Achieving Business Value from Technology: A Practical Guide for Today's Executive / Edition 1

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"Clearly, IT investments have never before played such a critical part in business growth. The book addresses the weakness existing in most management systems involving the lack of a systematic process to realize the economic benefits of the IT investment and provides a clear A-Z methodology for business to bridge this gap. This book is clearly written for all levels and backgrounds in business management and is a must-do for those whose business involves IT, is considering IT, or would like to significantly tailor IT investments for their economic advantage."
—Professor Richard P. Wool, University of Delaware, President and CEO, Cara Plastics Inc.

"Tony Murphy addresses the difficult question of the value of IT investments head on. He translates an elegant theory into effective practice. The case studies in the book effectively reinforce his key messages."
—Dr. Dermot Moynihan, Senior Vice President, World Wide Chemical Development, GlaxoSmithKline

"This book is the answer to most CIOs' need for a well-structured, pragmatic, and easily implemented set of tools and practices designed to answer the universal problem of managing and measuring IT's contribution to the business. Tony Murphy's unique blend of practical experience, industry best practice, and excellent communication skills provides the reader with a valuable-and highly readable-guide on how best to achieve that elusive objective of reliably realizing the business benefits of IT investments."
—Michael Rice, oup Director of IT, Kerry Group plc

"At Oxfam we are one year into a three-year IT strategy based on the principles Tony Murphy lays out in this book, and there is a real, positive difference in how IT is perceived, and in its real strategic position within the organization. If you have ever wondered just how you can gain strategic alignment for your IT function, and then how to make the practical link to IT investment for the organization, Tony has provided a framework that joins them both."
—Simon Jennings, Head of Information Systems, Oxfam GB

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Product Details

  • ISBN-13: 9780471232308
  • Publisher: Wiley
  • Publication date: 10/8/2002
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 254
  • Product dimensions: 9.21 (w) x 6.14 (h) x 0.75 (d)

Meet the Author

TONY MURPHY,PhD, is a Vice President in Consulting and a thought-leader in the field of IT investment appraisal and benefits realization at Gartner, Inc., the world's largest technology research organization. With nearly thirty years' experience as CIO, software developer, project manager, consultant, and university lecturer, Tony is a sought-after advisor to many of the world's leading corporations and public sector bodies. In addition, he has played an active role in the development of the Irish software industry and is a former vice president of the Irish Computer Society.

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Table of Contents


Chapter 1: Industrial Age Thinking for Information Age Problems.

Business Value from Information Technology (BVIT)-A Large and Growing Problem.

Learning from Case Studies.

What Do These Case Studies Have in Common?

Some Historical Perspective.

Drawing Conclusions from These Changes.

Revisiting the Case Studies.

Industrial Age Thinking for Information Age Problems.

The Limitations of Financial Metrics.

The Value of Financial Techniques for IT Investment Appraisal.

What Else Do We Need?


Chapter 2: The Five Pillars of Benefits Realization.

Pillar 1: Strategic Alignment.

Pillar 2: Business Process Impact.

Pillar 3: Architecture.

Pillar 4: Direct Payback.

Pillar 5: Risk.


Chapter 3: P2-Process.

Step 1: Setting the Ground Rules.

Step 2: Defining IT Value Standards.

Step 3: IT Value Analysis.

Step 4: IT Value Project Management.

Step 5: IT Value Achievement.

Step 6: IT Value Management.

Selecting Specific Products and Vendors.


Sensitivity Analysis.

Investment Scope.


Chapter 4: P3-People.

Roles-A Foundation Stone of Effective Governance.

The IT Council.

The IT Investment Board.

The Office of Architecture and Standards.

The Project Office.

Summary and Next Steps.

Appendix A: Sample Value Standards.

Strategic Alignment.



Business Process Impact.


Appendix B: Sample Value Standards Scoring Metrics.

Business Process Impact.



Appendix C: Completed Weightings.

Appendix D: From the Field-Investment Case Worked Example.

Appendix E: Quantifying End-User Benefits.

Preliminary Information.

Opening the Meeting.

Resolution of Inconsistencies.

Quantifying the Benefits.

Refine Quantification.


Appendix F: Gartner Recommended Approach to Risk Management.

Collaborative Risk Management.

Risk Assessment Processes.

Predictability and Complexity of Risks.


Appendix G: Analytical Hierarchy Process/Analysis.

Appendix H: Probability Analysis (Monte Carlo Simulation).

Appendix I: Gartner Approach to Change Management: Strategic Planning Assumption.

The Need for Change Management.

The Human Response to Change.

Appendix J: Financial Metrics.

Net Present Value (NPV).

Internal Rate of Return (IRR).


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  • Anonymous

    Posted February 9, 2003

    Well Researched, Practical and Scholarly

    This title is perhaps the seminal work in the return on investment debate. While scholars argue from isolated perspectives of economics, accounting and strategic management, Tony Murphy provides a practical, but theoretically grounded approach for the business and IT executive to improve their organizaitons. Easy to read, yet researched and properly footnoted the title provides a poignant argument for comprehensive mangement of IT across the enterprise with key involvement of top management. This book not only provides the theory that should work, but offers examples and implementation steps to help the savvy business professional to move from theory to practice

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  • Anonymous

    Posted September 17, 2002

    Make Your IT Dollars Count!

    Tony Murphy's book takes the subjective, qualitative yet crucial aspects of an IT investment decision and makes them actionable. Achieving Business Value from Technology teaches a simple way to begin the arduous task of managing a portfolio of IT investments. This book is a must read for CIOs who need to justify IT spend and quantify business and IT initiatives or for anyone who wants to avoid the pain of another bad IT investment.

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