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2001 Professional's Guide to Process Improvement, Maximizing Profit, Efficiency, and Growth
     

2001 Professional's Guide to Process Improvement, Maximizing Profit, Efficiency, and Growth

by Bennet P. Lientz, Kathryn P. Rea
 

ISBN-10: 0156072394

ISBN-13: 9780156072397

Pub. Date: 06/23/2000

Publisher: Wolters Kluwer Law & Business

Building, growing, and improving a business is a continuous process. New issues are addressed and solved in different ways every day, especially with the rapid changes involved with e-business and technology. Introducing 2001 Professional's Guide to Process Improvement, the only system that integrates planning, project management, and implementation in one

Overview

Building, growing, and improving a business is a continuous process. New issues are addressed and solved in different ways every day, especially with the rapid changes involved with e-business and technology. Introducing 2001 Professional's Guide to Process Improvement, the only system that integrates planning, project management, and implementation in one comprehensive volume. The guide helps professionals troubleshoot and ease communications with management. You'll learn how to develop a strategic system plan, discover how to dramatically improve business processes, and determine methods that can work in limited time and with limited resources.

Covers the three basic activities of process improvement in one book: planning, managing, and implementation Provides a detailed look at managing process improvement projects Integrates IT and IS planning Develops parallel threads for tracking, managing, and implementing process improvement Explores various implementation strategies Solves problems that arise during implementation You'll also gain the added value of practice aids on CD-ROM including strategies, constraints, Web resources, sample project budgets, and more.

Product Details

ISBN-13:
9780156072397
Publisher:
Wolters Kluwer Law & Business
Publication date:
06/23/2000
Edition description:
BK&CD ROM
Pages:
500
Product dimensions:
6.03(w) x 8.96(h) x 1.84(d)

Table of Contents

Preface iii
About the Authors vi
About the Computer Disc ix
Disc Contents xiv
PART I: GETTING STARTED
Introduction
1(24)
Process Improvement: Critical Success Factors
25(20)
Developing the Project Plan
45(24)
The Project Manager
69(22)
The Process Improvement Project Team
91(26)
Project Resources and Funding
117(20)
Project Management Methods and Tools
137(22)
PART II: UNDERSTANDING THE BUSINESS 159(80)
Analyze Business Goals and Direction
161(28)
Select a Group of Processes for Improvement
189(26)
Assess the Competition and Industry
215(24)
PART III: TECHNOLOGY AND PROCESSES 239(132)
Evaluate Technology Possibilities
241(28)
Develop an Enterprise Strategic Systems Plan
269(38)
Develop Departmental Strategic Systems Plans
307(16)
Define the Systems Architecture
323(22)
Collect Information for Processes, Infrastructure, and Organizations
345(26)
PART IV: DETERMINING THE NEW PROCESS 371(116)
Analyze the Information
373(24)
Define the New Process
397(26)
Develop the Implementation Strategy
423(22)
Market the New Process
445(20)
Develop the Implementation Plan
465(22)
PART V: IMPLEMENTATION AND MEASURING RESULTS 487(124)
Implement the New Process
489(52)
Define and Measure Success
541(22)
Follow Up after Implementation
563(28)
Measure Strategic Systems Plan Results
591(20)
PART VI: MANAGING THE PROJECT 611(150)
Project Communications
613(22)
Management Communications and Support
635(22)
Tracking and Analyzing Project Results and Status
657(24)
Collaborative Scheduling and Work
681(18)
Managing Project Issues
699(30)
Overcoming Project Crises
729(32)
PART VII: EXAMPLES, OUTSOURCING, AND DOWNSIZING 761(62)
Example: Process Improvement
763(18)
Outsourcing
781(26)
Successful Downsizing
807(16)
Glossary 823(4)
Index 827

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