8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT

8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT

by Susan Cramm
     
 

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For most business managers, the relationship with IT can be summed up in a word: frustrating! Exploiting technology often requires sorting through convoluted processes, data, and systems only to, find requests mired in red tape and projects late and over budget. But here's something you probably don't know: those things you hate about IT? Your IT leaders

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Overview

For most business managers, the relationship with IT can be summed up in a word: frustrating! Exploiting technology often requires sorting through convoluted processes, data, and systems only to, find requests mired in red tape and projects late and over budget. But here's something you probably don't know: those things you hate about IT? Your IT leaders hate them too. So stop complaining—and start collaborating with the people who can help fix the problems.

In 8 Things We Hate About IT, acclaimed IT expert Susan Cramm argues that business and IT leaders fail to understand the very different pressures their counterparts, face. Business leaders want technology to drive immediate results; IT leaders must do so while, promoting the long-term interests of the enterprise. To resolve this paradox you need to forge a new partnership by better understanding the needs and concerns of IT—and use that insight to get what you want in a way that works for everyone. In candid, practical terms, Cramm outlines what the new business/IT partnership should look like—with a payoff that will be well worth the effort.

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Product Details

ISBN-13:
9781422131664
Publisher:
Harvard Business Review Press
Publication date:
03/29/2010
Pages:
208
Sales rank:
714,434
Product dimensions:
5.40(w) x 8.20(h) x 0.80(d)

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What To Expect In This Book
This book is organized by the “eight hates” outline above, with a chapter dedicated to each to examine and reconcile the frustrations. We will change the “ors” into “ands” by answering the following questions:
• Chapter 1: How can serve in a controlled manner?
• Chapter 2: How can we deliver results while enhancing the relationship?
• Chapter 3: How can we identify tactics that are grounded in strategy?
• Chapter 4: How can we make sure our expenses are investments?
• Chapter 5: How can deliver quickly, with quality?
• Chapter 6: How can we have customized standardization?
• Chapter 7: How can we innovate in spite of the bureaucracy?
• Chapter 8: How can transform from good to great IT?
In reading this book, business leaders may feel like I am letting IT off easy and making the whole IT-business relationship thing their problem to solve. I am. The only person you can change is you and, in the process of changing yourself, IT will be forced to change. Great relationships aren’t 50-50, they are 100-100 with each party doing whatever they can to meet the needs of the other. But rest assured, while I am nagging you, the business leader, I am also implicitly holding IT accountable for being a good partner. In the last chapter, I make the implicit, explicit by summarizing what you should expect from IT, and if you aren’t getting it, outlining how to serve yourself if IT is incapable of doing so.

Meet the Author


Susan Cramm is Founder and President of Valuedance and a recognized industry expert on information technology leadership. She has consulted to executives from a number of Fortune 500 companies, including Toyota, Novartis, Whole Foods Markets, and Sony. She is an award-winning writer and author of the Harvard Business Review blog “Have IT Your Way.”

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