A+ Complete Study Guide, Deluxe Edition (220-301 and 220-302) / Edition 2

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Alameda, CA 2003 Hardcover 2nd Edition New Condition STUDY GUIDE, Exams: 220-301, 220-302, Text Appears Clean, Nice looking book! Quantity Available: 1. ISBN: 0782142443. ... ISBN/EAN: 9780782142440. Inventory No: 1560756949. Read more Show Less

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Here’s the book you need to prepare for the latest versions of CompTIA’s A+ Exams. This Deluxe Edition of Sybex’s Best Selling A+ Study Guide provides:
Full coverage of every exam objective
Practical information on network hardware
Hundreds of challenging practice questions, in the book and on the CD
Leading-edge exam preparation software, including a test engine and electronic flashcards

Authoritative coverage of all exam objectives, including:
Core Hardware
Installation, configuration, and upgrading
Diagnosing and troubleshooting
Preventive maintenance
Motherboards, processors, and memory
Basic networking

Operating System Technologies
OS fundamentals
Installation, configuration, and upgrading
Diagnosing and troubleshooting

On the CD
Test your knowledge with advanced testing software. Includes all chapter review questions with hundreds of practice exam questions. Includes six bonus exams.

Reinforce your understanding with flashcards that can run off your PC, Pocket PC, or Palm handheld.

Gain crucial insights into PC maintenance and repair with 20 instructional videos of key hands-on tasks.

Also on the CD, you’ll find the entire book in searchable and printable PDF. Study anywhere, anytime, and approach the exam with confidence.

About the Author
David Groth, A+, Network+, Security+, MCSE, CNI, is a full-time author and consultant. He is the author of the Sybex's best-selling Network+ Study Guide as well as i-Net+ Study Guide and Cabling: The Complete Guide to Network Wiring.

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Product Details

  • ISBN-13: 9780782142440
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 9/2/2003
  • Series: Certification Series
  • Edition description: Deluxe, 2nd Edition
  • Edition number: 2
  • Pages: 1008
  • Product dimensions: 7.64 (w) x 9.36 (h) x 2.46 (d)

Meet the Author

David Groth is President and Chief Geek of Practical Training Solutions, a global franchise system of training centers, and the author of Network+ Study Guide, i-Net+ Study Guide, and other certification titles from Sybex. He holds many technical certifications, including Network+, A+, MCP, and CNI.

Dan Newland is an independent consultant and trainer. He holds MCSE, MCT, CNA, Server+, and A+ certifications and has worked on a number of titles for Sybex, most recently MCSE 2000 Jumpstart: Computer and Network Basics.

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Read an Excerpt

Chapter 15: Application Installation and Configuration

Buying a computer back in the 1980s was sort of like buying a DVD player when they came out a couple of years ago. It was so amazing that you just had to have one, but then once you had it, you rapidly discovered the fact that you had no movies to play on it (or at least very few). When I plunked down my hard-earned dollars for a Commodore 64 or an IBM PC, about all I got along with it was a manual. Because of this, one of the most under-appreciated elements of Windows is that the system comes prepackaged with a number of useful—and entertaining—applications. From the Address Book to WordPad, you can find all sorts of good stuff already installed when you first start using a Windows 9x or 2000 machine.
For complete coverage of objective 2.4, please also see Chapters 13, 14, and 16.

In most cases, though, users aren't satisfied to only use the tools that are provided with Windows. Either a particular tool they need isn't included (for example, Microsoft didn't put a spreadsheet application into Windows), or they need a more sophisticated version of a particular application—Wordpad and Word 2000 are both word processors, but that's about where the similarity ends. This demand has led to a booming software industry, and there are literally thousands of applications available that users can install and use with Windows. Because of this, installing and maintaining programs on user's com-puters is a big part of a technician's job. In order to prepare you for this task, we will discuss the following topics in this chapter:

  • Comparing Windows 9x to Windows 2000 for application support and install methods
  • Common application types
  • Installing an application with a simple setup routine
  • Installing a more complex program using the new Windows Installer
  • Repairing and modifying installed applications
  • Uninstalling applications
  • Dealing with the issue of old DOS applications

Application Basics

I n general, any computer program that is not essential to the operation of the operating system can be thought of as an application. Applications are pro-gram code designed with a particular purpose in mind, and generally fall into one of a few broad categories:
Utilities These are programs which accomplish certain tasks. The Backup or Task Scheduler programs are good examples of utilities that come with Windows. Other common utilities include WinZip (for compressing and uncompressing files) or McAfee's VirusScan software, which helps protect a computer from malicious attack.

Productivity tools These are applications that help users get their work done. Simple productivity tools such as WordPad and the Calculator are included with Windows; we will also be looking at Microsoft Office (the mother of all productivity tools) later in this chapter. Other common appli-cations that fit into this category are the Lotus SmartSuite (which has word processing and spreadsheet components, among others) and Intuit's Quicken for managing finances.

Entertainment Well, here we have it. As noted, there are thousands of pro-grams available for Windows, and probably 90 percent of them are games or multimedia tools. This category of application provides special challenges and can often be among the most vexing to install and configure. Fortunately, these are also the applications that are the least likely to be brought to a technician to work on, because most service work is done for corporate accounts—and cor-porations are unlikely to pay you to figure out why Age of Kings won't install properly! Unfortunately, this doesn't mean you are out of the woods, since once you become a “computer geek,” every friend and relative will soon be asking you why their new game doesn't work.

Comparing Windows 9x to Windows 2000 for Application Support and Install Methods

When you start looking at installing applications on a Windows machine, the first thing to note is that the installation is generally pretty similar regardless of whether the program is installed on Windows 9x or Windows 2000. Even so, there are a number of differences in applications, and as such you should take these into account. Here are a few key things to look for.
Application Architecture
One of the first things you will want to look for when getting ready to install a new application is what type of operating systems are supported by the product. Not all programs install on all operating systems, and the following sections detail the key questions you will want to ask.
Is It a DOS or a Windows Application?
In order to make it easier for third-party vendors to write applications for Windows, Microsoft provides APIs (application programming interfaces) for Windows 3.x, 9x, and 2000. These APIs allow programmers to write applications more easily because Windows itself provides much of the functionality. For instance, when a programmer wants to write a routine that prints out a result, they can simply call printing APIs, instead of writing out the entire print process. This does two things. First, it makes programming more simple and second, it standardizes the way that certain tasks are performed. Almost all print or file save screens in Windows, for example, look about the same because all of them use a standardized API set.

If a program is written for Windows, it should run on either 9x or 2000. We will see in the next section that it may not run optimally, but generally, it will work. If the application was written for DOS, though, it could be a different story. Windows 9x provides an environment that allows you to use older DOS applications, but Windows 2000 does not. Most non-Windows applications will fail if you attempt to run them on Windows 2000! We will deal with how Windows 9x runs DOS applications later in the chapter.

There are, of course, applications written for many operating systems other than Windows and DOS. Most of them will not run on either Windows 9x or Windows 2000. Macintosh applications, Linux applications, and C/PM applications, for instance, will all error if you try to use them on a Windows machine.
Is It a 32-Bit or 16-Bit Windows Application?
Windows-based applications that are written for older versions of Windows are referred to as 16-bit applications or Windows 3.x applications. Newer applications written specifically for Windows 9x or Windows 2000 are designed for use on more modern hardware and take advantage of the fact that Windows 9x and 2000 are 32-bit operating systems. Although both 16-bit and 32-bit Windows applications will generally run on either of the 32-bit Windows platforms, 32-bit applications are faster and more stable and should be used whenever possible.
Does the Application Use Any Non-Standard Windows APIs?
As I just mentioned, most 16-bit and 32-bit Windows applications will run on either Windows 98 or Windows 2000. Unfortunately, though, this is a guideline, not a rule. Because of the fact that there are Windows APIs which are supported by Windows 9x but not by Windows 2000, and vice versa, you will occasionally find that a 32-bit Windows application will work only on the 9x or the 2000 platform.

Microsoft has developed a standard for easily identifying whether an appli-cation is compatible with a particular version of Windows. Most software writ-ten for Windows now comes with a graphic that declares which systems it is verified to run on.

Because they are very similar architecturally, applications written for Windows 95 will work with Windows 98, and those written for Windows NT will work with Win-dows 2000. Those written for the newer systems, however, are not always back-ward compatible.

Other Considerations

Aside from architecture, there are a couple of other things you should be aware of when installing applications.

Beta Code

Pioneered by Netscape, which was one of the first companies to use the Internet as its primary software distribution channel, the popularity of beta applications has added an entire new chapter to the book of technician headaches. When an application is in development, its alpha phase is the time during which the application is being created and tested in-house. Once the application is thought to be ready, a number of companies have taken to releasing a presales version of the application on the Internet as a way of testing consumer response. Later versions of the beta product are generally released as well, and eventually a “release version” of the software is completed. Because beta software is generally released on an as-is basis, you should avoid using this on production systems. Most beta software is not eligible for technical support and is generally less stable than the later release version of the software.

Licensing Issues

As the great Napster controversy of 2000 has shown, the Internet is a place where many of the rules that govern property rights have gone out the window. In your role as a technician, though, you are a part of the computer industry, and protecting the copyrights and intellectual property of software developers is part of that job. As such, you will need to familiarize yourself with licensing issues and make certain that you don't end up installing programs for which you don't have a license....
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Table of Contents

Assessment Test

Part I: A+ Hardware Service Technician Exam
Chapter 1: PC Architecture
Chapter 2: Motherboards, CPUs, and RAM
Chapter 3; Disk Drive Storage
Chapter 4: Printers
Chapter 5: Networking Fundamentals
Chapter 6: Building a PC
Chapter 7: Portable Systems
Chapter 8: Upgrading PC Components
Chapter 9: Optimizing PC Performance, Preventative Maintenance, and Safety
Chapter 10: Hardware Troubleshooting

Part II: Operating Systems Technologies Exam
Chapter 11: Introduction to Operating Systems
Chapter 12: Using the Microsoft Operating System GUI
Chapter 13: Major OS Architectures
Chapter 14: Installing and Upgrading Your OS
Chapter 15: Hardware Installation
Chapter 16: Windows Networking
Chapter 17: Windows Optimization
Chapter 18: Windows Diagnostics and Troubleshooting



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  • Anonymous

    Posted July 4, 2002

    A+ Incomplete Study Guide

    I recommend you don't buy this book. Its a whopping 848 pages, where there are other books that do a better job of covering the material for the actual test in less space. The book is filled with factual and grammatical errors. Sometimes a statistic such as hard drive transfer speed will be printed as two different things at different pages in the book. This makes reading the book tiring and confusing, as time is spent trying to comprehend what the author is saying. The book is also outdated. It discusses punch cards, daisy wheel printers, and even DOS and Windows 3.1, but it doesn't have the latest material that you need to pass the exam. If you want a better guide to pass the A+ exams, I suggest you get A+ Adaptive Exams by Chris Crayton. This book is just a waste of money.

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