9-1-1 in the 313: The View from the Cube of a Detroit 9-1-1 Operator

9-1-1 in the 313: The View from the Cube of a Detroit 9-1-1 Operator

by Phillip J. Hale
     
 

A veteran Detroit 9-1-1 operator with over 25 years experience answers the question, “What is it like to answer 9-1-1 calls?” The book describes the job description, work environment, how operators interact with callers, and detailed accounts of actual calls. Presented in a witty, sometimes darkly humorous way that will give the reader a front-row seat to…  See more details below

Overview

A veteran Detroit 9-1-1 operator with over 25 years experience answers the question, “What is it like to answer 9-1-1 calls?” The book describes the job description, work environment, how operators interact with callers, and detailed accounts of actual calls. Presented in a witty, sometimes darkly humorous way that will give the reader a front-row seat to a world that has always been a phone call away until now. Informative, and includes some graphic call descriptions.

Product Details

ISBN-13:
9781300591641
Publisher:
Lulu.com
Publication date:
01/14/2013
Sold by:
LULU PRESS
Format:
NOOK Book
Sales rank:
919,731
File size:
104 KB

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