Achieve Lasting Process Improvement

Achieve Lasting Process Improvement

by Bennet Lientz, Kathryn Rea
     
 

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ISBN-10: 0124499848

ISBN-13: 9780124499843

Pub. Date: 03/21/2012

Publisher: Taylor & Francis

Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective

Overview

Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods. The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement.

Product Details

ISBN-13:
9780124499843
Publisher:
Taylor & Francis
Publication date:
03/21/2012
Pages:
304
Product dimensions:
0.81(w) x 6.00(h) x 9.00(d)

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