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Author Biography: Andrew Griffiths has been a small business owner for more than 20 years. He currently runs a successful company, the Marketing Professionals, and is the author of 101 Ways to Market Your Business and 101 Survival Tips for Your Business.
Posted May 2, 2003
I have read other books by Andrew Griffiths and I have to say he hits the nail on the head everytime. You can tell that he is offering real advice based on his own life experiences. He has really opened my eyes to customer service in all of its guises and I have to say that this book should be made mandatory reading for every business owner in the world. A great read, smart, practical and very well written. Bring on some more titles.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted March 14, 2003
We hear a lot about customer service and the importance of it but very few books tell you how to go about it in as simple and realistic a format as this one. I have applied a few principles and the results are quite amazing to say the very least. Everyone in business should have a copy of this book - no ifs and no buts.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.