Gain the skills and knowledge needed to successfully prepare for the three new A+ advanced certification exams from CompTIA: A+ 220-602 (IT Technician Exam), A+ 220-603 (Remote Support Technician Exam), and A+ 220-604 (Depot Technician Exam). A+ Troubleshooting Scenarios presents typical scenarios that confront PC repair professionals. Complete the labs in this book to troubleshoot and solve these advanced computer problems. When you're finished, you'll have the skills to succeed on the job, and the knowledge to successfully complete any of the A+ advanced certification exams.
Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.