2001 Professional's Guide to Process Improvement, Maximizing Profit, Efficiency, and Growth

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Building, growing, and improving a business is a continuous process. New issues are addressed and solved in different ways every day, especially with the rapid changes involved with e-business and technology. Introducing 2001 Professional's Guide to Process Improvement, the only system that integrates planning, project management, and implementation in one comprehensive volume. The guide helps professionals troubleshoot and ease communications with management. You'll learn how to develop a strategic system plan, discover how to dramatically improve business processes, and determine methods that can work in limited time and with limited resources.

Covers the three basic activities of process improvement in one book: planning, managing, and implementation Provides a detailed look at managing process improvement projects Integrates IT and IS planning Develops parallel threads for tracking, managing, and implementing process improvement Explores various implementation strategies Solves problems that arise during implementation You'll also gain the added value of practice aids on CD-ROM including strategies, constraints, Web resources, sample project budgets, and more.

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Product Details

  • ISBN-13: 9780156072397
  • Publisher: Wolters Kluwer Law & Business
  • Publication date: 6/23/2000
  • Edition description: BK&CD ROM
  • Pages: 500
  • Product dimensions: 6.03 (w) x 8.96 (h) x 1.84 (d)

Table of Contents

About the Authors
About the Computer Disc
Disc Contents
Pt. I Getting Started
Ch. 1 Introduction 1
Ch. 2 Process Improvement: Critical Success Factors 25
Ch. 3 Developing the Project Plan 45
Ch. 4 The Project Manager 69
Ch. 5 The Process Improvement Project Team 91
Ch. 6 Project Resources and Funding 117
Ch. 7 Project Management Methods and Tools 137
Pt. II Understanding the Business 159
Ch. 8 Step A: Analyze Business Goals and Direction 161
Ch. 9 Step B: Select a Group of Processes for Improvement 189
Ch. 10 Step C: Assess the Competition and Industry 215
Pt. III Technology and Processes 239
Ch. 11 Step D: Evaluate Technology Possibilities 241
Ch. 12 Step E: Develop an Enterprise Strategic Systems Plan 269
Ch. 13 Step F: Develop Departmental Strategic Systems Plans 307
Ch. 14 Step G: Define the Systems Architecture 323
Ch. 15 Step H: Collect Information for Processes, Infrastructure, and Organizations 345
Pt. IV Determining the New Process 371
Ch. 16 Step I: Analyze the Information 373
Ch. 17 Step J: Define the New Process 397
Ch. 18 Step K: Develop the Implementation Strategy 423
Ch. 19 Step L: Market the New Process 445
Ch. 20 Step M: Develop the Implementation Plan 465
Pt. V Implementation and Measuring Results 487
Ch. 21 Step N: Implement the New Process 489
Ch. 22 Step O: Define and Measure Success 541
Ch. 23 Step P: Follow Up after Implementation 563
Ch. 24 Step Q: Measure Strategic Systems Plan Results 591
Pt. VI Managing the Project 611
Ch. 25 Project Communications 613
Ch. 26 Management Communications and Support 635
Ch. 27 Tracking and Analyzing Project Results and Status 657
Ch. 28 Collaborative Scheduling and Work 681
Ch. 29 Managing Project Issues 699
Ch. 30 Overcoming Project Crises 729
Pt. VII Examples, Outsourcing, and Downsizing 761
Ch. 31 Example: Process Improvement 763
Ch. 32 Outsourcing 781
Ch. 33 Successful Downsizing 807
Glossary 823
Index 827
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