Action Plan for Outcomes Assessment in Your Library

Overview

With an emphasis on user satisfaction, this guide for research and college librarians describes data collection methods for measuring both learning and research outcomes. The text is based largely upon case studies of outcomes assessment programs. Coverage extends to the policies of major accrediting bodies for higher education, guidelines developed by the Association for Research and College Libraries, and the application of these assessment methods to public libraries. ...
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Overview

With an emphasis on user satisfaction, this guide for research and college librarians describes data collection methods for measuring both learning and research outcomes. The text is based largely upon case studies of outcomes assessment programs. Coverage extends to the policies of major accrediting bodies for higher education, guidelines developed by the Association for Research and College Libraries, and the application of these assessment methods to public libraries. Annotation c. Book News, Inc., Portland, OR
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Editorial Reviews

School Library Journal
Anyone planning to write grant proposals must understand outcome-assessment strategies. The authors feel that much of the literature on learning, research, and operational outcomes assessment is "outside the realm of library and information science." Data-collection methods, adaptable to local needs, are included. There are some splendid questions raised by the Western Association of Schools and Colleges accreditation standards. "How does the institution ensure that its members develop the critical information literacy skills needed to locate, evaluate, and responsibly use information? How does it utilize the special skills of information professionals to support teaching, learning, and information technology planning?" The chapter on "Service Quality and Satisfaction" begins with a quotation from Danuta A. Nitecki from the Journal of Academic Librarianship: "A measure of library quality based solely on collections has become obsolete." This reinforces a core value of the Information Power philosophy. Appendixes include criteria for accreditation from Southern Association of Colleges and Schools, Student Learning Outcomes, Information Literacy definitions, and other research components. Copyright 2002 Cahners Business Information.
Booknews
With an emphasis on user satisfaction, this guide for research and college librarians describes data collection methods for measuring both learning and research outcomes. The text is based largely upon case studies of outcomes assessment programs. Coverage extends to the policies of major accrediting bodies for higher education, guidelines developed by the Association for Research and College Libraries, and the application of these assessment methods to public libraries. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780838908136
  • Publisher: American Library Association
  • Publication date: 11/1/2001
  • Series: Service Quality Series
  • Edition description: New Edition
  • Pages: 224

Table of Contents

Figures
Preface
Acknowledgments
1 A New Day Is Here 1
2 Assessment Plans, Reports, and Guides in Institutions of Higher Education 18
3 Developing an Assessment Plan for Measuring Student Learning Outcomes 29
4 Information Literacy Assessment Efforts of Some Academic Libraries 43
5 Moving Public Libraries toward Outcomes Assessment 56
6 Outcomes as a Type of Assessment 64
7 The Research Process 80
8 Evidence Demonstrating the Achievement of Outcomes 101
9 Service Quality and Satisfaction 119
10 Making a Commitment to Accountability and Learning Outcomes Assessment 133
App. A Southern Association of Colleges and Schools, 1998 Criteria for Accreditation, Section V: Educational Support Services 141
App. B Mildred F. Sawyer Library Student Learning Outcomes Assessment Plan for Information Literacy 143
App. C Mildred F. Sawyer Library Faculty Support Outcomes Assessment Plan 147
App. D Information Litracy 149
App. E 1999-2000 Freshmen Pre/Posttest from the Daniel Library, The Citadel 151
App. F 2000-2001 Freshmen Pre/Posttest from the Daniel Library, The Citadel 153
App. G History 203, Student Research Survey from the Daniel Library, The Citadel 155
App. H Information Literacy Standards, Performance Indicators, and Outcomes 157
App. I Example of Research Components 161
App. J Enhancing Skills through Technology: A Project for Advanced Accounting Students 170
Some Recommended Resources 183
Index 189
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