101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

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Full of practical tips to improve customer service and maintain a level of excellence, this book will ensure that regular customers return and new customers will be attracted to the business. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Tips on giving customers a contact number for outside normal business hours and ideas for speeding up customer service ...
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

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More About This Book

Overview

Full of practical tips to improve customer service and maintain a level of excellence, this book will ensure that regular customers return and new customers will be attracted to the business. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Tips on giving customers a contact number for outside normal business hours and ideas for speeding up customer service transactions can be located and read quickly and are accompanied by illustrative anecdotes. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze the competition efficiently.

Author Biography: Andrew Griffiths has been a small business owner for more than 20 years. He currently runs a successful company, the Marketing Professionals, and is the author of 101 Ways to Market Your Business and 101 Survival Tips for Your Business.

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Product Details

  • ISBN-13: 9781865087443
  • Publisher: Allen & Unwin Pty., Limited
  • Publication date: 6/28/2003
  • Series: 101 . . . Series
  • Pages: 272
  • Product dimensions: 5.50 (w) x 8.50 (h) x 0.78 (d)

Meet the Author

Andrew Griffiths has been a small business owner for more than 20 years. His company, the Marketing Professionals, provides practical and creative advice to large corporations and small business operators alike. He is the author of 101 Survival Tips for Your Business and 101 Ways to Market Your Business.

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Sort by: Showing all of 2 Customer Reviews

  • Anonymous

    Posted May 2, 2003

    101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

    I have read other books by Andrew Griffiths and I have to say he hits the nail on the head everytime. You can tell that he is offering real advice based on his own life experiences. He has really opened my eyes to customer service in all of its guises and I have to say that this book should be made mandatory reading for every business owner in the world. A great read, smart, practical and very well written. Bring on some more titles.

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  • Anonymous

    Posted March 14, 2003

    101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

    We hear a lot about customer service and the importance of it but very few books tell you how to go about it in as simple and realistic a format as this one. I have applied a few principles and the results are quite amazing to say the very least. Everyone in business should have a copy of this book - no ifs and no buts.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.
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