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After decades of trying to improve results by focusing on results, healthcare organizations are realizing that the achievement of true excellence requires a systematic approach to managing for excellence. They are beginning to understand that they must create a culture that will encourage and allow sustainable improvements to flourish.
5S for Healthcare, based on the highly successful 5S business and industry improvement model, offers change agents in the healthcare industry an approach that is as simple as it is obtainable. Through implementation of the five elements: Sort, Set in Order, Shine, Standardize, and Sustain, stakeholders in your organization will come to realize that they are not wasting their time chasing the latest greatest initiative, but instead are creating an atmosphere of improvement that they will benefit from.
5S for Healthcare restates the universal concepts and practices of 5S in a language that speaks to healthcare providers and staff and illustrates them with examples from cutting-edge healthcare organizations. When used properly, this book will-
Help you create a workplace that is clearly organized, free of clutter and chaos
Eliminate waste and improve profits as well as efficient and effective care
Lead patients to feel safer and better served, and staff better valued
Allow your facility to easily pass the demanding accreditation surveys of the Joint Commission and state health departments
Provide essential support for successful implementation of other important improvements in your organization, including lean healthcare and Six Sigma
One of the most effective ways to use this book is to read it with employees in group learningsessions. To this end, each chapter includes reflection questions to stimulate discussion. Ultimately, 5S for Healthcare will show you how to engage your entire staff in creating the sort of organization that is a pleasure to be involved with at all levels.
1 Getting Started 1
2 Introduction and Overview 11
3 The First Pillar: Sort 29
4 The Second Pillar: Set in Order 47
5 The Third Pillar: Shine 65
6 The Fourth Pillar: Standardize 81
7 The Fifth Pillar: Sustain 99
8 Reflections and Conclusions 113