Accountability in Human Resource Management

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Overview

Techniques for evaluating the human resource function, and measuring its bottom-line contribution.
This guide develops a results-based approach to human resources that keeps an eye on the bottom line. Based on actual experiences, accepted practices, and a strong 10-year research base, it clearly shows you how to:
Uncover and monitor the costs of human resource (HR) programs
Develop programs emphasizing accountability
Design data-collection instruments for evaluation
Measure the contribution of human resources
Calculate the return on investment
Elevate management's commitment to HR programs

Phillips' nine-step, results-based human resource model helps you analyze, create, and execute successful HR programs. In addition, you'll find a Human Resources Effectiveness Index you can use to measure the overall effectiveness of HR performance. A benchmarking chapter assists you in comparing your success against other organizations. HR professionals, top- and middle-level managers, and students of human resources management will find this book an invaluable resource in which each technique and idea has been tested and proven in actual practice.


'Accountability in Human Resource Management' develops a results-based approach to human resources that keeps an eye on the bottom line. Based on actual experiences, accepted practices, and a strong 10-year research base, it clearly shows you how to:
*Uncover and monitor the costs of human resource (HR) programs
*Develop programs emphasizing accountability
*Design data-collection instruments for evaluation
*Measure the contribution of human resources
*Calculate the return on investment
*Elevate management's commitment to HR programs

Phillips' nine-step, results-based human resource model helps you analyze, create, and execute successful HR programs. In addition, you'll find a Human Resources Effectiveness Index you can use to measure the overall effectiveness of HR performance. A benchmarking chapter assists you in comparing your success against other organizations. HR professionals, top- and middle-level managers, and students of human resources management will find this book an invaluable resource in which each technique and idea has been tested and proven in actual practice.

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Editorial Reviews

Booknews
Presents a nine-step, results-based human resource (HR) model for creating, analyzing, and executing successful HR, and offers a human resources effectiveness index to use to measure HR performance. Shows how to uncover and monitor the costs of HR programs, how to design data collection instruments, and how to calculate the return on investment, using an actual safety incentive program as an example. For HR professionals, managers, and students of HR management. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780884153962
  • Publisher: Taylor & Francis
  • Publication date: 3/6/2012
  • Series: Improving Human Performance Series
  • Pages: 342
  • Product dimensions: 0.94 (w) x 6.00 (h) x 9.00 (d)

Meet the Author

Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI Methodology®, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles.

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Table of Contents

Part One:General Framework for Evaluation. The Need for a Results-Based Approach. Measuring the HR Contribution: A Survey of Approaches. Part Two:Developing a Results-Based Approach. Developing a Results-Based Approach and a New Model. Management Influence on HR Results. Part Three:Measuring the Contribution of Human Resources. Data Collection Techniques. Evaluation Design and Implementation. Measuring the Total Human Resources Effort. Measuring Specific Human Resources Functions. Using Benchmarking to Measure HR Effectiveness. Part Four— Data Analysis and Presentation. Human Resources Costs. Data Analysis and Interpretation. Communication of HR Program Results. Appendixes: How Results-Based Are Your Human Resources Programs? CEO: Check Your Commitment to the Human Resources Function. Feedback Questionnaire for HR Program. Performance Improvement Plan. Index.

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