101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones [NOOK Book]

Overview

PRACTICAL TIPS FOR EXCEEDING YOUR CUSTOMERS' EXPECTATIONS

Modern consumers are more demanding and more informed than ever before. They are aware that they have choices and that there is considerable competition for their business. Costs can only go so low, so there is a limit to reducing prices as a competitive tool. This leaves one area for modern businesses to outshine ...
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

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Overview

PRACTICAL TIPS FOR EXCEEDING YOUR CUSTOMERS' EXPECTATIONS

Modern consumers are more demanding and more informed than ever before. They are aware that they have choices and that there is considerable competition for their business. Costs can only go so low, so there is a limit to reducing prices as a competitive tool. This leaves one area for modern businesses to outshine their competitors, and that is customer service.

Small businesses have the greatest potential to offer extremely high levels of customer service, due to their direct contact with customers. Unfortunately, very few people fully realise the power of customer service and what it can do for their business.

Put simply, customer service is about exceeding your customers' expectations. Do that and you are well on the way to success and profitability. 101 Ways to Really Satisfy Your Customers provides a greater insight into understanding and identifying what customers expect, and details simple suggestions that will enable all businesses to exceed these expectations and reap the rewards.

INCLUDES 20 BONUS TIPS THAT WILL REALLY IMPRESS YOUR CUSTOMERS
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Product Details

  • ISBN-13: 9781741760576
  • Publisher: Allen & Unwin Pty., Limited
  • Publication date: 4/1/2007
  • Series: 101 . . . Series
  • Sold by: Barnes & Noble
  • Format: eBook
  • Pages: 256
  • File size: 914 KB

Meet the Author

Andrew Griffiths has been a small business owner for over 20 years. He runs a successful marketing company, The Marketing Professionals, and provides practical advice and solutions to both large corporations and small business operators.
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Sort by: Showing all of 2 Customer Reviews
  • Anonymous

    Posted May 2, 2003

    101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

    I have read other books by Andrew Griffiths and I have to say he hits the nail on the head everytime. You can tell that he is offering real advice based on his own life experiences. He has really opened my eyes to customer service in all of its guises and I have to say that this book should be made mandatory reading for every business owner in the world. A great read, smart, practical and very well written. Bring on some more titles.

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  • Anonymous

    Posted March 14, 2003

    101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

    We hear a lot about customer service and the importance of it but very few books tell you how to go about it in as simple and realistic a format as this one. I have applied a few principles and the results are quite amazing to say the very least. Everyone in business should have a copy of this book - no ifs and no buts.

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