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SECTION I: PERSONAL MASTERY IN THE WORKPLACE
1. Whatever You Are, Be a Good One
2. Be a Good One Today
3. The Power of Habits
4. The Power of Habits in Action
5. The Power of Habits Maintained
6. How to De-Stress Right Now
7. Stress Can Be Managed, but Cured?
8. Stress Management Defined
9. Stress and Simplicity
10. Stress and Simplicity, Part II
11. Stress and Simplicity, Part III
12. Water's Role in Stress Management
13. No Random Thinking
14. No Random Thoughts
15. Affirmations Will Change Your Life
16. Affirmations vs. Positive Thinking
17. Affirmations Work
18. Get a New Groove
19. Getting a New Groove
20. Jingle All the Way
21. The Power of Negative Thinking
22. Let's Talk about Talk
23. Let's Talk about Me
24. Never Say Never
25. Visualize It and They Will Come
26. Anxiety Is Mental Clutter
27. Anxiety Relief
28. Balancing Act
29. Busy Bee, but No Time Free
30. Managing Projects... Managing Your Life?
31. Organizing and Time Management
32. Pride and Prejudice
33. Pride Keeps Prejudice Company
34. Pride and Prejudice Purified
35. Embarrassment at Work
36. Errors Are Great Teachers
37. To Err Is Human
38. Dealing with Failure
39. Dealing with Failure:
Get Out of Your Head and on Paper
40. Dealing with Failure:
Neither Fatal nor Final
42. Perfection Repaired
43. Feeling Inferior... It's Your Choice
44. Feeling Inferior, Part II
45. Take This Job and Love It?
A SPECIAL SECTION FOR CHRONIC PEOPLE PLEASERS
46. The Disease to Please
47. Are You Trying to Fix People?
48. Working on the Disease to Please
SECTION II: MASTERING PEOPLE SKILLS IN THE WORKPLACE
49. Do You Really Mean It?
50. Do You Really, Really Mean It?
51. The Mirror Exercise
52. Mirror, Mirror on the Wall
53. Are You Buggin'?
54. A Different Kind of Body Language
55. Three Secret Weapons: Turning around a Bad Day at Work
56. Two More Secret Weapons: Turning around a Bad Day at Work
57. Communicating by Telephone:
"Are You Still There?"
58. Communicating by Telephone, Part II
59. The Handshake
60. Writing in the Workplace:
61. Writing in the Workplace:
Inform or Insult?
62. Meeting Irritations
63. Meeting Irritations: Terminal Cases
64. The Enemy of Excellence
65. Risk-Taking and Problem-Solving
66. Risk-Taking Insurance
67. It Is If You Say It Is, or the Power of Self Fulfilling Prophecy
68. The Truth about Gossip
69. I Stopped Gossiping... I Think
70. You Are Wrong!
71. Being Right: What Price Do You Really Pay?
72. Aggressive, Assertive, or Passive:
Which One Are You?
73. Being Assertive:
74. Being Assertive:
Communication's Goal, Part II
75. Being Assertive:
Word Choice Is Your Choice
76. Senseless Confrontation
77. Senseless Confrontation Alternatives
78. Don't Make Me Ask
79. Understanding Angry People
80. Using the Law of Entrainment
81. Where's Your Conflict Coming From?
82. Coworker, Thy Name Is Friend
83. Friends Are Not Optional
84. Balancing Pride with Humility
85. The Damage of Mistrust
86. Do I Have to Trust Everyone?
87. Your External Appearance
88. External Appearance Matters
A SPECIAL SECTION FOR SUPERVISORS
89. Feedback: The Dirtiest Word in the Workplace
90. Feedback: How It's Done
91. Feedback: The Finer Points
92. Supervisors' Four Biggest Mistakes
93. Supervisors' Four Biggest Changes
94. Friends at Work?
95. The Gotcha! Style
96. Say Cheese!
97. Sentence Starters for Performance Feedback
98. Why People Leave Jobs
99. Give Credit Where Credit Is Due
100. Why Recognition Isn't Optional
101. Trust Yourself
ABOUT THE AUTHOR