Praise for Activity-Based Management for Financial Institutions
Driving Bottom-Line Results
"Brent's book astutely addresses the common struggles of ABC/M value realization. The issues are seldom the design, but the implementation of ABM and a well-planned organizational change management discipline to drive sustainable change and business benefit. Activity-Based Management for Financial Institutions is a must-read for practitioners trying to maximize the value of ABC/M—regardless of the industry."
—Allen Friedman, President, Americas, Celerant Consulting
"Activity-Based Management for Financial Institutions puts the emphasis of ABC/M where it belongs—on shareholder value. Brent's methods for driving change within organizations work. I have personally witnessed millions of dollars in benefits as a result of using the organizational change process detailed in this book. For those people seeking to really make a difference using ABC/M, read this book!"
—Jeffrey Kelly, CFO, RenaissanceRe Holdings Ltd., former vice chairman, National City Corporation
Evaluate your institution's processes and improve its decision-making and its bottom line— all through Activity-Based Management (ABM)
Turn to Activity-Based Management for Financial Institutions: Driving Bottom-Line Results for cutting-edge guidance about:
Designed to help you actually drive bottom-line results—rather than help you make the most technically sophisticated ABC model—Activity-Based Management for Financial Institutions: Driving Bottom-Line Results is filled with the templates, tools, and techniques that work to improve your odds of a successful ABC/M implementation.
Delivering valuable lessons for any financial institution thinking about ABM, about to start ABM, or even recovering from a failure with ABM, author and industry leader Brent Bahnub draws from his years of experience to show you what works . . . and what doesn't.
Foreword ix
Preface xv
About the Website xix
Acknowledgments xxi
Chapter 1 What Are ABC and ABM? 1
What Is ABC? 1
What Is ABM? 7
Chapter 2 Costing, Chargeback, and Pricing 13
Define Your Objectives 13
Costing: Absorption Choices 19
Costing: Driving Costs from Support Areas 24
Chargeback 27
Rates 34
Bank Branch Profitability 41
Pricing 44
Chapter 3 Implementing ABC 55
ABC Implementation Guiding Principles 55
Model Rules, Assumptions, and Design Documents 59
Driver Decisions 60
Attribute Decisions 62
Level of Detail Decisions 66
Tools 69
Activity and Driver Dictionaries 70
Putting It All Together: An ABC Example 72
Chapter 4 Implementing ABM 83
Structuring the Organization and Process for Success 83
Differences between ABM and ABC Staffing 100
Project Portfolio Management 101
Driving Results 107
Additional Considerations for Financial Services 113
Chapter 5 ABC/M in Shared Services 121
Starting ABC/M with Shared Services 121
Communication Barriers 122
Expected Dialog for Planning 124
Integrating the IT Model 129
Driving Value within Shared Services: IS Examples 137
Chapter 6 Managing Organizational Change 143
Importance of Organizational Change Management 143
Organizational Readiness and Overcoming Resistance 145
Your Role as Change Agent 153
Chapter 7 Avoiding the Pitfalls: Lessons Learned 161
ABC Lessons Learned 161
ABM Lessons Learned 171
Chapter 8 Beyond ABC/M 179
Portable Skills 179
Adjacent Careers 184
In Conclusion 189
Appendix ABC Model and Cost Object Reporting Rules and Assumptions 191
Modeling Rules and Assumptions 191
Cost Object Reporting Rules and Assumptions 193
Index 195
Anonymous
Posted March 13, 2010
Excellent book for anyone trying to make real change in their organization!! Provides great tools and techniques for moving from "that's good data" to actual bottom line improvements. The book is straight to the point and is applicable in many industries - not just Financial Services.
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Overview
Praise for Activity-Based Management for Financial Institutions
Driving Bottom-Line Results
"Brent's book astutely addresses the common struggles of ABC/M value realization. The issues are seldom the design, but the implementation of ABM and a well-planned organizational change management discipline to drive sustainable change and business benefit. Activity-Based Management for Financial Institutions is a ...