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501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression
     

501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression

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by Donna Cutting
 

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It's no secret that companies that deliver one-of-a-kind experiences for their customers create raving fans that return, refer, and clamor for more. As a leader in your organization, you are charged with coming up with unique and exciting ideas for rolling out the red carpet for your customers. But given your other responsibilities, where can you find the time to

Overview


It's no secret that companies that deliver one-of-a-kind experiences for their customers create raving fans that return, refer, and clamor for more. As a leader in your organization, you are charged with coming up with unique and exciting ideas for rolling out the red carpet for your customers. But given your other responsibilities, where can you find the time to do so?

501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures.

501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to:

  • Make "red-carpet service" a first and lasting impression.
  • Get your team "red-carpet ready."
  • Inspire positive word-of-mouth by delivering wow.
  • Handle service recovery with style.
  • Employ creative marketing ideas and social media savvy.

    Using the plethora of tips, tricks, and techniques in 501 Ways to Roll Out the Red Carpet for Your Customers, you don't have to reinvent the customer-service wheel--just roll out the red carpet!

  • Editorial Reviews

    From the Publisher

    "This is more than a book, it is a continuous resource for anyone who wants to take their customer service to the highest level possible. Donna draws on her extensive experience working with companies to create red carpet service. This book belongs on the desk of every leader and in the mind of anyone who impacts customer loyalty."
    --Barry Banther, best-selling author of A Leader's Gift

    "Customer service is everyone's job. It's not a department. It's a philosophy. This outstanding book provides anyone, in any job, in any size company ideas to help you deliver first rate customer service, build customer confidence and keep your customers AMAZED!"
    --Shep Hyken, New York Times best-selling author of Amaze Every Customer Every Time

    "I LOVE this book! If your organization needs a new burst of energy to re-ignite everyone's commitment to service, this is the book for you. Donna has shared myriads of simple, practical, immediately actionable ideas from nearly every possible industry to delight both customers and employees. So, my advice--buy a copy for everyone and let the new show (Act Two!) begin!"
    --Barbara A. Glanz, Hall of Fame Speaker and author of The Simple Truths of Service

    Product Details

    ISBN-13:
    9781632650238
    Publisher:
    Career Press, Incorporated
    Publication date:
    12/21/2015
    Pages:
    256
    Sales rank:
    571,732
    Product dimensions:
    5.90(w) x 8.90(h) x 0.70(d)

    Related Subjects

    Meet the Author


    Donna Cutting is the founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that provides tools and training to help leaders engage their teams to deliver world-class customer service. She's a popular keynote speaker, and her experience as an actress clearly informs her high-energy, theatrical, and comedic speaking style. She is the author of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008). As a speaker and consultant she works with a wide variety of clients, including those in healthcare, senior living, entertainment, retail, financial services, pharmaceuticals, and others. Donna happily lives in Asheville, North Carolina, with her husband, Jim, and their two dogs, Moxie and Tonks.

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    501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression 5 out of 5 based on 0 ratings. 2 reviews.
    JimCathcart More than 1 year ago
    Great ideas are easy to miss but great examples stick with you. This book is filled with specific examples of how hundreds of people in truly diverse situations have applied Donna’s principles in order to touch hearts and capture smiles. Read this book as therapy, or as training, or as a daily meditation aide, but above all, Read It! Jim Cathcart, author of "Relationship Selling" and founder of Cathcart.com
    Love_to_LearnLH More than 1 year ago
    Just received this outstanding book on customer service, it is so helpful, that I ordered more, one for each of my team members. I want my entire team and their people to be as inspired as I am right now from reading 501 Ways to Roll Out the Red Carpet. Making a great first impression is important but it is the consistency with which you continue to treat your clients and customers after that, that makes all the difference in the world. I really loved this book. Ms. Cutting shows you how to put ideas into action. It is easy to talk about how you want things to be around the conference table, saying and doing are two different things. I know we will have great success implementing the interesting ideas and tools within our company. I am practically giddy with excitement to get started working on Ms. Cutting's brilliant ideas. Not only am I looking forward to seeing the results in sales and customer loyalty but I am truly looking forward to seeing our team members happy and successful. A happy sales team and happy customers, that is true success!