Accessible Technology in Today's Business

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Empower your workforce with technology that's accessible to all! Retain your best employees. Recruit the most talented minds. Attract new customers. With ACCESSIBLE TECHNOLOGY IN TODAY'S BUSINESS, you can empower workers of all abilities and ages. Discover how to meet the unique needs and preferences of employees with disabilities by teaming assistive technology products with Microsoftr software. And explore accessibility solutions in action-on the job-through illuminating case studies. Packed with practical ...

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Overview

Empower your workforce with technology that's accessible to all! Retain your best employees. Recruit the most talented minds. Attract new customers. With ACCESSIBLE TECHNOLOGY IN TODAY'S BUSINESS, you can empower workers of all abilities and ages. Discover how to meet the unique needs and preferences of employees with disabilities by teaming assistive technology products with Microsoftr software. And explore accessibility solutions in action-on the job-through illuminating case studies. Packed with practical tools and best practices, this timely book can help you enhance the way everyone in your organization communicates, collaborates, and contributes! Learn from the real-world experiences of major companies to choose the right solutions for your organization Develop an accessible technology plan-including strategy, needs analysis, purchasing criteria, training, and rollout Know your options-choosing technology solutions that accommodate the widest range of permanent, temporary, and age-related impairments Get hundreds of additional pages of accessibility and technology planning resources-plus complete eBook-on CD-ROM Make technology a powerful tool for everyone in your workplace!

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Editorial Reviews

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The Barnes & Noble Review
Few investments offer greater potential ROI than accessible and assistive technologies. Offering technologies that support individuals with disabilities can cut workmen’s compensation costs, reduce employee turnover, and give companies access to many more qualified individuals. But few decision makers are familiar with these technologies, and fewer still know how to integrate them into the organization. This concise book, rich with case studies, offers all the guidance you’ll need.

The authors start with the business case, presenting research on the value delivered by disabled employees and the soaring risk of disability your workforce will face as it ages. Next, they review a broad array of technologies, software tools, and Windows features that address vision, hearing, mobility, language, and other impairments.

The heart of the book is a series of case studies drawn from leading-edge implementers in health care, finance, retail, manufacturing, and government. They’re using technologies ranging from simple keyboard shortcuts and macros to voice recognition software, amplified headsets, screen review utilities, terminal emulation, and Internet Relay Chat. Many of these tools are inexpensive, or even free -- and the book is full of resources and web links. Speaking of the Web, the authors also touch on web accessibility -- though we’d have welcomed a separate chapter on that crucial issue.

Ultimately, succeeding with accessible technology is first and foremost about attitude and process. That’s why each set of case studies in this book concludes with lessons learned. Learn these lessons, and you’re halfway there. (Bill Camarda)

Bill Camarda is a consultant, writer, and web/multimedia content developer. His 15 books include Special Edition Using Word 2000 and Upgrading & Fixing Networks For Dummies®, Second Edition.

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Product Details

  • ISBN-13: 9780735615014
  • Publisher: Microsoft Press
  • Publication date: 4/1/2002
  • Series: CPG Series
  • Edition description: BK&CD-ROM
  • Pages: 224
  • Product dimensions: 6.38 (w) x 9.22 (h) x 0.81 (d)

Table of Contents

Foreword
Preface
Introduction
Pt. I The Value of Accessible Technology 1
1 The Business Value of Integrating Accessible Technology into Your Organization 3
2 Understanding Accessible Technology and Disabilities 25
Pt. II Business Case Studies 53
3 Accessible Technology in the Healthcare Industry 55
4 Accessible Technology in the Financial Industry 75
5 Accessible Technology in Government 93
6 Accessible Technology in the Retail Industry 119
7 Accessible Technology in the Manufacturing Industry 143
Pt. III Accessible Technology and Your Business 169
8 Developing an Accessible Technology Plan 171
9 The Future of Accessible Technology 197
Glossary 215
Bibliography 223
Index 226
About the Authors 236
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Customer Reviews

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  • Anonymous

    Posted July 24, 2002

    Practical Information... Great book on Accessible Technology.

    Hiring core-competent professionals is a key to business success. Recruiting, interviewing and hiring employees is both time-consuming and difficult. Once hired the task of training and familiarizing new-hires with company policies and practices begins. Ten years ago I found myself in a position to hire a core-competent programmer-analyst. He just happened to be a person with a disability. I had never hired a person with a disability before. My new-hire needed to access the same development tools as his other work associates. I knew little about Accessible Technology (AT). I knew nothing about integrating AT into our work environment. There was no, formal, AT plan to refer to. There were no instruction books, or documented case studies, referring to AT. I thrilled to learn there is a book on the subject. Moulton, et. Al., opens their book by presenting the business benefits of integrating AT into work environments. I found this approach refreshing. All too often citations of the law are used to gain attention to the opportunities to accommodating people with disabilities into the workplace. The opening chapters of the book discuss several business benefits I never considered. They are the positive impacts, accommodating employees with disabilities, can have on the way your customers perceive your company and the value of retaining employees who become temporarily disabled or develop disabilities because of aging. Opening chapters of the book include 'Did You Know' and 'Myth vs. Fact' sidebars. Did you know that, in the United States, a company can receive tax benefits for hiring and accommodating people with disabilities? The authors do a good job defining the term Accessible Technology and helping the reader understand different types and frequencies of various disabilities. The part of the book I liked most were the case studies. Nothing generic here. The names of company's, managers and employees, all of whom found success in embracing the use of AT, are cited in the book. The book presents its case studies by industry sector. These included healthcare, financial, government, retail and manufacturing. The manufacturing sector case study proved especially useful to me. It describes the experience of accommodating the needs of a professional with an 80% hearing loss. Shortly after reading this example I accommodated a new employee, in our Business Operations Center, who just happened to have the same degree of hearing loss. The old saying, 'If you don't know where you are going any road will get you there' has no place for companies following the books five steps of developing an Accessible Technology plan. The detail provided here will enable anyone interested in developing an AT plan to be successful in their efforts. In support of achieving each of the five-step planning process the book provides much detail. The five steps are: 1. Define Strategy; 2. Identify Requirements; 3. Design, Develop, Purchase; 4. Implement and Train; and, 5. Maintain and Continue Learning. Unlike many other books on the market 'Accessible Technology in Today's Business: Case Studies for Success' contains a useful CD.... And it's not an enticement for Internet connectivity! The CD contains information about the accessibility of Microsoft products and step-by-step tutorials for accessibility options in Microsoft products. The CD also contains information about assistive technology compatible with Microsoft products. In addition resource guides organized by disability and articles about people with disabilities who successfully use computers are presented. I have read many book on accessibility. I recommend this book to potential readers.

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