NOOK HD: Frequently Asked Questions

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Registration

1. Do I have to register my NOOK®?

Yes. You must register your NOOK to a NOOK account so that you can purchase and download NOOK Books™, magazines, newspapers, and apps from the NOOK Store™ and read them on your NOOK.

2. What is a NOOK account?

A NOOK account, with a default credit card, lets you shop for NOOK Books, magazines, newspapers, and apps. Having a NOOK account also allows you to synchronize your NOOK HD or NOOK HD+ with other NOOK devices and other NOOK Applications you might have, such as NOOK eReader software applications installed on your iPad®, iPod touch®, Android Tablets, PC, Mac or Smartphone (iPhone® or Android phone). You can create a NOOK account by providing an email address and password on NOOK.com. You can also create one directly on your NOOK during the registration process.

Your NOOK account is ready for use once you have set up the following:

-An email address
-A default payment method
-A valid expiration date for the payment method
-A current U.S. billing address

If you have any questions about setting up an account, please call Customer Service at 1-800-THE-BOOK (1-800-843-2665).

3. How do I register my NOOK?

Turn on your NOOK and follow these steps:

1. Start the registration process by selecting your country.
2. Connect to a Wi-Fi network.

NOTE: To register your NOOK and to purchase and download books and periodicals, you must be connected to a Wi-Fi network. You may connect to your home Wi-Fi. If you're in a Barnes & Noble store, your NOOK will connect automatically to Barnes & Noble's free in-store Wi-Fi network. If you're in another location with Wi-Fi access, your NOOK will list all the networks it finds. Tap on the name of the network you want to connect to. If you see a lock symbol beside the network's name, it's a secure network. You'll need to enter a password to connect to that network. If you do not know the network password, ask the network administrator for help.

3. Select your Location and Time Zone.
4. Review the Terms of Service, and tap Agree.
5. Register your NOOK.

If you already have a NOOK account:

a) Tap Yes, I have an account
b) Enter the email address and password for your account.
c) Tap Submit.

If you do not yet have a NOOK account:
a) Tap No, I need to create an account
b) Tap the Create an Account button.
c) Fill in the form with your name, email, password and additional information requested.
d) Tap Submit.

That's it. You've registered your NOOK. Follow the on screen instructions to set up your primary profile and enjoy free samples tailored to your interest.

4. What should I do if I'm having trouble connecting to Wi-Fi or registering my NOOK?

If you are experiencing any problems connecting your NOOK to Wi-Fi or registering your unit, first, please click on the following link www.nook.com/support to download the latest software update for NOOK. It's easy, just follow the step-by-step instructions on that page.

If you continue to have problems, please visit the Connectivity section for additional suggestions.

Connectivity

1. What is Wi-Fi®?

Wi-Fi is a generic term used to describe wireless Internet access. A Wi-Fi enabled device (such as a computer, laptop, mobile phone, or e-reader) can connect wirelessly to the Internet if it is in range of a wireless network. Wi-Fi enabled devices connect to the wireless network through access points (or hotspots). Access points can be public (such as at a library, restaurant or bookstore) or can be private (such as at home, work or school).

Public Wi-Fi access points usually don't require a password, but instead require a user to acknowledge terms of use.

Private Wi-Fi access points are usually password protected. Home Internet connection is usually provided by a cable or telephone company, and the wireless access is provided by a small device called a wireless router that is physically connected to the Internet.

2. Is my NOOK wireless?

Yes, your NOOK has built in Wi-Fi allowing you to connect wirelessly to any Wi-Fi hotspot. Connect to your home Wi-Fi, as well as your office, cafes, airports, hotels, and most other public hotspots. Your local Barnes & Noble bookstore offers free Wi-Fi that your NOOK will connect to automatically.

3. I forgot my Wi-Fi password. What should I do?

Check with your Wi-Fi network administrator, or with whoever installed your Wi-Fi network. If you can't find that person, you may need to reset your Wi-Fi router back to its original settings. Please go to the support site of your Wi-Fi router's manufacturer for information about factory reset and how to set up a network. Note that you may need to reattach any other Wi-Fi enabled device if you change the network name (SSID) or change the password.

4. How do I know what my home network is?

If you have another Wi-Fi enabled device, try looking at its settings to determine which Wi-Fi access point it is connecting to. Once you've determined that, select the same wireless network name from the list provided by NOOK.

5. I don't see my home network on the list. What should I do?

It is possible that your network was set up as a hidden network. To add your network:

-Tap the Settings icon in the upper right hand corner.
-Tap All Settings.
-Select Wireless & Bluetooth.
-Make sure that Wi-Fi is turned on
-Tap on Find other networks and tap on the Add Network button.
-Fill in the information for your network and press Save.

6. What is the lock symbol next to a Wi-Fi hotspot listed in available wireless networks?

The lock symbol represents a secure Wi-Fi network. Be sure to have the password and security information for any secure Wi-Fi network that you attempt to connect to.

7. What should I do if I'm having trouble connecting to Wi-Fi or registering my NOOK?

If you are experiencing any problems connecting your NOOK to Wi-Fi or registering your unit, try this first: turn off Wi-Fi, and turn it back on. This will refresh your wireless connectivity to your device.

If you are still having issues, click on the following link www.nook.com/support to download the latest software update for NOOK. It's easy, just follow the step-by-step instructions on that page.

8. My computer and other products can connect to my Wi-Fi hotspot, but my NOOK can't connect. What should I do?

Tap the network you want to connect to, and select Forget. Tap the Wi-Fi network again to connect. If you are still having issues, please call customer service at 1-800-THE-BOOK (1-800-843-2665).

9. My NOOK says "Connected but no Internet." What should I do?

1) Turn off Wi-Fi, and turn it back on. This will refresh your wireless connectivity to your device.

2) Turn off the device by holding the power button for 7 seconds and select Power off from the pop up. After waiting a couple of seconds, power on your NOOK again by holding the power button for 2 seconds.

3) Make sure you are using the latest software version. To check this on your NOOK:
-Go to All Settings.
-Tap Device Information.
-Tap Software version.

Your software version will display. You also have the option to check for software updates by tapping Check for updates.

To find out what latest update is available, visit www.nook.com/support for more information.

4) If it's your home network, try powering off and powering back on your home Wi-Fi router. Also, try repositioning yourself closer to your router for a better signal.

5) Re-enter your Wi-Fi information by tapping Change under Wi-Fi located in the quick settings menu. Select your Wi-Fi hotspot and tap Forget. Select your Wi-Fi hotspot once again and re-enter any information needed.

10. My Wi-Fi connection keeps dropping. What should I do?

1) Turn off Wi-Fi, and turn it back on. This will refresh your wireless connectivity to your device.

2) Turn off the device by holding the power button for 7 seconds and select Power off from the pop up. After waiting a couple of seconds, power on your NOOK again by holding the power button for 2 seconds.

3) Make sure you are using the latest software version. To check this on your NOOK:
-Go to All Settings.
-Tap Device Information.
-Tap Software version.

Your software version will display. You also have the option to check for software updates by tapping Check for updates.

To find out what latest update is available, visit www.nook.com/support for more information.

4) If it's your home network, try powering off and powering back on your home Wi-Fi router. Also, try repositioning yourself closer to your router for a better signal.

11. Why is it taking longer for some of my NOOK Books, magazines, catalogs, apps, video and NOOK Kids' books to download?

Enhanced NOOK Books, magazines, apps, video and kids' books have richer content and are typically larger in size than NOOK Books. Because of this, downloads for that type of content will take longer than a typical trade book.

12. If I don't have a Wi-Fi network, can I connect NOOK to a network with a cable?

No. NOOK can only connect to the Internet via Wi-Fi connectivity. Please check with your computer hardware vendor or Internet service provider on how to setup a Wi-Fi connection in your home.

If you do not have a Wi-Fi network at home, you can access Wi-Fi hotspots at many public places, such as at cafes, airports, hotels, etc., and you can access free Wi-Fi at your local Barnes & Noble bookstore.

13. Does NOOK HD offer 3G service like the NOOK 1st Edition (3G+WiFi)?

No. Your NOOK HD device connects to Wi-Fi only. It does not offer 3G cellular service

14. Can I connect to AT&T Wi-Fi Hotspots?

Yes, your NOOK can connect to any AT&T Hotspot worldwide, just like any other Wi-Fi enabled device. Many AT&T Hotspots are free; however some AT&T Hotspots may charge a fee, such as those found at some hotels and airports. In addition, after connecting to an AT&T Hotspot, you may be required to launch the Web browser on your NOOK to accept Terms and Conditions, or enter additional information on a Web page as required by the AT&T Wi-Fi hotspot location where you are attempting to connect.

15. How do I connect my NOOK to a Wi-Fi hotspot that requires a login (e.g. airports, restaurants or hotels)?

You will be prompted and redirected on the NOOK Web browser to enter the credentials needed to connect to Wi-Fi.

16. How do I connect my NOOK to my Wi-Fi using a guest account?

Depending on your Wi-Fi connection, you will be prompted and redirected on the NOOK Web browser to enter the credentials needed for the guest account.

17. Can I connect my NOOK to a MiFi®?

Yes. Connecting to a MiFi is similar to a Wi-Fi hotspot. Please ensure that your MiFi device is powered on and there is network connectivity.

18. Do I need to enter my wireless network password every time on my NOOK?

No. Your NOOK will store your password once you have entered it.

19. What's the difference between the password for administering my router and the password for gaining access to the Internet?

The password for administering your router is for controlling the settings on your home network. The password for gaining access to the Internet (Wi-Fi hotspot) is the password you need to connect your NOOK to your Wi-Fi hotspot set up for your router.

20. Is one form of Wi-Fi security better than another?

WPA security setting is recommended for use with your NOOK. For more information on Wi-Fi security settings, visit http://www.wi-fi.org/knowledge_center_overview.php?type=2.

21. My device is showing up as an intruder in Cisco Network Magic. What should I do?

Your NOOK might have been added to a black list due to the fact that it is a new device on your home network. Check your router settings, and ensure that your NOOK's MAC address is allowed to access your home network. To check for your NOOK's MAC address:

-Go to All Settings.
-Tap Device Information.

Your MAC address will be showing.

If you need to find your MAC address prior to setting up your NOOK for the first time, it will be displayed at the bottom of the Wi-Fi selection step during the initial setup process.

22. How do I adjust MAC address filtering?

Check your router settings for MAC address filtering. You may have to add your NOOK MAC address to the list of allowed MAC address. Turning off MAC address filtering is recommended.

If you need to find your MAC address prior to setting up your NOOK for the first time, it will be displayed at the bottom of the Wi-Fi selection step during the initial setup process.

23. Can I connect my NOOK to Wi-Fi at B&N Stores?

Wi-Fi is automatic and available free of charge at all Barnes & Noble locations.

24. Can I use my NOOK as a rebroadcaster or range extender?

No. You cannot use the NOOK as a rebroadcaster or range extender.

25. Do I have to have 802.11b, g, or n?

Yes. NOOK supports all three of 802.11b, g, and n.

26. Is it okay to shut Wi-Fi off on my device to read books?

Yes. With Wi-Fi off, you will be able to read books that are currently downloaded to your device. But remember, in order to get new content, you'll have to turn Wi-Fi back on.

27. My newspaper/magazine didn't show up on my NOOK. Why?

There could have been a loss of network connectivity during the scheduled time for delivery. Please check the Wi-Fi settings on your NOOK to make sure you are connected. To get the latest issue of your subscription, tap the refresh option in Library to force your NOOK to check for the latest issue(s). Please make sure your device is left on or in sleep mode overnight with Wi-Fi connectivity.

28. Can I use Wi-Fi on a plane?

For some airlines, Wi-Fi is provided (fees may be associated). Airlines will typically let you use Wi-Fi above a certain altitude. Please check with your airline(s) for details. When you connect to the airline's hotspot, you will be prompted and redirected to the Web browser on your NOOK. Follow the on-screen instructions.

29. I'm going through the initial setup of my NOOK and cannot connect to my Wi-Fi hotspot. What should I do?

If it's your personal Wi-Fi connection, please check your router settings for MAC Filtering. When entering your password, check Show Password to ensure you are entering the correct password for your Wi-Fi connection.

Apps

1. How do I buy an app?

You can browse and shop for popular NOOK Apps™ in the NOOK Store™:

1) On the Home Screen tap Shop.
2) Tap Apps to view apps.
3) Select an app list by category or scroll through the suggested app picks shown in the apps home page in Shop.
4) Tap on an app to bring up the app's details page, and click on the Price button to purchase - it will display either the price or the word Free.
5) Tap Confirm - and the app will begin to download and install on your device immediately.

NOTE: If the app developer offers a free trial version of the app, then a Free Trial button will appear in the App Product Detail page. Customers can download the free trial by selecting the Free Trial button. Also, if a free trial is available, a description of the type of trial functionality is included in the app overview tab.

2. Can I try NOOK Apps before buying them?

If the app developer offers a free trial version of the app, then a Free Trial button will appear in the app product detail page. You can download the free trial by tapping the Free Trial button. Also, if a free trial is available, a description of the type of trial functionality is included in the app overview tab.

3. How do I found out more information on a popular app?

The full details for each popular app can be viewed in the NOOK Store, through the Shop feature on your NOOK. The app description is in the Overview section on the app product detail page. Customer reviews, screenshots, and more apps like this are also available for you to view.

Once an app has been installed on your NOOK, the app overview can be viewed by tapping and holding the app icon until an on-screen menu pops up. Select View Details, and you can view additional details of the installed app.

4. How do I download a NOOK App?

Once you purchase a popular app, it should download and install on your NOOK automatically. Please note that it may take a few minutes to download, depending on the size of the app and your Wi-Fi connection. If your app did not download, then:

1) Verify that you are connected to Wi-Fi.
2) Tap on Apps from the Home Screen.
3) You will see an arrow for the app(s) that need to be downloaded. Tap on the arrow for the app that needs to download. It will start to download and automatically install.

5. I purchased an app on my NOOK, but I am experiencing a problem installing the app. What should I do?

1) Power off your NOOK and power it back on.
2) Press the Download arrow for the purchased app again.
3) If that doesn't work, try the following:

In the Apps section of your library, tap on device at the top of the screen, to display the apps downloaded to your NOOK. Press and hold on the app icon and tap "Move to NOOK Cloud". Return to the apps section and tap on the download arrow to download the app once again.

6. How can I obtain the latest update for my apps?

You can check for updates by tapping "check for updates" found under the Contents icon located in the bottom right in the Apps section of your Library. Your NOOK will check for new updates.

7. How do I know if my popular NOOK Apps have been updated?

Update notifications will show in the status bar, at the top of your NOOK display.

8. If I accidentally purchased the wrong app, can I return it?

Please contact customer service at 1-800-THE-BOOK (1-800-843-2665).

9. When I buy a NOOK App, where does it show up on my NOOK?

Your NOOK App will show up in your Active Shelf on the Home screen, in the Apps section in your Library.

10. Can I buy & save apps to my computer and load them onto my device?

-Apps are purchased and downloaded directly from the NOOK Store to your NOOK.

-Apps can be moved to and from the NOOK Cloud in your NOOK account.

-Apps CANNOT be downloaded to your computer, and they cannot be transferred onto your device from your computer.

11. Can I delete an app from my NOOK?

Yes, you can delete an app from your NOOK. Deleting an app will permanently remove it from your NOOK account and cannot be undone.

To delete an app:
1) Tap and hold on the app you would like to delete.
2) Tap Delete.
3) Tap the following Delete button again to confirm..

12. Can I browse and shop for apps online at the NOOK site?

Yes, you can browse and purchase NOOK Apps in the NOOK Store on NOOK.com or directly on your NOOK through the shop feature.

13. How can I browse the popular apps that are available?

Using the Shop feature on your NOOK, you can browse by app category, NOOK App Channels or search for an app by name or keyword. You can also go to the NOOK Store on NOOK.com to browse and shop for available apps.

14. Who should I call if I have a problem with an app?

Please contact the developer of the application directly. Developer support information is available on the app details page in the Developer section of the Overview. This information is accessible both in Shop and through the installed apps on the device. To view the full app details page in Shop:

1) Tap Shop from the Home screen on your NOOK.
2) Tap the Apps section in Shop.
3) View apps by category or search for the app.
4) Tap on an app to view full app details. The Overview tab contains information, including appropriate developer support and contact information.

Once an app has been installed on your NOOK, the app overview can also be viewed by tapping and holding the app icon until an on-screen menu pops up. Tap View Details, and you can see the overview information of the installed app.

Developer information is also available on the product details page when shopping in the NOOK Store.

15. I am interested in developing applications for the NOOK. Where can I find more information on this?

NOOK Developer is a program that enables content providers and the developer community to deliver new and innovative reading experiences using Barnes & Noble's open eReading platform. For more information, go to bn.com/NOOKdeveloper.

Email

1. What types of email accounts are supported by the email client?

Using the free full-featured email app you can get all your POP and IMAP Webmail (i.e., Yahoo, Gmail, Hotmail, AOL) and corporate email from any Microsoft Exchange Server® on your NOOK, in one inbox.

2. Can I use my corporate (Microsoft Exchange Server® based) email account?

Corporate emails, calendar, and contact sync is supported with our native NOOK email client.

3. Can I have more than one email account in the email client?

Yes. The amount of email accounts is limited by the amount of storage space you have on your NOOK.

4. How many messages appear in my inbox?

Your last 50 messages per account appear in each inbox. You can recall more messages at 25 messages at a time.

5. I cannot set up my email account with the simple setup. Is there somewhere to configure access to my account?

Yes. You can configure email using the Manual setup to input email settings needed for your service provider.

6. Can I search for emails that have not been synced to my NOOK?

No. You can only search for emails that have been synced to your NOOK.

7. Can I sync my contacts from my email service address book?

Your contacts and calendar will be able to sync from your Exchange account.

8. Can I open attachments sent through email?

Yes. You can download and save attachments. Your NOOK will only open file formats supported by NOOK.

9. How is my email sorted?

Email is sorted by date and time.

Hardware

1. How do I transfer my personal files to my NOOK using my Mac?

For Mac OS, when connecting your NOOK to your computer for the first time, you will see a NOOK drive come up with a file on the drive called "MyNOOK Setup". Double click on the file to prompt the setup and follow the on screen instructions. This is a one-time installation for you to transfer files on to your NOOK using your computer running Mac OS.

2. Why is my NOOK not recognized by my computer running Windows XP?

If you are using Windows XP, you will need to have Windows Media Player 11 or later installed for your computer to recognize your NOOK.

3. How can I tell if the device I have is NOOK HD (8GB) or NOOK HD (16GB)?

To determine whether you have a NOOK HD (8GB) or NOOK HD (16GB):

1) Tap the Settings icon in the upper right hand corner.
2) Tap All Settings.
3) On the following screen, tap Storage Management.

Your NOOK HD will display the approximate memory storage available for both your personal and NOOK content. NOOK HD (8GB) will display approximately 5GB for your content. NOOK HD (16GB) will display approximately 13GB for your content.

For more information, see the User Guide.

4. Can I use a NOOK Simple Touch™ or NOOK 1st Edition™ power adapter and/or USB cable to charge my NOOK HD?

No, a NOOK Simple Touch or NOOK 1st Edition power adapter and USB cable will NOT charge your NOOK HD. NOOK HD has a unique, proprietary Power Kit (Adapter + 30 pin connector USB Cable). Only the Power Kit included in the NOOK HD package or a NOOK HD/HD+ Power Kit sold as an accessory should be used to charge your NOOK HD unit. Do not use any other power adapter or USB cable as this may damage your NOOK HD.

5. Can I use a NOOK Color™ or NOOK Tablet™ power adapter and/or USB cable to charge my NOOK HD?

No, a NOOK Simple Touch or NOOK 1st Edition power adapter and USB cable will NOT charge your NOOK HD. NOOK HD has a unique, proprietary Power Kit (Adapter + 30 pin USB Cable). Only the Power Kit included in the NOOK HD package or a NOOK HD/HD+ Power Kit sold as an accessory should be used to charge your NOOK HD unit. Do not use any other power adapter or USB cable as this may damage your NOOK HD.

6. How long can I use my NOOK before I have to re-charge the battery?

You can use your NOOK for up to 10.5 hours of reading or 9 hours of video with wireless off and power save mode on before having to re-charge the battery.

7. How long does it take to fully charge my NOOK?

It will take about 4-5 hours to fully charge your NOOK using the Power Kit plugged into a wall outlet. Do NOT turn off your NOOK while it is charging; just allow it to go into sleep mode automatically.

8. Can I charge my NOOK from my computer?

No. You cannot charge your NOOK while connected to your computer. You must charge your NOOK from a wall outlet using the NOOK power adapter and USB cable.

9. Is a car charger available?

Yes, a NOOK HD car charger is available at select Barnes & Noble bookstores and at NOOK.com.

10. Can I replace the battery in my NOOK HD?

No. The rechargeable battery in your NOOK can only be accessed and replaced by authorized service professionals.

11. Can I buy an extra battery for my NOOK HD?

No. Rechargeable batteries for your NOOK are not available for sale as an accessory.

12. What if I suspect a problem with my battery?

Do not attempt to access or replace the battery. If you suspect a problem with your battery, please contact Customer Service at 1-800-THE-BOOK (1-800-843-2665). Don't worry, your battery is covered by the 1-year manufacturer's warranty or the optional 2-year NOOK Protection Plan.

13. Can I pair Bluetooth accessories with my NOOK?

Yes. Bluetooth support is included in NOOK HD and NOOK HD+ to pair with essential accessories, including keyboards and speakers.

14. How do I find out the software version on my NOOK?

To read the software version number of your NOOK, please:

1) Tap on the Settings icon in the upper right hand corner.
2) Tap on All Settings.
3) Tap on Device Information.

You'll see on the screen the version number of the software installed on your NOOK.

15. Where is the memory expansion card slot?

You can expand your NOOK's memory using microSD memory cards. The microSD card slot is found under the small rubber latch on the bottom of your unit.

16. How do I clean the color touchscreen on my NOOK?

You should clean the color touchscreen using a lint-free, micro-fiber cleaning cloth. Do not use any cleaning chemicals, abrasive materials or any moisture to clean the color touchscreen, since this may damage your device.

Reading

1. Will the books I currently own for my NOOK Color, NOOK Tablet, NOOK Simple Touch or NOOK 1st Edition work on my NOOK HD?

Yes, most books and periodicals currently in your NOOK account will also work with your NOOK HD.

2. What format of books does NOOK support?

EPUB & PagePerfect™ NOOK Books are the standard format for NOOK Books in the NOOK Store. NOOK HD and HD+ supports ePub, CBZ and PDF formatted books.

3. What is the Recent Drawer icon?

The Recent Drawer icon located at the bottom right of the Home screen. The Recent Drawer will show you the last items you have opened on your NOOK. Tapping on a book, periodical or movie will take you back to the last place where you left off..

4. Can I read my books in both portrait and landscape orientation?

Yes, you can read your NOOK Books in both portrait and landscape modes. You can lock your orientation by toggling on the Lock Rotation option in the quick settings.

5. Will recordings from my Read and Record™ books automatically sync and back up?

No, the recordings from your Read and Record titles are only saved locally on your NOOK. Users are encouraged to back up their recordings to their computer.

6. What is Scrapbooking?

Scrapbooking is the copying and collecting of images from your favorite magazines and catalogs.

7. How do I create a Scrapbook?

Scrapbooks can be created using the following methods:

1) In the Reading Tools menu while in a magazine, the scrapbook icon is identified by the icon with a pair of scissors.
2) You can also drag two fingers from the top left corner of a page to begin or add a page to a scrapbook.

8. What are Hotspots (NOOK Magazines & Catalogs)?

On the page of a magazine or a catalog, hotspots are a small highlighted region that provides interactive features. For example, tapping on a hotspot in a news magazine might open a Web page with special content. Tapping on a hotspot in a catalog might open an e-commerce Web page for purchasing the item being described.

9. Can I scrapbook items from books?

At this time the scrapbook feature is only available for magazines and catalogs.

10. Am I able to print out items that I have scrapbooked?

No. Pages and images you have created a scrapbook for cannot be printed out.

11. Are catalogs available on my NOOK Simple Touch or NOOK 1st Edition?

NOOK Catalogs are only available for NOOK HD & NOOK HD+.

12. Are catalogs available on my NOOK Color or NOOK Tablet?

At this time, NOOK Catalogs are only available for NOOK HD & NOOK HD+.

Library

1. Can I organize the books in my library into groups? Can I give the groups names?

Yes. In addition to views of all your books, magazines, newspapers, video and apps, your Library also includes a feature called My Shelves where you create named collections of books, periodicals, video and apps. The Library lets you organize books on shelves. On your NOOK, a Shelf is a row of items that you have grouped together, usually with some common characteristic. Just as you might put all your cookbooks on one shelf in your kitchen, you can also arrange all your books about cooking on a Shelf labeled Cookbooks on your NOOK.

You can create a Shelf by tapping the menu icon in the bottom right hand corner and selecting Create New Shelf.

2. What's the difference between the Active Shelf and the Library? Why do some books show up in both places?

The Active Shelf is a row of books, magazines, newspapers, catalogs, videos and apps that runs along the top of the Home screen. The Active Shelf holds items that have recently been downloaded to your NOOK. The Library is where you keep everything you want to read or use on your NOOK. All new items purchased at NOOK.com show up in both your Active Shelf and Library.

3. What is kept in my Library on my NOOK?

Your library is where you keep everything you want to read, watch and use on NOOK. In your library, you will find:

-Books, magazines, newspapers, catalogs, videos, and apps you have purchased or downloaded from the NOOK Store.
-Books that are on loan to you from a friend.
-Your personal files you have transferred onto your NOOK using a USB connection from your computer or have loaded on a microSD card installed in your NOOK.

Personal files can include EPUB files, PDF files, video files, and Microsoft Office files, such as Word, PowerPoint and Excel spreadsheets.

4. How many of my books, periodicals, videos and apps can be on my Active Shelf?

The Active Shelf holds up to 60 items. Once the Active Shelf fills up with 60 items, any new item pushes the oldest item "off" the Active Shelf. But that older item will still remain in your Library on your NOOK.

5. From my Library, if I move items from my device to the cloud, can I get them back?

Yes. All of your titles purchased from the NOOK Store are kept in your NOOK account. You can view the titles at anytime by tapping the Contents icon (button with three lines) in the lower left corner of the Library. From within this menu, tap View Archive. Your items in the cloud will be displayed and you can tap the download arrow to download your book again to your NOOK.

6. Can I delete books on my NOOK?

Yes, you can delete a book, newspaper, magazine, catalog, video, or app from your NOOK HD. Deleting your content will permanently remove it from your NOOK account and cannot be undone. To delete an item from your Library:

1) Tap and hold on the title you would like to delete.
2) Tap Delete.
3) Tap the following Delete button again to confirm.

7. What is the difference between Move to NOOK Cloud and delete?

Deleting a book, periodical, or app will permanently remove it from your NOOK account and cannot be undone.

Move to NOOK Cloud keeps a copy of your content in your account in the NOOK Cloud while removing the downloaded content from your NOOK. You can download your content again a book at any time, so your reading material is never lost.

8. Can I rearrange my Shelves?

Yes. Your Library allows you to view and sort your books, periodicals, videos and apps in different ways. You can arrange items in a grid, or in various types of lists. You can also sort items by most recently opened, or by title(when applicable). The Contents and sort icons at the bottom of the Library screen give control over the presentation of your Library.

9. Can I see a history of recent NOOK Books and periodicals I've opened?

Yes. On the Home screen there is a Recent Items list that you can prompt by pressing the Recent Items icon. The Recent Items drawer provides the last 8 items that have been accessed.

10. How do I know when I have a new book, periodical, video or app on my NOOK?

Any new book, newspaper, magazine, catalog, video or app will appear on your Active Shelf. A "New" banner will appear on every new book, newspaper, magazine, catalog, video cover and app icon until the item is opened.

11. Can I lend NOOK Books to a friend with my NOOK?

Yes, you can lend eligible books to NOOK friends, or any NOOK account - for up to 14 days. You will not have access to your book while it is lent out (similar experience with paper book), and each book can only be lent one time. You can identify of all your lendable books by the LendMe badge found on each eligible title in your Library.

12. How do I transfer my personal files to my NOOK?

Using the USB cable provided with your NOOK, connect your NOOK to your computer.

NOTE: Use only the USB cable provided with your NOOK. Using any other cable might damage your NOOK.

Windows users: The first time you connect your NOOK to your personal computer, Windows will update the device drivers; going forward, your NOOK HD will mount as a media (MTP) device and will be listed by its model number, "BNTV400". Once the drivers are updated, Windows will prompt you to choose how to treat the device; choose "Open Device to View Files using Windows Explorer." NOOK will appear as a new Portable Media Player device named BNTV400 on your personal computer.

Mac users: the first time you connect your NOOK to your Mac, you will see a "NOOK" device on your desktop. From there, run "MyNOOK Setup" from the provided link, which is a one-time installation. "MyNOOK Setup" allows for your device to appear on your Mac as a removable drive called "MyNOOK" for you to transfer your personal files.

To organize the files, open the BNTV400 / Internal Storage folder (Windows) or the "MyNOOK" device (Mac). You'll see several folders on your NOOK. Copy or move your personal files into the My Files folder. (If you have an SD Card installed in your NOOK, you will also see a folder called "SD Card" with the same folder structure inside. You can copy or move files here to store them on the SD Card.) Within the folder, you can sort files into these folders:

- Books
- Documents
- Magazines
- Music
- Newspapers
- Pictures
- Videos
- Wallpapers
- NOOK Kids Recordings

You should place Microsoft Office files, .txt files, and PDFs in the Documents folders.
You should place your music, such as MP3 files, in the Music folder.
You should place your pictures, such as .jpg and .png files, in the Pictures folder.
You should place your videos, such as MP4 files, in the Videos folder.

Other Methods:

-Library eBooks are supported natively on NOOK HD and HD+ through OverDrive and the 3M Cloud Library. These third-party applications are free in the NOOK store, and don't require side-loading; you can download your books directly to your device. See the separate help sections for more details.

-Adobe Digital Editions for Windows does not currently support MTP Media devices, like NOOK HD and HD+. You can use ADE to unlock protected (DRM) files, but you must manually copy them to your NOOK as described above. (Mac users can use ADE to directly transfer books after the one-time installation of the MyNOOK Setup drivers.) When you have finished arranging files, simply disconnect the NOOK cable (Windows) or eject the MyNOOK icon by dragging it to the trash (Mac).

13. Where can I find my personal photos, images, and videos on my NOOK?

All of your personal photos, images, and videos can be found in "My Files" located in your NOOK library.

1) Tap on Library from the Home screen.
2) Scroll down in the Library and tap on My Files.

There are many folders within "My Files" to store multimedia content: Pictures, Videos, etc. These files may also be accessed through the Gallery app found under Apps section of your Library.

14. Where do I view my personal files from a microSD card on my NOOK?

Personal files saved on a microSD card installed in your NOOK can be found in your Library.

From the Home screen:
1) Tap on Library.
2) Scroll through the Library and tap on My Files.
3) Tap on SD Card, found at the top of the screen.

Your personal files and folders will show.

15. Can I save a lent book from a friend onto my microSD Card?

No. You cannot save a lent book onto a microSD card. All lent books can only be downloaded to the books section in your library for up to 14 days.

16. How can I make sure that all of my NOOK content is up to date on my NOOK?

You can sync your NOOK HD to your NOOK account to make sure it is updated with all the latest content. In the lower left corner of the Library is a Contents icon (button with three lines). From within this menu, tap Refresh. Synching your NOOK, with an active Wi-Fi connection, downloads your latest purchases, including purchases made online and from other devices linked to your account, downloads any lend notices, software updates, and other items.

17. Where does the newspaper I just subscribed to show up?

The first issue of the newspaper you just subscribed to will appear in two places: On the Active Shelf of your Home screen and also in your Library.

NOOK Profiles™

1. What are NOOK Profiles?

A NOOK Profile™ is a special account on your NOOK that customizes the user experience and content selection of your device for a particular person. There are three types of NOOK Profiles: the Primary Profile (the profile of the person who registered the device and who's NOOK account is used to purchase content), Adult Profiles, and Child Profiles.

2. How can I create a NOOK Profile?

When setting up your NOOK for the first time, you are creating a Primary Profile, that tailors your NOOK experience based on your interest. To create another profile, tap on your personalized image at the top of the screen and scroll to Add Adult Profile or Add Child Profile.

3. Can I keep certain books, periodicals, videos, or apps from a NOOK Profile?

Yes. You can edit a specific profile and choose the Manage content option to select the different items that you want to share with the profile. For a Child's Profile, you can also adjust Parental Controls to allow for Kid Friendly content to appear, as well as prevent access to the Web Browser and Shop.

4. Can I disable web browser access for my children?

Yes. With Parental Controls, you can prevent access to the web for a Child's profile. Select Change parental controls when you are editing a Child's profile to bring up the Parental Control options.

5. How many profiles can I have on my NOOK HD?

Your NOOK HD can have up to 6 profiles created per device.

6. Are profiles available on my other NOOK products?

At this time, NOOK Profiles are only available on NOOK HD and NOOK HD+.

NOOK Video™

1. What is NOOK Video?

NOOK Video is a Video streaming and download service that allows rental and/or purchase of movies and TV shows. NOOK Video offers a wide variety of popular movies and your favorite TV shows.

2. How Does NOOK Video compare to Netflix or Hulu Plus?

NOOK Video allows both rental and purchase of individual videos, and allows the user to download videos for offline playback. No subscription is required. Netflix and Hulu Plus offer access to movies for a monthly subscription fee. Netflix and Hulu Plus also only allows content to be streamed and cannot be downloaded.

3. What is the difference between Renting and Purchasing on NOOK Video?

NOOK video allows you to purchase a movie or TV show, which will reside on your NOOK account to be viewed on your NOOK HD, NOOK HD+ and NOOK Video Apps as often as you would like. When renting a movie on NOOK Video you have 30 days to start watching the movie. Once playback begins, you have 24 hours to finish watching.

4. How long can I watch a NOOK Video rental for?

With rentals on NOOK Video, you have 30 days to start watching the movie. Once playback begins, you have 24 hours to finish watching.

5. Can I watch a rented movie more than once?

Once you begin playback on a NOOK Video rental you can watch it as often as you would like in the 24 hour window once the rental begins.

6. While shopping for NOOK Video titles, why is a title listed as unavailable?

Due to studio license agreements, some titles may periodically become unavailable.

Please check NOOK.com for availability.

7. Why is a 1080p HD version not available for a certain NOOK Video title?

Due to studio agreements, some studios may only provide HD movies to NOOK Video users in 720p.

8. What is the difference between streaming and downloading?

Stream lets you watch instantly when you're connected to the Internet. It takes up no storage.

Download lets you save a copy of the movie or TV show to watch on your device from anywhere where a connection to the Internet may not be available. Videos are large files and may vary depending on length and resolution. If you plan to download a lot of videos you should consider purchasing a MicroSD card to expand the storage of your NOOK HD or NOOK HD+.

9. Can I share a NOOK Video file with another NOOK user?

At this time sharing NOOK Video titles is unavailable.

10. How do parental controls for NOOK Video work?

NOOK HD and NOOK HD+ Parental Controls can be used to filter which movies are accessible by a child profile on a device based on TV Parental Guidelines and the Motion Picture Rating System.

You can also set Parental Controls for NOOK Video content viewed on NOOK Video Clients at NOOK.com, My NOOK settings. You have the ability to set a PIN code should anyone attempt to view purchased content that you determine is not suitable.

11. Does NOOK Video work with HDMI out on NOOK HD or NOOK HD+?

Yes, NOOK Video on your NOOK HD or NOOK HD+ supports HDMI out with the use of the NOOK HDTV adapter (sold separately).

(NOTE: some titles may not be playable via HDMI due to Studio restrictions)

12. Does NOOK Video support closed captioning?

Yes. NOOK Video supports closed captioning on NOOK HD, NOOK HD+ and NOOK Video played through your web browser. Closed Captioning is also available on NOOK Video Clients.

(NOTE: some titles may not contain Closed Captioning Data)

13. Does NOOK Video support subtitles?

At this time, subtitles are not supported on NOOK Video.

14. What is UltraViolet?

UltraViolet is an all-new way to collect, access and enjoy your movies and TV shows in the cloud - brought to you by a growing list of companies building UltraViolet into their online stores, video apps and devices.

15. How do I can I add UltraViolet movies to my video collection?

Three easy steps:

1) Buy movies at both Barnes & Noble stores and other retailers or on your NOOK HD or NOOK HD+ with the UltraViolet logo.
2) Add them to your digital collection in the cloud, safely and securely.
3) Watch wherever you go, however you choose - on your NOOK HD, NOOK HD+ computers, TVs, tablets, or smartphones.

16. How can I link my UltraViolet account to my NOOK?

Linking your UltraViolet can be done in the following steps:

-Tap the Settings icon in the upper right hand corner.
-Tap All Settings.
-Select Account Settings.
-Tap on Link UltraViolet account and follow the on screen instructions.

17. Can I start watching a video on one device and finish watching on another?

Yes the NOOK Cloud service enables you to resume playback of any movie or TV show you stream on a NOOK HD, NOOK HD+ or another NOOK Video application

NOTE: If you watch a downloaded movie or TV show you cannot resume from another NOOK Video playback device.

18. Are there streaming or download limitations with NOOK Video?

You can stream or download purchased content (different titles) from your NOOK Video collection on up to two NOOK HD/HD+ or NOOK Video applications simultaneously.

You can download and watch or stream rented content (the same title) on one NOOK HD/HD+ or NOOK Video application at a time.

19. On how many devices can I access my NOOK Video content?

You can activate up to five devices on the same NOOK account. If you link your Ultraviolet account you will be can enable up to 12 total UV devices but no more then five NOOK Video devices at a time.

20. Can I save NOOK Videos onto a microSD card?

Yes, you are able to download and save your NOOK Videos to a microSD card.

To begin: Insert a microSD card into the microSD slot on your NOOK HD or NOOK HD+.

NOTE: When inserting a new microSD card into your NOOK, you will be prompted to format the microSD card. When formatting your card, you will lose any existing data on the card.

NOOK currently defaults to on device storage, so once your microSD card is formatted, you need to enable your NOOK to save video content on a microSD card. The process for this is easy:

1) Tap on the Quick Settings icon
2) Tap All Settings
3) On the following screen, tap Storage Management
4) Under Default Video Storage, tap SD Card

You are now able to download NOOK Videos, which will save automatically to your microSD card as long as it remains in your NOOK.

21. I ran out of space on my internal memory and can't download new videos? What should I do?

Videos are large files and size may vary depending on length and resolution. If you plan to download a lot of videos you should consider purchasing a microSD card to expand the storage of your NOOK HD or NOOK HD+.

22. If I already downloaded videos to my NOOK, can I move them to a new microSD card?

At this time, transferring videos from your NOOK's internal memory to your microSD card is not supported. To save your NOOK Videos on the microSD card, you will need to re-download the title and save it to your microSD card.

Shopping

1. Can I shop for non-electronic things (e.g., pens, stationery) on my NOOK?

You can only browse and purchase NOOK Books, kids' books, newspapers, magazines, catalogs, videos, and apps through the Shop icon on your NOOK. To shop for print books and other items besides digital titles, you must go to BN.com through the Web browser.

2. Do I need to give my credit card to use NOOK? What if I'm only reading free eBooks and samples?

Yes. You must have a completed and updated NOOK account to purchase or download paid and free content, including an email address, default credit card number, valid expiration date for the credit card, and a current U.S. billing address. Security measures are put in place to protect all of our customers' account information.

3. What are NOOK Channels?

NOOK Channels are recommendations for books, movies, and other content based on the interests of a particular profile. NOOK Channels are available through the NOOK Store on your device.

4. When I buy books, periodicals, videos or apps, where does it show up on my NOOK?

The newly purchased content will appear in 2 places on the NOOK:

1) Acive Shelf on your Home screen.
2) In your Library.

5. Does everything I purchase start downloading automatically?

Yes. When you buy a book, magazine, newspaper, catalog or app from your NOOK, it begins downloading to your NOOK automatically and immediately, as long as there is an active Wi-Fi connection.

NOTE: For video, you will be prompted to either stream or download your purchase/rental.

6. Is there a refund for books, periodicals or apps? If I accidentally purchased the wrong book, can I return it?

Please contact customer service at 1-800-THE-BOOK (1-800-843-2665).

7. Can I find my favorite books in NOOK Books?

NOOK offers over 3 million books, magazines, newspapers, and kids' books in the NOOK Store. The eBook market continues to grow every day, and Barnes & Noble is working closely with its publishing partners to make available the largest selection in the NOOK Store.

8. Is there any way to limit who is allowed to make purchases at the NOOK Store with my NOOK?

Yes. For adult profiles, you can configure your NOOK to prompt you for a password before you make any purchases at the NOOK Store. To set up your NOOK to require a password:

1) Tap on the Quick Settings icon.
2) Tap All Settings.
3) On the following screen, tap Shop under Applications.
4) Tap Password protect purchases for adult profiles.

Follow the on-screen instructions. With NOOK Profiles, you can also configure a child's profile from accessing Shop.

For more information, see the User Guide.

9. Can I add or change the credit card associated to my NOOK account from my NOOK?

Yes. Managing a credit card on your NOOK account from your NOOK HD can be done in the following steps:

1) Tap on the Quick Settings icon.
2) Tap All Settings.
3) On the following screen, tap Shop under Applications.
4) Tap Manage Credit Card.

Follow the on-screen instructions.

10. Can I add a gift card to my NOOK account from my NOOK?

Yes. Adding a gift card to your NOOK account from your NOOK can be done in the following steps:

1) Tap on the Quick Settings icon.
2) Tap All Settings.
3) On the following screen, tap Shop under Applications.
4) Tap Gift Cards.

Follow the on-screen instructions.

11. If I currently subscribe to the print edition of a magazine or newspaper, can I receive a discount?

Yes, some publishers offer print subscribers a discount on NOOK subscriptions for as long as the subscriptions to both editions, print & digital, remain active. Check the product detail page of your magazine or newspaper for more information.

12. How do I redeem my discount if I currently subscribe to the print edition?

If you are currently a subscriber to a NOOK magazine or newspaper that offers a discount for its print subscribers, on NOOK.com simply visit My Account, and access Manage Digital Subscriptions. From there, you will see a link to verify your print subscription information. You'll need to provide your print subscription account number, which is typically found on your magazine's mailing label. If you are not yet a NOOK subscriber, you will be prompted to verify your print subscription data after your NOOK order is confirmed.

Beyond eBooks

1. Does my NOOK HD support NOOK Study?

At this time, NOOK HD does not support NOOK Study, and it cannot read eTextbooks purchased on NOOK Study.

2. How do I find out which version of software I'm running on my NOOK?

To read the software version number of your NOOK, please:

1) Tap on the Quick Settings icon.
2) Go to All Settings.
3) Tap Device Information.
4) Tap Software version.

Your software version will display. You also have the option to check for software updates by tapping Check for updates.

To find the most recent software update, visit www.nook.com/support for more information.

3. Is access to my NOOK password protected?

Yes. You can enable your NOOK to require entering a pass code every time it is turned on or awakened from Sleep Mode.

1) Tap on the Quick Settings icon.
2) Tap All Settings.
3) Tap on General. On the right, scroll until you see Security Settings. Tap Security.
4) Enable Screen lock and set your passcode.

Your passcode must be at least a 4-digit numeric code. Please refer to your NOOK User Guide for additional details.

4. What file formats can NOOK HD support?

NOOK HD will support the following file formats:

-eBooks: ePub (B&N DRM, Adobe DRM, and non-DRM files), PDF, CBZ, ePIB
-Other documents: DRP, FOLIO, OFIP, TXT, RTF, LOG, CSV, EML, ZIP
-Microsoft Office documents: DOC, DOCX, XLS, XLSX, PPT, PPS, PPSX, PPTX
-Music: MP3, MP4, M4A, WAV, AAC, MIDI, AMR, OGG, FLAC (Audio Codecs MP3, AAC (ADTS), AMR, LPCM, OGG Vorbis)
-Videos: MP4, M4V, 3GP, MKV, WEBM, (Video Codecs: H.264, MPEG-4, H.263, VP8) (please see additional information in the Video Files question)
-Pictures/Images: JPEG (JPG), GIF, PNG, BMP

5. What type of video files can my NOOK play?

Your NOOK HD supports the following video file formats: MP4, M4V, 3GP, MKV, WEBM, (Video Codecs: H.264, MPEG-4, H.263, VP8). Video will playback up to 1920x1080; displays up to 1920x1280 (NOOK HD+) and 1440x900 (NOOK HD) and up to 60 FPS Progressive.

Your NOOK HD will not support the following video file formats: MOV/QT; AVI; XVID/DIVX; WMV / VC-1.

6. Can I read my Microsoft Office files on NOOK?

Yes, you can read or view the following Microsoft Office file types on your NOOK; however, you cannot create or edit any of these files on your NOOK.

-Word: DOC, DOCX
-Excel: XLS, XLSX, CSV
-PowerPoint: PPT, PPS, PPSX, PPTX (animations are not supported)
-Non-MS Office files: TXT, RTF

To edit Microsoft Office files, the popular app OfficeSuite Pro is available for purchase through Shop on your NOOK.

7. Can I customize the screensavers on NOOK HD like on my NOOK Simple Touch Reader or NOOK 1st Edition?

NOOK HD does not offer any screensavers. In order to save battery power, your device will go to sleep mode. Your display will turn off when your NOOK has not been used after the amount of time you set for the auto screen timeout in the General Settings/Screen Timeout section.

However, you can customize the background wallpaper image of your Home screen. Please see below on transferring files to your NOOK. Once your pictures have been added, tap and hold on your Home screen and select Wallpapers to change your wallpaper.

8. How do I transfer photos, music, and other personal files onto my NOOK?

Using the USB cable provided with your NOOK, connect your NOOK to your computer.

NOTE: Use only the USB cable provided with your NOOK. Using any other cable might damage your NOOK.

Windows users: The first time you connect your NOOK to your personal computer, Windows will update the device drivers; going forward, your NOOK HD will mount as a media (MTP) device and will be listed by its model number, "BNTV400". Once the drivers are updated, Windows will prompt you to choose how to treat the device; choose "Open Device to View Files using Windows Explorer." NOOK will appear as a new Portable Media Player device named BNTV400 on your personal computer.

Mac users: the first time you connect your NOOK to your Mac, you will see a "NOOK" device on your desktop. From there, run "MyNOOK Setup" from the provided link, which is a one-time installation. "MyNOOK Setup" allows for your device to appear on your Mac as a removable drive called "MyNOOK" for you to transfer your personal files.

To organize the files, open the BNTV400 / Internal Storage folder (Windows) or the "MyNOOK" device (Mac). You'll see several folders on your NOOK. Copy or move your personal files into the My Files folder. (If you have an SD Card installed in your NOOK, you will also see a folder called "SD Card" with the same folder structure inside. You can copy or move files here to store them on the SD Card.)

Within the folder, you can sort files into these folders:

- Books
- Documents
- Magazines
- Music
- Newspapers
- Pictures
- Videos
- Wallpapers
- NOOK Kids Recordings

You should place Microsoft Office files, .txt files, and PDFs in the Documents folders.
You should place your music, such as MP3 files, in the Music folder.
You should place your pictures, such as .jpg and .png files, in the Pictures folder. You should place your videos, such as MP4 files, in the Videos folder.

Other Methods:

-Library eBooks are supported natively on NOOK HD and HD+ through OverDrive and the 3M Cloud Library. These third-party applications are free in the NOOK store, and don't require side-loading; you can download your books directly to your device. See the separate help sections for more details.

-Adobe Digital Editions for Windows does not currently support MTP Media devices, like NOOK HD and HD+. You can use ADE to unlock protected (DRM) files, but you must manually copy them to your NOOK as described above. (Mac users can use ADE to directly transfer books after the one-time installation of the MyNOOK Setup drivers.) When you have finished arranging files, simply disconnect the NOOK cable (Windows) or eject the MyNOOK icon by dragging it to the trash (Mac).

9. Where do I find my personal files on my NOOK?

Personal files on your NOOK can be found in the library.

From the Home screen:

1) Tap on Library.
2) Scroll through the Library and tap on My Files.

10. Where do I view my personal files from a microSD card on my NOOK?

Personal files saved on a microSD card installed in your NOOK can be found in your Library.

From the Home screen:
1) Tap on Library.
2) Scroll through the Library and tap on My Files.
3) Tap on SD Card, found at the top of the screen. Your personal files and folders will show.

11. Where do I find the software version for my NOOK?

To read the software version your NOOK is running:

1) Tap on the Quick Settings icon.
2) Go to All Settings.
3) Tap Device Information.
4) Tap Software version. Your software version will display.

You also have the option to check for software updates by tapping Check for updates.

To find the most recent software update, visit www.nook.com/support for more information.

12. Can I use accessories for my NOOK Color or NOOK Tablet with my NOOK HD?

Please check the packaging of the specific accessory; or check the accessory product page on the NOOK.com site for specific compatibility information.

13. Can I adjust my personal photos that I add to my NOOK?

Yes. NOOK supports crop for all supported picture formats.

NOTE: Rotation support is only available for JPEG images

14. Is Adobe® Flash® Player Supported?

Adobe Flash Player is not supported on our web browser at this time.

15. What is Article View on the Web browser?

Article View is a presentation of the text content of the Web page you are viewing in the NOOK Web browser. Article View makes it easy to read the text of an page or news article on a Web sites that are cluttered or otherwise difficult to read.

Traveling

1. Can I take my NOOK with me when I travel to foreign countries?

Yes, bring along your NOOK so you can enjoy your favorite books, periodicals, videos and apps on the road. Once you have purchased a book, periodical, video or app using a NOOK account that has a U.S. billing address, you can download and read your purchases anywhere in the world.

2. Can I make new purchases while traveling?

You can purchase books, periodicals and apps while in the United States as well as while traveling abroad. However, you can only purchase digital content if you have a billing address in the United States. Once you have purchased a book, periodical, video or app, you can use it on your NOOK anywhere in the world.

3. Which foreign language books does NOOK support?

Your NOOK has fonts that support languages based on a Latin character set for reading foreign language books, periodicals, and other digital content. Some examples of supported languages include: Afrikaans, Basque, Catalan, Danish, Dutch, English, Finnish, French, German, Hungarian, Icelandic, Indonesian, Italian, Norwegian, Portuguese, Romanian, Spanish, Swedish, and Turkish. Your NOOK may support books from other languages, but only if the foreign language characters are embedded in the font library of the digital file itself or if the file is a PDF file rendered as a graphic image.

4. Can I change the language setting for the user interface of my NOOK to a language other than English?

At this time the user interface is in English only.

5. Can I buy a NOOK if I reside outside the United States?

Yes. NOOK HD is available through NOOK.com and other retailers in the United States and United Kingdom.

6. Is a car charger available?

Yes, a NOOK HD car charger is available at select Barnes & Noble bookstores and at NOOK.com.

7. How do I turn my NOOK all the way off, if I have been instructed to do so by crewmembers on an airplane?

Press and hold the power button for about 5 seconds. A dialog box appears, confirming if you want to power off your NOOK. Tap the OK button on the touchscreen to turn your NOOK completely off.

8. How do I turn my NOOK on again?

Press and hold the power button for 2 seconds.

9. How do I turn off the wireless networking, if I have been instructed to do so by crewmembers?

Tap the upper right corner of the Status bar to call up the Quick Settings window. In the Quick Settings window, slide the Airplane Mode toggle from On to Off. Tap anywhere outside the Quick Settings window to make the window disappear.

Navigation & Home screen

1. What is the Home screen?

The Home screen is the default display on your NOOK. The Home screen consists of five panels at the top of the screen, as well as the Active Shelf along the screen.

When you buy or download books, periodicals, videos or apps, they appear on the Active Shelf. (They also show up in your Library).

You can drag books, periodicals, videos or apps from the Active Shelf onto the Home screen to keep them readily available.

What's the purpose of the Home screen? Think of it as your coffee table for easy access to your favorite books and periodicals and all your recent purchases and downloads.

2. How do I get back to the Home screen?

If your NOOK is awake, you can press the NOOK "n" button (the raised silver NOOK logo button on the front of your device, directly below the color touchscreen) to return to the Home screen at any time.

3. How many covers can I fit on the Home screen?

Up to 30 covers can be displayed on each panel of your Home screen; and you have five Home screen panels. You can also fit up to 60 of the most recent covers downloaded to your NOOK on the Active Shelf found on at the bottom of your Home screen.

4. What is the Active Shelf?

The Active Shelf is a row of books, periodicals, videos, and apps that you have recently purchased, downloaded or have been lent. The Active Shelf runs left to right with the newest item starting on the left. If your Active Shelf contains more items than will fit on one screen, you can scroll through the shelf by swiping your finger left or right across the row of items.

5. What is Your NOOK Today™?

Your NOOK Today is a section on your Home screen which displays the weather, book recommendations, and other topical content of the day.

6. How many of my books, periodicals, videos and apps can be on my Active Shelf?

The Active Shelf holds up to 60 items. Once the Active Shelf fills up with 60 items, any new item pushes the oldest item "off" the Active Shelf-but that older item will still remain in your Library on your NOOK.

7. How do I find the Library and the Shop?

Press the NOOK "n" button to navigate to the Home screen. The Home screen will display Nav Buttons along the bottom of the screen that displays

- Your Library. (where your books, periodicals, videos, and apps are stored)
- Apps, including gallery, music player, Hulu Plus™, NOOK Friends™, Contacts, and Calendar, (your apps from the NOOK Store are also stored here).
- Web for the Web browser.
- Email for easy access to send and receive messages.
- Shop (where you can find personal recommendations and new releases; and where you can shop for NOOK Books, magazines, newspapers, kids' books and apps).

A Search bar is found at the bottom of the screen for searching everywhere on your NOOK.

8. How do I get back to what I was reading?

To return to the book or periodical you were most recently reading, video you were watching or app you just opened, tap the "Recent Drawer" icon at the bottom left corner of the Home screen.

9. Can I see a history of recent NOOK Books and periodicals I've opened?

Yes. On the Home screen tap the "Recent Drawer" icon at the bottom left corner of the Home screen. Your recently opened items will include books, periodicals, videos, and apps that you have used.

10. How do I open a book, magazine, newspaper, catalog, video, or app?

To open a book, periodical, video or app, tap on its cover or icon. Or, while in Library, press and hold on its cover or icon, and when a pop-up menu opens, tap on Read or Open.

11. How do I turn a page in a book?

To turn the page forward, tap on the right edge of the touchscreen, or swipe from right to left (set your fingertip on the right side of the touchscreen, and slide it quickly to the left). To turn the page back, tap on the left edge of the touchscreen, or swipe from left to right (set your fingertip on the left side of the touchscreen, and slide it quickly to the right).

12. When my NOOK wakes up, it displays an icon with my name displayed and a lock screen. Tapping on the screen doesn't do anything. How do I unlock my NOOK?

Place your finger on the icon, and drag the icon to the lock on the color touchscreen. This unlocks your NOOK. Your NOOK locks its screen when it has been inactive to prevent accidental touches from changing things.

On the lock screen, you are also able to switch between profiles.

For more information on Profiles, please see the User Guide.

13. Can I change how long my NOOK waits before locking the screen?

Yes. By default, your NOOK waits 2 minutes before going to sleep mode or locking the screen, but you can change this interval to 5 minutes, 15 minutes, or 1 hour. Tap the Quick Settings icon and tap on All Settings. On the All Settings screen, tap General. Tap the menu choice Screen Timeout. Tap the time interval you want your NOOK to wait before going to sleep mode and locking the screen. Then press the NOOK "n" button to close the window.

14. How can I adjust my locations for Your NOOK Today?

On the Your NOOK Today page, tap on the change location link to personalize your weather updates to a specific location.

15. What can I place on my home screen?

You can add items from your Library, apps, and bookmarks from the Web browser.

Social Features

1. What is a NOOK Friend?

A NOOK Friend is a friend with a NOOK account and an email address in your contact list, and who has accepted your invitation to connect as a NOOK Friend. Friendship is reciprocal. When someone becomes your NOOK Friend, you also become his or her NOOK Friend. NOOK Friends™ can lend each other books, and they can request books from one another for loan. If you have a Facebook® account linked to your NOOK account, NOOK Friend requests will automatically be sent to your Facebook friends with a linked NOOK account.

You can opt out of this feature by:

From All Settings:
1) Tap on the Applications.
2) Tap on Social Accounts and Nook Friends.
3) Tap on Add Facebook friends as NOOK Friends to uncheck this option.

2. How do I make a NOOK Friend?

It's easy to make NOOK Friends! Choose from your existing friends in your Contacts on NOOK, or manually enter your friends' email addresses and start sharing! It's that simple. We'll send your friend(s) an invitation with a link to connect so that they can become a NOOK Friend. All that is required is a NOOK account. Your Facebook friends who have linked a NOOK account are automatically added as a NOOK Friend by default when you link your Facebook account.

You can opt out of this feature by:

From All Settings:
1) Tap on the Applications.
2) Tap on Social Accounts and Nook Friends.
3) Tap on Add Facebook friends as NOOK Friends to uncheck this option.

3. Can I lend a NOOK Book to a NOOK Friend from my NOOK?

Yes. Your NOOK allows you to lend your favorite book to a NOOK friend, contact, Facebook friend, or anyone with an email address for 14 days. You will not have access to your book while it is lent out (which is a similar experience with paper book), and each book can only be lent out once. You will automatically receive the book back when the lend period expires.

Only NOOK Friends can view and request to borrow each other's lendable books.

4. Who decides if a NOOK Book can be lent?

Barnes & Noble works closely with publishers regarding which NOOK Books are lendable through Barnes & Noble's LendMe® feature.

5. How can I borrow NOOK Books from my NOOK Friends with my NOOK?

You can ask to borrow a book from a NOOK Friends' B&N.com library. For instructions on how to launch your NOOK Friends application, please see steps below or refer to your NOOK User Guide. You can ask to borrow LendMe books from your NOOK Friends. To do this, from the Home screen:

1. Go to Apps.
2. Tap NOOK Friends.
3. Within the NOOK Friends app, tap on All Friends.
4. Tap LendMe next to any NOOK Friend to view their lendable books. If they have LendMe books available then you can request to borrow it from them.

6. Can I link to my NOOK Friends lists from some of my social media sites on my NOOK?

Yes. You can use the Social Accounts and NOOK Friends screen to link your NOOK to your Facebook® account and your Twitter® account. Once you have linked to Facebook and Twitter and set up email contacts, you can lend and borrow books, recommend books, and share favorite quotes with your friends.

You can send Lend Offers to NOOK Friends (the invite will show up on their devices if they own a NOOK HD or another NOOK device, via email invitation, or by a Facebook wall post. You will be able to access your Facebook friend list through NOOK. You can Recommend and Lend a book through Facebook friends by going through the following steps:

1) Tap and hold on any book.
2) Tap on Share.
3) Select Recommend or LendMe (LendMe is only available if the book is lendable).
4) Post to a friend's Wall or your own wall on Facebook. You can also post to Twitter. .

7. Can I link my NOOK to Myspace and other social networking sites?

No. At this time your NOOK cannot be linked to your Myspace, LinkedIn, Goodreads and other social networks.

8. Can I recommend a book or share a certain passage to a friend?

Yes. Many social media features have been built into NOOK. The unique Share features built into your NOOK enable you to:

- Share Recommendation
- Share Rating & Review
- Share Reading Status
- Share a Quote
- Lend a Book

through Facebook, Twitter, and email.

9. Can I lend a book, or borrow a book, from someone who is not a NOOK Friend?

Yes. You can lend a book, or have a book lent to you, from anyone who has a NOOK account. However, you must be a NOOK Friend to view and search the lendable books in their NOOK library and request to borrow a book.

10. What do I do if I receive a LendMe offer and I am new to NOOK?

If you receive a LendMe offer and don't have a NOOK account, you must register for a NOOK account, including a valid default credit card to accept the lend offer and begin reading the book on either a NOOK device or using a NOOK Reading App on other devices (NOOK for Android™, NOOK for iPad™ and iPhone®, NOOK for PC™, NOOK for Mac™, NOOK for Web™).

Public Libraries - Digital Borrowing on NOOK

1. I want to borrow an eBook from my local public library, does NOOK support that?

Yes, all NOOK devices support public library borrowing.

2. How do I know if my local public library supports eBook lending?

You can go to your local library's websit, call or visit your library to ask them if they support it.
Also, it's important to ask what service they use to allow access to their digital collection
If you have a NOOK Color, NOOK Tablet, NOOK HD, or NOOK HD+, find out the name of the App that your local library uses.

You can search these sites to see if your library uses ones of these services:
3M Cloud Library
OverDrive Media Console

3. How do I borrow an eBook from my local public library on NOOK Classic, NOOK Simple Touch and NOOK Simple Touch Glowlight?

You'll need:

Your device
The USB cord
A Desktop or Laptop computer (PC or Mac)
A local library card, user ID and PIN (if applicable)
Internet access for your desktop or laptop computer

Click here to learn how to sideload content onto your eInk device.

4. How do I borrow an eBook from my local public library on NOOK Color, NOOK Tablet, NOOK HD, or NOOK HD+?

It's even easier than ever to borrow an eBook from a local public library with NOOK Color, NOOK Tablet, NOOK HD, or NOOK HD+.

What you'll need:
A NOOK Color, NOOK Tablet, NOOK HD, or NOOK HD+
A local library card, user ID and PIN (if applicable)
Wi-Fi access
Download the OverDrive Media Console App or the 3M Cloud Library App to know what service your local library uses:

To find out if your library uses the OverDrive Media Console App: go to your local library, check out their website or go to the OverDrive Media Console site to find out what libraries they support here.

To find out if your library uses the 3M Cloud Library App: go to your local library, check out their website or go to the 3M Cloud Library site to find out what libraries they support here.

5. Now that I have downloaded a libary app, how do I use it?

For directions about using the 3M Cloud Library App click here.
For directions about using the OverDrive Media Console App click here.

For FAQs about and troubleshooting when using the 3M Cloud Library App click here.
For FAQs about and troubleshooting when using OverDrive Media Console App click here.

Ver.2.1 Update with Google Play

1. What Google apps come preinstalled with software version 2.1?

• Gmail™ - Gmail is built on the idea that email can be more intuitive, effective, and useful.
• Google Chrome™ - Browse fast and sign in to your Chrome experience from your NOOK, anywhere you go.
• Google Maps™ - Navigate your world with Google Maps. Get comprehensive, accurate, and easy-to-use maps with built-in Google local search.
• Google Search™ - The fastest, easiest way to find what you need on the Web.
• Google Settings - an app that opens a menu with shortcuts for connecting to Google services and configuring location services.
• Google Talk™ - Chat with friends and family on the internet using Google Chat.
• Google Voice Search™ - Search the Web by voice and control your NOOK with Voice Actions.
• Google+™ - Stay connected and share life as it happens with Google+.
• Play Books - Access to books from Google Play.
• Play Magazines - Magazines from Google Play
• Play Movies & TV - Choose from thousands of movies and TV shows on Google Play and stream them instantly on your NOOK.
• Play Music - Buy now, listen now, sync never, with music on Google Play.
• Play Store - Google Play is music, books, magazines, movies, TV shows, and apps, available anywhere you go.
• YouTube™ - Discover and watch your favorite videos and channels on YouTube. The apps listed above are included in your NOOK® software.

In addition, you may purchase additional Android apps from the Google Play Store.

2. What is Google Chrome?

Google Chrome is the default web browser on your NOOK. It allows you to browse fast and sign in to bring your Chrome experience from your computer to your phone and tablet. Pages load in a snap and hardware-accelerated page rendering lets you fly through long pages. Search and navigate from the same box. Access tabs you have open on your computer, on your phone or tablet, and pick-up where you left off.

3. How do I launch the Google Chrome Web browser?

On the NOOK Home Screen, tap the Web button; or in the Apps section of the Library, tap the app icon for Chrome.

4. How do I transfer bookmarks from NOOK Web browser to Google Chrome?

The first time you launch Chrome, you will be prompted to import any NOOK Web browser book¬marks before you sign in to Chrome. We recommend that you import your NOOK book¬marks before signing in to your Google account for the first time in Chrome, since logging into Google will give you the opportunity to import your Google bookmarks but not your NOOK bookmarks.

5. Can I disable Google Chrome Web browser access for my children?

Yes. To disable the Web browser:

1. In the upper left corner of the Home Screen, tap the icon for the profile currently being displayed.
2. Under Your Primary or Adult NOOK Profile, tap Edit Profiles.
3. Tap the desired child profile.
4. Tap Change parental controls.
5. Tap to uncheck the checkbox labeled Use the Chrome™ web browser.
6. Tap Done.

6. Can I disable Google apps access for my children?

Yes. To disable the Google App access:

1. In the upper left corner of the Home Screen, tap the icon for the profile currently being displayed.
2. Under Your Primary or Adult NOOK Profile, tap Edit Profiles.
3. Tap the desired child profile.
4. Tap Manage content.
5. Tap Apps.
6. Tap the desired Google App to uncheck the checkbox.
7. Tap Save.

7. What is a Google Account?

A Google Account is a single sign-in system that provides access to free Google products like Gmail, Google Play, Chrome and YouTube. You can set up a free Google account either at www.google.com or within a Google Play app.

8. If I have purchased an App from the NOOK Store, do I need to purchase the same app from the Google Play store?

If you already have an app from the NOOK Store, the app icon on your device will display a small NOOK logo, you do not need to purchase the same app from Google Play.

9. What happens to the NOOK Store? Can I still buy content (apps, etc) from the NOOK Store?

Yes, the NOOK Store will remain unchanged. Customers can continue to browse and shop for content, including books, apps, magazines, newspapers, catalogs, movies and TV shows on their device or on-line at BN.com using their existing (or newly set-up) BN account. On your NOOK, tap the SHOP button on the Home screen to shop from the NOOK Store.

10. Can I use my BN.com or NOOK account to buy content from Google Play?

No. A customer’s BN.com or NOOK account can only be used to make purchases from the NOOK Store; and it cannot be used for any transaction at Google Play. You must set-up a Google account to purchase apps and other content from Google Play.

11. What is Google Play?

Google Play is a digital content experience from Google where you can find and enjoy your favorite music, movies, TV shows, books, magazines, and Android apps and games. You can access your Google content on your NOOK, as well as on your computer and other Google Play enabled phones and tablets.

12. How do I use Google Play?

To purchase and access Google Play content, you need to have a Google account. You can set up a free Google account either at www.google.com or within a Google Play app. To purchase Google Play content, you will need to set up a credit card in your Google account. Launch the Play Store app for instructions to enter your credit card information.

13. How do I update Android Apps from Google Play?

To check for new versions of downloaded Android apps:

1. On the Home Screen tap APPS.
2. Tap Play Store.
3. Go to My apps. Items with a new version available will be labeled Update available.

NOTE: You can also update apps automatically as new versions become available. To enable or disable this feature, tap the checkbox labeled Allow automatic updating on each app page in Google Play.

14. How do I uninstall Android Apps on my NOOK that were downloaded from Google Play?

To uninstall an Android app:

1. On the Home Screen tap APPS.
2. Locate the app you would like to uninstall.
3. Press and hold on the desired app.
4. Tap Uninstall.

NOTE: If Uninstall is not available, the app is likely a system app that cannot be removed from the device.

15. I am having a problem with Google Play. What should I do?

You can visit the Google Play known issues webpage to find out if your problem is a known issue. If the problem is listed there, Google is aware of it and is working to fix it as soon as possible. If you've found a new problem that's not listed on their Known Issues page, let them know and they’ll investigate.

16. Who should I contact if I have a problem with an app from Google Play?

Please contact the developer of the application directly. Developer support information is available on the app details page in the Developer section of the Overview. This information is accessible both in Shop and through the installed apps on the device.

17. Can I get a refund for an app purchased through Google Play?

You can return a Google Play app purchase 15 minutes from the time of download for a full refund.

NOTE: For in-app purchases, all refunds are at the discretion of the developer.

18. Can I get a refund for an app purchased through the NOOK Store?

App purchases in the NOOK Store cannot be canceled for refund. If you are having problems with an app, please contact the developer. If you have questions regarding the purchase of an app in the NOOK Store, please contact NOOK Customer Service.

19. How can I tell the difference between NOOK Apps and Google Play Apps on my NOOK?

On your Home screen and in your Library, NOOK apps are marked with a small green NOOK logo in the upper right corner.

20. If an app is available in the NOOK Store and Google Play, where should I purchase from?

The customer now has 2 options to purchase content from for their NOOK – either from the NOOK Store or Google Play. An important distinction is that apps in Google Play are likely not tested and / or tailored for NOOK. In contrast, NOOK Apps are tested and approved by Barnes & Noble for use on a NOOK device, in addition to being optimized for your NOOK by the app developer.

21. Where is the NOOK Music Player?

NOOK Music Player has been replaced by the Play Music app in software version 2.1. The Play Music app gives you access to listen to music from Google Play. And it will also play any music files that you have sideloaded on your NOOK. To access the Google Play Music app:

1. Tap APPS on your Home screen.
2. Tap Play Music.

22. What is Google Voice Search?

Google Voice Search allows you to search the Web by speech. You can use this feature to obtain weather and traffic conditions or updates on your favorite sports teams and breaking news stories. To access Voice Search:

1. Tap APPS on your Home screen.
2. Tap Voice Search.

23. Do Android Apps work with Google location services?

Rather than using GPS, you can let some Google apps use Wi-Fi® data to deter¬mine your approximate location. This capability may be useful for local searches and other services. To enable or disable this feature:
1. Go to Settings.
2. Tap Location Services.
3. Tap the checkbox labeled Location & Google search.

24. I purchased a book, magazine, or movie from Google Play. Why don’t I see it in my NOOK Library?

Most Google Play content, such as books, magazines, movies, and music will not appear in your NOOK Library, but will be available in the specific Play apps for that content. However, apps that are purchased from Google Play will appear on your Home screen and in your Library. For example, to access Google Books™ purchases:

1. Tap APPS on your Home screen.
2. Tap Play Books.

25. How do I enter a payment method to make purchases through Google Play?

If you do not have a payment method selected for your Google account, you will be prompted to add one during checkout. You can also manage your payment method online at https://wallet.google.com/manage. All purchases for Android apps on Google Play can be made using accepted credit/debit/gift cards.

26. What does the Your Lookups app do?

This NOOK App lists all the words you have looked up in NOOK Books. You can also easily enter and look-up words directly in the built-in Merriam-Webster’s Collegiate® Dictionary, Eleventh Edition using this app.

27. What does the Your Highlights & Notes app do?

This NOOK App lists all the highlights and notes you have added to NOOK Books in one location.

28. Can I purchase apps for NOOK Color and NOOK Tablet from Google Play?

No. Apps for NOOK Color and NOOK Tablet are available only from the NOOK Store, which also includes apps tailored and tested for NOOK HD and HD+.

29. I want to purchase an app and have it available on all of my NOOK devices. Where should I buy it?

Only apps purchased from the NOOK Store, and those that are compatible with multiple NOOK models, can be installed on all of your NOOK tablets, such as NOOK Color™, NOOK Tablet™, NOOK® HD and NOOK® HD+.

30. Will all apps on Google Play work with NOOK?

Not all apps available on Google Play are compatible with NOOK HD or NOOK HD+. Google Play will not allow you to purchase or download an app that is not compatible with or will not work on your NOOK device. If you are using the Google Play web store, you can determine if an app is compatible with your NOOK by checking the compatible devices list.