Achieve Lasting Process Improvement

Hardcover (Print)
Buy New
Buy New from BN.com
$70.56
Used and New from Other Sellers
Used and New from Other Sellers
from $27.98
Usually ships in 1-2 business days
(Save 68%)
Other sellers (Hardcover)
  • All (6) from $27.98   
  • New (3) from $57.75   
  • Used (3) from $27.98   

Overview

Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods.

The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement.

Audience: Professionals in organizations of all sizes involved in complex projects; personnel in information systems; business staff and managers involved in strategy and planning to improve and implement business processes; information systems managers; business managers; project leaders; systems and business analysts; process engineers; human resources and personnel.

Read More Show Less

Product Details

  • ISBN-13: 9780124499843
  • Publisher: Taylor & Francis
  • Publication date: 3/21/2012
  • Pages: 281
  • Product dimensions: 0.81 (w) x 6.00 (h) x 9.00 (d)

Meet the Author

Bennet Lientz has taught and consulted on project management for the past 28 years to more than 5000 people. He developed the concept of the management critical path, acted as project manager of the Internet, and turned around 10 failing projects. This Second Edition is Lientz’ seventh book; he has also written more than 25 articles in various areas of project management.

Kathryn P. Rea is president and founder of The Consulting Edge, Inc., which was established in 1984. The firm specializes in E-Business, process improvement, project management, and financial consulting. Rea has managed more than 65 major technology-related projects internationally. She has advised on and carried out projects in government, engergy, banking and finance, distribution, trading, retailing, transportation, mining, manufacturing, and utilities. She is the author of eight books and more than 20 articles in various areas of information systems and analysis.

Read More Show Less

Table of Contents

Preface
Pt. I Prepare for Process Improvement
Ch. 1 Introduction
Ch. 2 Understand Your Business
Ch. 3 Assess Technology and Industry Factors
Pt. II Define the New Business Processes
Ch. 4 Select the Right Processes
Ch. 5 Examine Your Current Business Processes
Ch. 6 Develop a Process Plan
Ch. 7 Define Your New Business Processes and Quick Wins
Pt. III Plan for Process Implementation
Ch. 8 Develop Your Improvement Implementation Strategy
Ch. 9 Develop Your Improvement Implementation Plan
Pt. IV Implement and Sustain Process Improvement
Ch. 10 Accomplish Quick Wins
Ch. 11 Implement Improved Processes
Ch. 12 Measure and Maintain Improvement Momentum
Pt. V Deal with Specific Issues
Ch. 13 Management Issues
Ch. 14 Business and Organizational Issues
Ch. 15 Work Issues
Ch. 16 Political and Cultural Issues
App. 1 The Magic Cross-Reference
App. 2 Improvement Tables
App. 3: References
App. 4: Web Sites
Index
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)