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How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, ...
How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers.
Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do.
Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources.
Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT.
1 You Need Service, and IT Needs Control 15
2 You Need Results, and IT Needs Respect 29
3 You Need to Focus on Tactics, and IT Needs Strategic Alignment 43
4 You Need IT Funding, and IT Needs Returns 63
5 You Need On-time Delivery, and IT Needs Quality 85
6 You Need Customization, and IT Needs Standardization 107
7 You Need Innovation, and IT Functions in Bureaucracy 125
8 You Need Good IT, and IT Can Become Great 141
Appendix A A Primer on Fast-Cycle Development 157
Appendix B Emerging Technologies 161
Appendix C Key Responsibilities of the New Business-IT Partnership 167
About the Author 193
Posted November 12, 2010
This information is helpful for organizational planning to contrast the expectations and limits enterprises put on roles.
Consider the technology written about in "The Electronic Wallet" that allows small processors attached to everything from bank transactions, groceries, clothing, electronics, and human organs. The wired world makes Information Technology and business partnerships a necessity in order to sustain business and jobs. "8 Things We Hate About I.T." presents structured concepts for leadership and staff.
The book assists in revealing some of the barriers that hinder business and Information Technology departments from finding a balance between innovation and partnership.
Posted May 15, 2011
No text was provided for this review.