A Manager's Guide To Improving Workplace Performance

Overview

Winner of the International Society for Performance Improvement (ISPI) Award of Excellence for 2008

Selected for the 2008 ISPI Award of Excellence for Outstanding Communication

Foreword by Marshall Goldsmith

While many supervisors know how to identify flaws in their employees' performance, only the best managers truly know what it takes to fix the problem. A Manager's Guide to Improving Workplace Performanc e ...

See more details below
Paperback
$18.85
BN.com price
(Save 5%)$19.95 List Price
Other sellers (Paperback)
  • All (24) from $1.99   
  • New (10) from $2.95   
  • Used (14) from $1.99   
Sending request ...

Overview

Winner of the International Society for Performance Improvement (ISPI) Award of Excellence for 2008

Selected for the 2008 ISPI Award of Excellence for Outstanding Communication

Foreword by Marshall Goldsmith

While many supervisors know how to identify flaws in their employees' performance, only the best managers truly know what it takes to fix the problem. A Manager's Guide to Improving Workplace Performanc e offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change. Employee performance expert Roger Chevalier has helped thousands of managers and human resources professionals to bring out the best in their workers. Using case studies and real-life examples, he shows supervisors how to take their employees from good to great by:

* using tools like the Performance Coaching Process, Performance Counseling Guide, and Performance Analysis Worksheets

* tailoring the amount of direction and support to an employee's specific abilities and motivations

* applying the Situational Leadership model to teams and individual employees.

Practical and authoritative, this book offers a positive, yet realistic solution for one of the greatest workplace challenges facing managers.

Read More Show Less

Editorial Reviews

From the Publisher

"...this book could easily serve as a textbook for company courses designed to provide managers with better employee management skills." -- BPTrends

“With this book, Chevalier deftly bridges the gap between the practice (and jargon) of human performance technology (HPT) and the day–to-day work of line managers.” Performance Improvement

Read More Show Less

Product Details

  • ISBN-13: 9780814474181
  • Publisher: AMACOM
  • Publication date: 7/30/2010
  • Pages: 226
  • Sales rank: 814,936
  • Product dimensions: 7.50 (w) x 9.25 (h) x 0.48 (d)

Meet the Author

Roger Chevalier (Rohnert Park, CA) has nearly 30 years of experience as an expert in employee performance and training. He was the Director of Certification for the International Society for Performance Improvement (ISPI) until 2006.

Read More Show Less

Table of Contents

Contents

Foreword by Marshall Goldsmith vii

Acknowledgments ix

Introduction 1

SECTION 1: DEVELOPING THE TEAM 5

Chapter 1: The Manager as Coach 7

Chapter 2: The Manager as Leader 23

Chapter 3: The Manager as Counselor 39

Chapter 4: Motivating Your Players 53

Chapter 5: Developing Teamwork 73

SECTION 2: IDENTIFYING AND REMOVING BARRIERS TO PERFORMANCE 87

Chapter 6: Defining the Performance Gap 89

Chapter 7: Identifying the Causes of Performance Problems 101

Chapter 8: A Performance-Assessment Case Study 117

Chapter 9: Selecting the Best Solutions 131

Chapter 10: Managing Change 143

Chapter 11: Evaluating the Results of Performance-Improvement

Initiatives 155

Chapter 12: The Manager as Change Agent: A Case Study 169

SECTION 3: SYNERGY 181

Chapter 13: Using All the Tools 183

Resources and Additional Reading 201

Index 205

About the Author 211

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)