a newspaper, touch and hold on a word to highlight the word and display the definition. You can also view the full definition and look up the term online on Google or Wikipedia by selecting "Look Up" from the Quick Actions Toolbar.

16. What are NOOK Profiles™?

NOOK Profiles is a feature that allows you to customize the displayed content and user experience for every member of the family. There are three types of NOOK Profiles: the Primary Profile (the profile of the person who registered the device and whose NOOK account is used to purchase content), Adult Profiles, and Child Profiles.

17. Can I create profiles for my account using NOOK for iPad and iPhone?

At this time, additional profiles can only be added to an account using a NOOK® HD or NOOK® HD+.

18. How do I assign a specific book, newspaper, magazine, or comic to a profile?

NOOK for iPad and iPhone easily lets you assign content from your library to your profiles. From the Library screen, just double tap or touch and hold on a cover and select the "Assign to profile" button in the product details screen to assign a title to a specific profile.

You can also assign content using the Manage Content feature found under Settings.

19. I'm still having issues using the app. Who can I contact for help?

U.S.
-You can email us at customerservice@nook.com
-You can also call 1-800-THE-BOOK

FAQs for Mac

1. What are the system requirements for NOOK® for Mac™?

NOOK for Mac can be installed on a Mac running Mac OS X 10.6 Snow Leopard or 10.7 Lion. NOOK for Mac is not supported by Mac systems running Mac OS X 10.8 Mountain Lion. You may also use NOOK for iPad™ or NOOK for iPhone® for your other Apple devices.

2. What types of NOOK content is supported by NOOK for Mac?

You can only read NOOK Books using the NOOK for Mac reading app.

3. Can I view my magazines, newspapers, comics and other content types on NOOK for Mac?

NOOK for Mac does not currently support NOOK Magazines, Newspapers, NOOK Comics and Graphic Novels, enhanced NOOK Books, PagePerfect™ NOOK Books, or any other content types besides basic NOOK Books.

4. Can I open textbooks on NOOK for Mac?

Textbooks are currently not supported in the NOOK for Mac app. Instead, please download NOOK Study for PC and Mac. We believe it is the best experience for viewing the graphics and images that come in a textbook. Additionally, we've made it simple to add notes, highlights, and bookmarks as you're reading in NOOK Study.

5. Can I read NOOK Kids books on NOOK for Mac?

NOOK Kids books are not currently supported.

FAQs for PC

1. What are the computer's system requirements for NOOK® for PC™?

NOOK for PC can be installed on any computer (desktop or laptop) running Windows 2000, XP, Vista, or Windows 7. If you are using a computer or tablet that is running Windows 8 (Win8) or Windows RT, then you must use the NOOK® for Windows 8 app instead of NOOK for PC.

2. What types of NOOK content is supported by NOOK for PC?

You can only read NOOK Books using the NOOK for PC reading app.

3. Can I view my magazines, newspapers, comics and other content types on NOOK for PC?

NOOK for PC does not currently support NOOK Magazines, Newspapers, NOOK Comics and Graphic Novels, enhanced NOOK Books, PagePerfect™ NOOK Books, or any other content types besides basic NOOK Books.

4. Can I open textbooks on NOOK for PC?

Textbooks are currently not supported in the NOOK for PC app. Instead, please download NOOK Study for PC and Mac. We believe it is the best experience for viewing the graphics and images that come in a textbook. Additionally, we've made it simple to add notes, highlights, and bookmarks as you're reading in NOOK Study®.

5. Can I read NOOK Kids books on NOOK for PC?

NOOK Kids books are not currently supported.