2001 Professional's Guide to Process Improvement, Maximizing Profit, Efficiency, and Growth

2001 Professional's Guide to Process Improvement, Maximizing Profit, Efficiency, and Growth

by Bennet P. Lientz, Kathryn P. Rea
     
 

ISBN-10: 0156072394

ISBN-13: 9780156072397

Pub. Date: 06/23/2000

Publisher: Wolters Kluwer Law & Business

Building, growing, and improving a business is a continuous process. New issues are addressed and solved in different ways every day, especially with the rapid changes involved with e-business and technology. Introducing 2001 Professional's Guide to Process Improvement, the only system that integrates planning, project management, and implementation in one

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Overview

Building, growing, and improving a business is a continuous process. New issues are addressed and solved in different ways every day, especially with the rapid changes involved with e-business and technology. Introducing 2001 Professional's Guide to Process Improvement, the only system that integrates planning, project management, and implementation in one comprehensive volume. The guide helps professionals troubleshoot and ease communications with management. You'll learn how to develop a strategic system plan, discover how to dramatically improve business processes, and determine methods that can work in limited time and with limited resources.

Covers the three basic activities of process improvement in one book: planning, managing, and implementation Provides a detailed look at managing process improvement projects Integrates IT and IS planning Develops parallel threads for tracking, managing, and implementing process improvement Explores various implementation strategies Solves problems that arise during implementation You'll also gain the added value of practice aids on CD-ROM including strategies, constraints, Web resources, sample project budgets, and more.

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Product Details

ISBN-13:
9780156072397
Publisher:
Wolters Kluwer Law & Business
Publication date:
06/23/2000
Edition description:
BK&CD ROM
Pages:
500
Product dimensions:
6.03(w) x 8.96(h) x 1.84(d)

Table of Contents

Preface
About the Authors
About the Computer Disc
Disc Contents
Pt. IGetting Started
Ch. 1Introduction1
Ch. 2Process Improvement: Critical Success Factors25
Ch. 3Developing the Project Plan45
Ch. 4The Project Manager69
Ch. 5The Process Improvement Project Team91
Ch. 6Project Resources and Funding117
Ch. 7Project Management Methods and Tools137
Pt. IIUnderstanding the Business159
Ch. 8Step A: Analyze Business Goals and Direction161
Ch. 9Step B: Select a Group of Processes for Improvement189
Ch. 10Step C: Assess the Competition and Industry215
Pt. IIITechnology and Processes239
Ch. 11Step D: Evaluate Technology Possibilities241
Ch. 12Step E: Develop an Enterprise Strategic Systems Plan269
Ch. 13Step F: Develop Departmental Strategic Systems Plans307
Ch. 14Step G: Define the Systems Architecture323
Ch. 15Step H: Collect Information for Processes, Infrastructure, and Organizations345
Pt. IVDetermining the New Process371
Ch. 16Step I: Analyze the Information373
Ch. 17Step J: Define the New Process397
Ch. 18Step K: Develop the Implementation Strategy423
Ch. 19Step L: Market the New Process445
Ch. 20Step M: Develop the Implementation Plan465
Pt. VImplementation and Measuring Results487
Ch. 21Step N: Implement the New Process489
Ch. 22Step O: Define and Measure Success541
Ch. 23Step P: Follow Up after Implementation563
Ch. 24Step Q: Measure Strategic Systems Plan Results591
Pt. VIManaging the Project611
Ch. 25Project Communications613
Ch. 26Management Communications and Support635
Ch. 27Tracking and Analyzing Project Results and Status657
Ch. 28Collaborative Scheduling and Work681
Ch. 29Managing Project Issues699
Ch. 30Overcoming Project Crises729
Pt. VIIExamples, Outsourcing, and Downsizing761
Ch. 31Example: Process Improvement763
Ch. 32Outsourcing781
Ch. 33Successful Downsizing807
Glossary823
Index827

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