201 Ways to Deal with Difficult People

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Overview

Hours. There aren't enough of them.

Succeeding in business has always been tough. These days, it's downright brutal. What do you need most? All the help you can get. What do you need even more? Time. The Quick-Tip Survival Guides put the two together, giving you all the help you need­­without taking all the time you have. Focusing on the personal and interpersonal skills crucial to success, the Quick-Tip Survival Guides mine and refine the nuggets of essential business know-how:...

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Overview

Hours. There aren't enough of them.

Succeeding in business has always been tough. These days, it's downright brutal. What do you need most? All the help you can get. What do you need even more? Time. The Quick-Tip Survival Guides put the two together, giving you all the help you need­­without taking all the time you have. Focusing on the personal and interpersonal skills crucial to success, the Quick-Tip Survival Guides mine and refine the nuggets of essential business know-how: time-tested truths, as well as savvy from the cutting edge. 201 Ways to Deal with Difficult People looks at real-world situations you face every day and provides no-nonsense strategies for turning close encounters of the worst kind into civil, sane, productive, and profitable exchanges.

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Product Details

  • ISBN-13: 9780070062184
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 5/1/1997
  • Series: Quick-Tip Survival Guides Series
  • Edition number: 1
  • Pages: 150
  • Sales rank: 1,360,290
  • Product dimensions: 7.00 (w) x 7.00 (h) x 0.40 (d)

Meet the Author

Alan Axelrod has a Ph.D. in English and is the author of numerous books including The Penguin Dictionary of American Folklore, The Macmillan Dictionary of Military Biography, Encyclopedia of the American West, and What Every American Should Know About American History. Previously, he served as publishing executive with the Henry Francis Winterthur Museum, Van Nostrand Reinhold, Abbeville Press, and Turner Publishing.
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Table of Contents

Quick Start
You Are Not Alone 1
Bosses from Hell 7
Colleagues from Purgatory 17
Employees from Hunger 25
Clients from New York 33
Silencing a Screamer 41
Riposting Rudeness 47
Outmaneuvering Schemers 55
Navigating the Egotist's World 61
Care and Feeding of Passive-Aggressive People 67
Lazy No More 75
Beating Up Bullies 83
Crushing Constant Critics 91
Puncturing Perfectionists 97
Outmanipulating the Manipulative 105
Surviving the Stubborn 113
Neutralizing Morale Busters 121
Tackling the Taciturn 129
Functioning with Fault-Finders 137
Creative Venting 145
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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted July 1, 2002

    Title of book is misleading

    This book is about dealing with difficult people in the workplace only, not what I was looking for. I wanted a book that dealt with difficult people in general, in any situation. No where in the title or information on your site about this book suggested that it was only about people in the workplace. I was disappointed and others will be too if they're not interested in just the workplace. For me, my money was wasted because of the lack of info. presented to me about this book.

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