A Practical Approach to Performance Interventions and Analysis: 50 Models for Building a High-Performance Culture [NOOK Book]

Overview

Imagine your best possible organization: a place where people strive for continuous improvement, communicate clearly and honestly, freely share information, respect their colleagues and leaders, make a difference -- and achieve truly extraordinary levels of performance, even in tough times. Using this book’s powerful Work/Life Approach, you can build that organization. World-renowned performance consultants Dr. Gene Fusch and Richard Gillespie offer a step-by-step blueprint for developing a true performance ...
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A Practical Approach to Performance Interventions and Analysis: 50 Models for Building a High-Performance Culture

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Overview

Imagine your best possible organization: a place where people strive for continuous improvement, communicate clearly and honestly, freely share information, respect their colleagues and leaders, make a difference -- and achieve truly extraordinary levels of performance, even in tough times. Using this book’s powerful Work/Life Approach, you can build that organization. World-renowned performance consultants Dr. Gene Fusch and Richard Gillespie offer a step-by-step blueprint for developing a true performance culture, where people bring a relentless focus and selfless collaboration to bear on the organization’s most fundamental goals. A Practical Approach to Performance Interventions and Analysis walks through every step of the process: analyzing business problems, identifying performance gaps, selecting the best interventions, measuring results, and more. You’ll learn how to integrate your organization’s goals with the beliefs and needs of your people; foster unity without conformity, and diversity without division; how to overcome the fear and distrust that makes organizations dysfunctional; and how to build an organization where everyone really takes ownership of their “fraction of the action.” Along the way, they present 50 dynamic models that tightly connect theory to real-world business practice, are ROI-driven, are fully measurable, and can be utilized by all leaders and practitioners in HR, organizational development, and training. With their guidance, you can choose and execute the performance initiatives that deliver the greatest positive impact on culture, business metrics, and the lives of all your people.
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Product Details

  • ISBN-13: 9780133040579
  • Publisher: Pearson Education
  • Publication date: 6/1/2012
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 224
  • File size: 10 MB

Meet the Author

Dr. Gene E. Fusch is a faculty member at Walden University and Northcentral University in the doctoral program in business administration. A Certified Performance Technologist, he works with organizations to help them improve performance and realize their desired end results. His clients have included Alcoa-Intalco Works, ARCO, AT&T Cable Systems, Boeing, BP, Georgia Pacific, the Washington State Department of Transportation, US West, and Yahoo!. His career has spanned both education and business, from organizational leadership to advanced technologies and aerospace.


Richard C. Gillespie is President of Work/Life Systems International and Chief Operations Officer for Salty’s Waterfront Seafood Restaurants. A renowned organizational leadership and management consultant, he spent many years at IBM in roles ranging from quality engineer to corporate internal consultant. He participated in the original initiative that established IBM’s corporate organizational development function.

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Table of Contents

Preface xiv

Chapter 1 Creating a Living Endowment for Ensuring Performance 1

Organizational Performance 4

Performance Analysis 6

Gap/Cause Analysis 11

Intervention Strategy 15

Design an Evaluation Plan to Measure End Results and Your Return on Investment 20

Design, Develop, and Deploy the Intervention 24

Measure End Results and Calculate Return on Investment 25

Conduct a Performance Analysis 25

Summary 26

Chapter 2 Starting with the Desired End Results 29

Principles of the Work/Life Approach 31

Organizational Bill of Rights 32

Understanding and Clarifying What People Were Hired to Do 33

Understanding and Clarifying the Expected End Results of People’s Work 34

Understanding and Clarifying How the Expected Results Are Measured 34

Understanding and Clarifying the Needed Knowledge, Experience, and Skills to Perform Well on the Job 35

Understanding and Clarifying the Resources Needed: Financial, Physical, and Time 37

Understanding and Clarifying to Provide and Receive Regular Feedback 37

Understanding and Clarifying What Is Required to Be Paid for Performance 41

The Celestial Approach to Managing 43

Communication and the Flow of Work 44

Additional Thoughts to Help You Realize Your Desired End Results 45

Batting Averages 46

Tell and Persuade 46

Focus on the Work 50

Summary 50

Chapter 3 Focusing on the Work 53

Organizational Mission 53

Vision 54

Acquiring Wealth 56

Stakeholders 56

Values 57

Growth 59

Social Responsibility 59

Longevity 60

Our People 60

Mission Statement 61

Focus on the Work 61

Summary 65

Chapter 4 Increasing the Flow of Useful Information 67

Sharing Ideas 67

Useful Information 69

Levels of Information 71

Shelf Life of Useful Information 72

Communicating Useful Information 73

Respectful Communication 75

Summary 76

Chapter 5 Getting Others to Own Their “Fraction of the Action” 77

Sapiential Authority 77

Understanding, Acceptance, and Support (UAS) 83

Understanding 83

Acceptance 86

Support 86

Arc of Distortion 88

Summary 90

Chapter 6 Valuing Behavior: Increasing Trust and the Bottom Line 93

Valuing Behavior 96

Stress Reduction 100

Validations 102

The Whole Person Model 105

Summary 106

Chapter 7 Owning the Present Condition Helps Define the Future Condition 109

Managing System Overview 110

Strategic Arena 110

Planning 111

Organizing 112

Directing 112

Leading 113

Controlling 113

Iterative 114

Operational Arena 114

Quality Management 115

Mosaic 118

Summary 121

Chapter 8 Fifty Years of Problem Solving: A Magnificent Obsession 123

Prioritizing and Time Management 124

The Basics of Solving Problems and Making Decisions 129

Problem Solving: Analyzing the Situation, Expectations, and Actions 131

Decision Making 133

Summary 135

Chapter 9 Why Play the Blame Game? 137

Self Assessment and Analyzing the Situation 138

Summary 144

Chapter 10 Fostering Change to Enhance End Results 147

Change Management 148

Resistance to Change 150

Memories 153

Habits 154

Labeling 156

Beliefs 157

Vision 157

Summary 160

Appendix A Measuring End Results: The Return-on-Investment Plan 163

Step 1: Collect, Evaluate, and Isolate Data on the Effects of the Intervention 167

Participants’ Post-Initiative Questionnaires 171

Step 2: Convert the Effects of Performance Intervention into a Monetary Value 175

Direct Observation 175

Interviews with Participants, Coworkers, and Supervisors 176

Interviews with Participants’ Customers, Vendors, and Supply Chain as Appropriate 177

Focus Groups Can Add to the Synergy of a Group’s Output 177

Measuring a Change in Production 177

Reduction in Customer Complaints, Customer Callbacks, and so on as Applicable 178

Reduction in the Amount of Time Needed to Perform a Task 179

Reduction in Scrap/Waste 179

Step 3: Calculate the Total Cost of a Performance Intervention 180

Step 4: Calculate the Net Benefit of a Performance Intervention 184

Step 5: Calculate the ROI 184

Summary 185

Appendix B The Authors and Their Perspectives 187

About the Authors 188

Gene E. Fusch, PhD 188

Richard C. Gillespie 189

References 191

Index 195

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Customer Reviews

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Sort by: Showing all of 3 Customer Reviews
  • Posted June 22, 2012

    A most practical business textbook.

    This wonderful book by Dr. Fusch and Mr. Gillespie shows that it is not difficult to engineer a business environment based on both productivity and respect. Putting down in print what Mr. Gillespie has practiced working for IBM and other notable companies, this textbook reads less like a manual and more like a diary on how these 50 models of performance interventions can help businesses to become more productive - with the end-product and with employee-employee relationships, etc. This will no doubt become Recommended Reading for many college business courses around the country and around the world, if not one of the required textbooks. Business instructors owe themselves a look-see to see how this book will enhance their teaching on these interventions and analysis. High recommended!

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  • Posted June 14, 2012

    This book is equivalent to a master's class in business manageme

    This book is equivalent to a master's class in business management. The authors make the claim that training is not always the best answer to better organizational performance. Then they prove it! Using a systematic approach, they discuss performance gaps, end results (note: do not use the word `goals' with these two!), valuing behavior, UAS (Understanding, Acceptance, Support), ROI as it relates to measuring the end result, and much other useful information. This book, along with a bit of study and contemplation, will make any business manager better. Outstanding.

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    Posted May 23, 2012

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