- Shopping Bag ( 0 items )
With the increasing importance of technology in a business world redefined by globalization, high-octane competition, and the shift from mass production to mass customization, it's more important than ever that your IT dollars are well spent in pursuit of efficiency, adaptability, and market mobility. Knowing which initiatives offer real business value can be the competitive advantage your business needs to thrive. Simply put, no matter what your business is, IT is your business.
Achieving Business Value from Technology offers proven techniques, methodologies, governance mechanisms, and best practice guidelines to guarantee your money is transforming your current IT setup from potential value to real value. The approach offered in this bookand developed by the experts in Gartner's Consulting and Measurement practiceshas been proven to help managers make the right IT decisions every time.
Author Tony Murphy outlines a systematic process managers can use to identify, track, and realize benefits and value from their IT investments. This methodology helps management bridge the traditional gap between the business and IT sides of the organization and incorporates IT value metrics into conventional management reporting systems.
Managers will learn to monitor opportunities, risks, and impediments at allstages of the investment cycle and rest assured that the money they invest in IT will bring long-lasting and measurable benefits to the organization.
The author also provides guidelines for undertaking post-implementation benefit audits and IT sourcing, as well as tips and techniques for optimizing asset management and minimizing ongoing total cost of ownership.
Author Biography: TONY MURPHY,PhD, is a Vice President in Consulting and a thought-leader in the field of IT investment appraisal and benefits realization at Gartner, Inc., the world's largest technology research organization. With nearly thirty years' experience as CIO, software developer, project manager, consultant, and university lecturer, Tony is a sought-after advisor to many of the world's leading corporations and public sector bodies. In addition, he has played an active role in the development of the Irish software industry and is a former vice president of the Irish Computer Society.
|Ch. 1||Industrial Age Thinking for Information Age Problems||1|
|Business Value from Information Technology (BVIT) - A Large and Growing Problem||2|
|Learning from Case Studies||3|
|What Do These Case Studies Have in Common?||11|
|Some Historical Perspective||12|
|Drawing Conclusions from These Changes||23|
|Revisiting the Case Studies||27|
|Industrial Age Thinking for Information Age Problems||30|
|The Limitations of Financial Metrics||30|
|The Value of Financial Techniques for IT Investment Appraisal||36|
|What Else Do We Need?||36|
|Ch. 2||The Five Pillars of Benefits Realization||39|
|Pillar 1: Strategic Alignment||42|
|Pillar 2: Business Process Impact||45|
|Pillar 3: Architecture||52|
|Pillar 4: Direct Payback||61|
|Pillar 5: Risk||66|
|Ch. 3||P2 - Process||77|
|Step 1: Setting the Ground Rules||81|
|Step 2: Defining IT Value Standards||90|
|Step 3: IT Value Analysis||95|
|Step 4: IT Value Project Management||113|
|Step 5: IT Value Achievement||118|
|Step 6: IT Value Management||127|
|Selecting Specific Products and Vendors||140|
|Ch. 4||P3 - People||151|
|Roles - A Foundation Stone of Effective Governance||153|
|The IT Council||155|
|The IT Investment Board||157|
|The Office of Architecture and Standards||159|
|The Project Office||163|
|App. A||Sample Value Standards||169|
|App. B||Sample Value Standards Scoring Metrics||177|
|App. C||Completed Weightings||183|
|App. D||From the Field - Investment Case Worked Example||185|
|App. E||Quantifying End-User Benefits||201|
|App. F||Gartner Recommended Approach to Risk Management||207|
|App. G||Analytical Hierarchy Process/Analysis||217|
|App. H||Probability Analysis (Monte Carlo Simulation)||227|
|App. I||Gartner Approach to Change Management: Strategic Planning Assumption||231|
|App. J||Financial Metrics||239|
Posted February 9, 2003
This title is perhaps the seminal work in the return on investment debate. While scholars argue from isolated perspectives of economics, accounting and strategic management, Tony Murphy provides a practical, but theoretically grounded approach for the business and IT executive to improve their organizaitons. Easy to read, yet researched and properly footnoted the title provides a poignant argument for comprehensive mangement of IT across the enterprise with key involvement of top management. This book not only provides the theory that should work, but offers examples and implementation steps to help the savvy business professional to move from theory to practiceWas this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted September 17, 2002
Tony Murphy's book takes the subjective, qualitative yet crucial aspects of an IT investment decision and makes them actionable. Achieving Business Value from Technology teaches a simple way to begin the arduous task of managing a portfolio of IT investments. This book is a must read for CIOs who need to justify IT spend and quantify business and IT initiatives or for anyone who wants to avoid the pain of another bad IT investment.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.