This book will teach you the techniques to manage employees for maximum results - either individually or as a team.
Chapter 1: The Case for Accountability Getting Work Done Through Workload Case Study: Sharing the Workload Evaluate Your Skills Gathering Feedback Chapter 2: The Manager/ Employee Relationship Establishing Positive Expectations Creating Rapport Using the Pacing Technique Improving Listening Skills Diffusing Emotion Through Active Listening Lessening Employee Dependency Developing Relationship Contracts Chapter 3: Leadership & Management Skills Defining Leadership Setting Goals to Communicate Your Vision Involving Employees to Create Buy-In Determining the Action Steps Empowering Employees Through Delegation Recovering and Learning from Mistakes Chapter 4: Communication Tools That Build Accountability Matching Personality Type Communicating Win-Win Messages Giving Strokes to Get Results Confronting Unacceptable Behavior Performing a Relationship Audit Chapter 5: Follow-up Ideas for Skill Development Maintain Your Momentum Establish an Action Plan Reward Yourself Continue to Work at It
Overview
This book will teach you the techniques to manage employees for maximum results - either individually or as a team.