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30 Reasons Employees Hate Their Managers: What Your People May Be Thinking and What You Can Do about It / Edition 1

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Overview

Library Journal's Best Business Books for 2007

strategy+business magazine’s Best Business Books for 2007 Books (category: Human Capital)

Quietly seething...secretly resenting...and ultimately affecting performance, employees’ negative feelings toward their managers can lurk beneath the surface of even the most pleasant-seeming work relationships. These issues, if gone unchecked, can result in organizational catastrophe. To find out what’s really going on, the authors surveyed more than 50,000 employees in 65 organizations of all types and sizes, and discovered the 30 main causes of ill will. This book provides solutions for these fundamental symptoms of employee-manager discomfort, including employees’ sense that:

• they're being treated like children

• their contributions aren't respected

• their manager doesn't listen to them

• senior managers are incompetent

• they lack the resources and training they need to do their jobs well

• they get insufficient feedback

• their pay isn't fairly linked to job performance

• they are burdened by heavy workloads or inflexible schedules.

Featuring real-life examples, this eye-opening book empowers managers to make their workplaces more productive, congenial, and satisfying for their people and for themselves.

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Editorial Reviews

From the Publisher

"Beyond having a catchy title, 30 Reasons Employees Hate Their Managers also contains some very relevant information for anyone in a supervisory position…well organized, clearly written, and easy to read. It’s based on sound management theory and reflects the author’s background in industrial/organizational psychology. A great reference manual that focuses on the value employees can and should bring to the organization. And better yet, it explains how you as a manager can better understand your employees and help to bring that value out in them."

Strategic Finance magazine

"… very relevant information for anyone in a supervisory position…well organized, clearly written, and easy to read…based on sound management theory and reflects the author’s background in industrial/organizational psychology.”

Strategic Finance magazine

“…offers real, practical strategeis for addressing concerns and improving almost any situation." -- Retail News

“…excellent primer for new managers and provides valuable insights for employees.” -- AORN Journal

“Writing in a delightfully straightforward manner… makes concrete suggestions to managers on how best to address each issue.” --Library Journal

“I could not put this book down…it is refreshing to read a management text that so closely resonates with your own experience.” -- Edge Magazine

“…good guide for young executives beginning their careers….experienced executives...can also benefit from commonsense reminders of how to handle everyday sticky management situations." -- Strategy+Business

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Product Details

  • ISBN-13: 9780814409152
  • Publisher: AMACOM
  • Publication date: 3/28/2007
  • Edition number: 1
  • Pages: 224
  • Product dimensions: 6.00 (w) x 9.10 (h) x 1.00 (d)

Table of Contents

Contents

Foreword by Bob Gatti ix

Acknowledgments xi

Introduction 1

PART I Employees Are Treated Like Children 5

1. We feel like slaves. 7

2. I know how to do my job. Why can’t they just let me do it? 17

3. I am afraid to speak up. 23

4. Nobody appreciates my hard work. 29

5. There are different rules for different people. 35

PART II. Employees Aren’t Respected 41

6. Management doesn’t listen to us. 43

7. Management doesn’t respect us. 51

8. So who’s in charge anyway? 57

9. I don’t trust the information I receive from management. 61

10. My boss is a terrible manager. 67

PART III. Employees Aren’t Receiving

What They Really Need 73

11. I’ve lost confidence in management. 75

12. We’re understaffed. 79

13. They don’t tell me what I need to know to do my work. 85

14. We need more training. 89

15. The quality of our products and services is terrible. 95

16. I receive poor service from other departments. 101

17. There’s too much red tape here. 107

18. Why don’t they get rid of all of the deadwood around here? 113

19. There are too many damn meetings. 119

PART IV. Employees Feel Unappreciated 125

20. I’m not paid fairly. 127

21. It’s just not right that we all receive the same pay. 133

22. My performance reviews are useless. 139

23. There’s no link between my pay and job performance. 145

24. The cost of my benefits is eating up my paycheck. 153

25. It’s impossible to get promoted here. 159

PART V. W-O-R-K Should Be More Than a

Four-Letter Word 165

26 I hate coming in to work. It’s become just a job for me now. 167

27. There’s no job security here. 173

28. I’ve got no time for myself or my family. 177

29. I feel trapped. I wish I could go out on my own. 183

30. My company isn’t committed to me, so why should I be committed to it? 189

Summary: What You Can Do 195

Epilogue: A Lesson from the Future 197

Recommended Readings 199

Index 203

About the Authors 207

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