10 Powerful Ideas for Improving Patient Care: Book 4

10 Powerful Ideas for Improving Patient Care: Book 4

by Maureen A. Bisognano, James Conway, Dan Schummers
     
 

ISBN-10: 1567932878

ISBN-13: 9781567932874

Pub. Date: 12/01/2007

Publisher: Health Administration Press

This is the fourth book in a series designed to share innovations in patient care. It includes improvement approaches selected by two senior leaders at the Institute for Healthcare Improvement. These proven strategies are reliable, innovative, and ready for implementation. Ideas explored in this book include:
• Harnessing and leveraging the power of

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Overview

This is the fourth book in a series designed to share innovations in patient care. It includes improvement approaches selected by two senior leaders at the Institute for Healthcare Improvement. These proven strategies are reliable, innovative, and ready for implementation. Ideas explored in this book include:
• Harnessing and leveraging the power of middle managers
• Assigning personal guides to help patients and their families navigate the treatment process
• Using simulations to provide technical skills training to staff and promote behavioral and cultural change
• Engaging board leaders in patient safety and quality initiatives

Product Details

ISBN-13:
9781567932874
Publisher:
Health Administration Press
Publication date:
12/01/2007
Series:
Executive Essentials Series
Edition description:
AMERICAN COLLEGE OF HEALTHCARE EXEC

Table of Contents

Idea 1 Change Handoffs to Handovers 3

Idea 2 Involve Patients in Care Redesign: Just Do It! 10

Idea 3 Eliminate Muda 16

Idea 4 Leverage the Power of Middle Managers 23

Idea 5 Execute Your Strategies 28

Idea 6 Use Patient Navigation 35

Idea 7 Implement Simulation Training 42

Idea 8 Engage Board Leaders 49

Idea 9 Adopt New Building and Space Designs 55

Idea 10 Do the Right Thing: Communicate, Apologize, Support, Resolve, and Learn 60

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