101 Ways to Improve Your Communication Skills Instantly, 4th Edition / Edition 4

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Overview

Power-packed, easy to use guide presents great ideas and reinforces good practices in interpersonal relations. Results: greater potential for advancement at work, greater opportunity to get what you want with reduced chances of misunderstandings and enhanced feelings of safety and friendship with less likelihood of hostility. Effective communication skills are the mark of an achiever... always have been, always will be.

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Product Details

  • ISBN-13: 9780974097084
  • Publisher: GoalMinds, Incorporated
  • Publication date: 9/15/2005
  • Edition description: Older Edition
  • Edition number: 4
  • Pages: 126
  • Product dimensions: 5.60 (w) x 8.54 (h) x 0.35 (d)

Meet the Author

Jo Condrill, M.S. is an award-winning speaker, author, and consultant; also author of Take Charge of Your Life: Dare to Pursue Your Dreams; founder of GoalMinds, Inc.Bennie Bough, Ph.D., Past President of Toastmasters International; over 35 years speaking and training experience; has trained individuals in communication techniques in China, Vietnam, Laos, Pakistan, and Taiwan

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Table of Contents

Part I Communication
Speaking 1
Know What You Want to Say
Control Fear
Stop Talking and Listen
Think Before You Talk
Believe in Your Message
Repeat Major Points
Find Out What Your Listener Wants
Techniques 8
Define Acronyms
Reduce Jargon
Level Objections
Use Humor
Use Anecdotes and Stories
Ask for Feedback
Increase Your Vocabulary
Eliminate Audible Pauses
Enunciate Clearly
Practice Pronouncing Words Properly
Exercise Tongue, Jaws, and Lips
Make Eye Contact
Gesture
Pause
Speak More Slowly
Speak Faster
Vary Your Volume
Watch Your Tone
Record Your Voice
Listening 27
Prepare to Listen
Focus on the Speaker
Screen Out Distractions
Concentrate on the Message
Listen to Tapes While You Commute
Speaking and Listening 32
Ask Questions
Avoid Daydreaming
Accept Accents
Use Mind-Mapping
Interview
Complaints
Telephone
Attend a Toastmasters Meeting
Part II Speaking and Writing
Key Points 40
Write a Purpose Statement
Use an Outline
Transfer Negative Emotions to Paper
Get to the Point Quickly
Explain Abstract Words
Use Absolutes and Generalities Sparingly
Ask for What You Want
Use Active Verbs
Use Gender Neutral Language
Cite Source of Statistical Data
Illustrate with Personal Examples
Express Emotion
Keep It Simple
Paint Verbal Pictures
Be Concise
Support Statements with Details
Watch Semantics
Quote Authorities
Consult Experts
Suppress Emotion
Writing 60
Keep a Journal
Take Notes
Write Personal Notes
Write More Effective Business Letters
Use Short Sentences
Communicate Online
Part III General Tips
Reading 66
Read
Keep Up with Current Events
Read Something Inspirational
Use the Internet
Nonverbal 70
Presence
Give Nonverbal Cues
Check Your Posture
Dress Appropriately
Smile
Touch
Shake Hands Properly
Attitude 77
Intend to Improve
Visualize
Be Flexible
Be Likable
Commit to Being Truthful
Empathize
Don't Take Yourself Too Seriously
Eliminate Negative Feelings
Be Receptive to New Ideas
Take Responsibility
Respect the Other Person's Point of View
Recognize the Impact of Stress on Communication
Be Real
Check Your Attitude
Behavioral 91
Laugh
Use Good Manners
Recognize Manipulative Behavior
Recognize Condescending Manners
Avoid Words that Hurt
Change Abrasive Behavior
Handle Disagreements with Tact
Miscellaneous 98
Organize Productive Meetings
Consider Experience Level
Understand the Importance of Timing
Present a Good Personal Image
About the Authors 102
For Further Reading 104
Index 106
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