70-685: Windows 7 Enterprise Desktop Support Technician Updated First Edition Lab Manual

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Product Details

  • ISBN-13: 9781118134511
  • Publisher: Wiley
  • Publication date: 8/9/2011
  • Series: Microsoft Official Academic Course Series, #890
  • Edition description: Lab Manual
  • Edition number: 1
  • Pages: 144
  • Product dimensions: 8.50 (w) x 10.70 (h) x 0.30 (d)

Table of Contents

Lab 1: Installing Windows 7

Exercise 1.1: Installing Windows 7 from a DVD

Exercise 1.2: Configuring IP

Exercise 1.3: Joining a Workstation to a Domain

Exercise 1.4: Identifying your System Components

Exercise 1.5: Using Event Viewer

 Lab 2: Configuring NetworkConnections

Exercise 2.1: Troubleshooting Network Connectivity

Exercise 2.2: Configuring IPv6

Exercise 2.3: Troubleshooting Name Resolution Problems

Exercise 2.4: Looking at Network Statistics and Port Usage

Lab Challenge: Configure Network Card Settings

Lab 3: Troubleshooting Login Problems

Exercise 3.1: Troubleshooting Login User Rights

Exercise 3.2: Troubleshooting Disabled and Locked Accounts

Exercise 3.3: Looking at Computer Accounts

Exercise 3.4: Troubleshooting Credential Manager

Lab 4: Configuring VPN Connections

Exercise 4.1: Creating a VPN Connection

Exercise 4.2: Troubleshooting a VPN Connection

Exercise 4.3: Installing a Wireless Connection

Exercise 4.4: Troubleshooting Wireless Connections

Lab 5: Troubleshooting Hardware Issues

Exercise 5.1: Running the Memory Diagnostic Tool

Exercise 5.2: Running Disk Tools

Exercise 5.3: Working with Device Manager

Exercise 5.4: Checking for Unsigned Drivers

Exercise 5.5: Troubleshooting Hardware Problems

Lab 6: Troubleshooting Bootup Issues

Exercise 6.1: Looking at Safe Mode

Exercise 6.2: Using Last Known Good Configuration

Exercise 6.3: Working with the Boot Environment

Lab 7: Recovery Folders and Files

Exercise 7.1: Working with Folders

Exercise 7.2: Using Restore Points

Exercise 7.3: Creating a Backup

Lab 8: Working with Printers

Exercise 8.1: Installing a Local Printer

Exercise 8.2: Installing a Network Printer

Exercise 8.3: Troubleshooting Printing

Lab 9: Dealing with Software Issues

Exercise 9.1: Configuring Software Compatibility Options

Exercise 9.2: Installing Windows XP Mode

Exercise 9.3: Using the Standard User Analyzer

Exercise 9.4: Troubleshooting Windows Installer Issues

Lab 10: Managing and MonitoringPerformance

Exercise 10.1: Analyzing Performance

Exercise 10.2: Configuring Virtual Memory

Exercise 10.3: Configuring Power Options

Lab 11: Configuring and Troubleshooting InternetExplorer

Exercise 11.1: Configuring and Testing Internet Explorer

Exercise 11.2: Troubleshooting Internet Explorer

Exercise 11.3: Using Group Policies with Internet Explorer

Lab 12: Resolving Security Settings

Exercise 12.1: Configuring Windows Firewall

Exercise 12.2: Using Windows Defender

Exercise 12.3: Looking at Encrypting File System

Exercise 12.4: Using BitLocker

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