Administering Windows 2000 and Lab Manual Pkg / Edition 1

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This textbook, combined with the hands-on Lab Guide and the full-featured Instructor's Guide, is a powerful Windows 2000 administration course that provides you with first-line knowledge and skills.

This combination, along with the certification-specific test materials on the examGear CD-ROM that comes with this book, prepares you to challenge the Microsoft 70-210, Installing, Configuring and Administering Windows 2000 Professional and 70-215, Installing, Configuring and Administering Windows 2000 Server certification exams. This material will also give you a good head start on the 70-216 and 70-217 exams.

  • Each chapter begins with a list of learning objectives to be achieved within that chapter.
  • A list of new terminology to be learned is located at the beginning of each chapter.
  • Step-by-step hands-on instructions for accomplishing particular tasks have been included at appropriate points in the text.
  • Each chapter contains a mini troubleshooting section that deals specifically with problems and symptoms related to the topics covered.
  • Each chapter concludes with a summary that restates the objectives at the beginning of the chapter.
  • At the end of each chapter is a review section consisting of fifteen open-ended questions. There is also a ten-question multiple-choice chapter quiz.
  • Each chapter includes a key point review that permits a quick overview of the major chapter points.
  • Contains computer and software terms that are applicable to the Windows 2000 product line. The glossary also defines many acronyms as well as the terms they are based on.
  • Includes a hands-onLab Guide that provides 39 procedures to reinforce the theory material discussed in the textbook.
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Product Details

  • ISBN-13: 9780130310569
  • Publisher: Pearson
  • Publication date: 6/28/2001
  • Edition description: PACKAGE
  • Edition number: 1
  • Pages: 676
  • Product dimensions: 8.50 (w) x 10.98 (h) x 0.69 (d)

Table of Contents

(NOTE: Each chapter begins with Objectives, Key Terms, and Introduction and concludes with Summary, Key Points, Review Questions, Test Questions, and Associated Lab Procedure.)
1. Introduction to Windows 2000.

Networking Concepts. Microsoft Windows History. Windows 2000. Troubleshooting Basics.

2. Installing Windows 2000.
Hardware Requirements for Windows 2000. Choosing a File System. Licensing Modes for Windows 2000 Servers. Exploring the Windows 2000 CD. Choosing an Installation Method. Windows 2000 Setup. Customized Installation with WINNT/WINNT32. Upgrading to Windows 2000. Dual-Booting with Other Microsoft Operating Systems. Other Installation Options. Troubleshooting Windows 2000 Installations.

3. Logging On, Exploring, and Customizing Windows 2000.
Logon and Authentication. The Windows Security Dialogue Box. Getting Help. Windows Explorer. Customizing the Taskbar and Start Menu. Troubleshooting Windows 2000 Operational Problems.

4. Managing Hardware and Software.
Control Panel. Hardware Concepts. Adding, Managing, & Removing Hardware Devices. Software Management Concepts. Adding, Managing, & Removing Software Programs. Computer Management. Microsoft Management Console. Troubleshooting Hardware and Software Problems.

5. DNS and Active Directory Basics.
Domain Name System (DNS). Active Directory Overview. Installing Active Directory. Creating Active DirectoryObjects. Active Directory Replication Basics. Active Directory Sites. Special Roles of Domain Controllers. Troubleshooting Active Directory Installation and Administration.

6. Administering Users.
Home Folders and My Documents. User Templates. User Profiles. Security Settings. Active Directory Permissions. MMC Configurations for Specific Management Functions. Searching Active Directory. Troubleshooting User Administration.

7. Administering Files, Folders, and Printers.
NTFS Permissions. Printing in Windows 2000. Troubleshooting File, Folder, and Printer Administration in Windows 2000.

8. Sharing Folders and Printers.
Shared Folders. Shared Printers. Troubleshooting Shared Folders and Printers.

9. Group Policy.
Implementing Group Policy. Using Group Policy to Manage Users and Computers.

10. Networking Windows 2000
Overview of Networking Components. Installing and Configuring Local Area Connections. Installing and Configuring Dial-Up Connections. Additional Networking Services.

11. Managing Volumes and Data.
Supported File Systems. Disk Storage Concepts. Creating and Managing Volumes Using Disk Management. Administering File and Folder Resources. Disk Maintenance Utilities. Backing Up and Restoring Data.

12. Connecting to the Internet, NetWare, and Unix Environments.
Understanding Protocol Differences between Dissimilar Systems. Using Windows 2000 on the Internet and Intranets. Connecting to Novell NetWare. Connecting to Unix. Telnet Client.

13. Troubleshooting and Disaster Recovery.
Troubleshooting Tools. Windows 2000 Service Packs. The Registry. Recovery Options for a Failed Windows 2000 System.

Appendix A. Glossary.
Appendix B. Acronym List.
Appendix C. MCSE Track.
The Windows 2000 MCSE Track.

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Microsoft's launch of its Windows 2000 products represents a major market plateau. Windows 9x from the consumer market meets Windows NT from the business world. Windows 2000 brings so many new and improved features and functions to the Windows NT platform that Microsoft has completely revamped its professional certification and training programs.

Not only will new people entering the Microsoft operating system world need training, so will the old-line professionals. Ultimately then, this book, and the supporting materials associated with it, are designed to prepare you to manage Windows 2000 systems. This task is accomplished through a three-part effort:

  • A solid theory text
  • Hands-on explorations through associated lab exercises
  • A troubleshooting emphasis applied throughout the book

The theory portion of the book develops from underlying concepts to actual applications and scenarios. Additionally, the lab procedures provide you with real examples of the theoretical discussions from the text. Finally, the text develops the most advanced learning levels by causing you to analyze problems that may occur in different areas of the Windows 2000 architecture.


This book is designed to provide the first line of information necessary to get you up to speed in administering Windows 2000. However, it should not be confused with an entry-level, how-to-use book. We have left most of the desktop descriptions and navigating material for those "Do it in 24 hours" books. It should also not be confused with the rash of Windows 2000 MCSE prep books that are pouring into the market. Instead, this is a textbookdesigned with all of the pedagogy necessary to provide a solid, instructor-led course.

When the textbook is combined with the hands-on lab manual and full-featured instructor's guide, the combination becomes a powerful Windows 2000 administration course.

Key Features

Learning Objectives. Each chapter begins with a list of learning objectives to be achieved in that chapter.

Key Terms Lists. A list of new terminology to be learned is located at the beginning of each chapter.

Step-by-Step Activities. Hands-on instructions for accomplishing particular tasks have been included at appropriate points in the text. These sections are different than those steps featured in the Lab Manual in that they represent a learning snapshot of the process, instead of a complete step-by-step exploration of the process.

Chapter Troubleshooting Sections. Each chapter contains a mini-troubleshooting section that deals specifically with problems and symptoms related to the topics covered in that chapter. When combined with the Troubleshooting chapter at the end of the book, the course provides you with a wealth of Windows 2000 troubleshooting information.

Chapter Summaries. Each chapter concludes with a summary that restates the objectives presented at the beginning of the chapter. This element brings those objectives together with the information presented throughout the chapter to reinforce the key concepts that have been covered.

Review Questions and Chapter Quizzes. At the end of each chapter, there is a fifteen-question Review consisting of open-ended questions. There is also a ten-question multiple-choice Chapter Quiz.

Key Points Reviews. Each chapter includes a key points review that permits a quick overview of the major chapter points. This tool is invaluable when studying for chapter examinations.


The glossary contains computer and software terms that are applicable to the Windows 2000 product line. It is as comprehensive as it practically can be. The Glossary also defines many acronyms, as well as the terms they are based on.

Acronym List

The entire computer world is filled with acronyms. Windows 2000 is no exception. Even though the Glossary defines many of the acronyms given in this book, the acronym list is included to provide a quick lookup point for these shorthand terms. Once again, the acronym list is as extensive as we could practically make it.


What textbook would be complete without an index? In this book, we have included an exceptional index to help you efficiently locate references in the text.

Notes Tips and Warnings

Special text items are pointed out through the use of special Notes, Tips, and Warning boxes located in the margins. These graphical windows separate special items from the body of the text to make them truly stand out.

Lab Guide Exercises

The course includes a hands-on Lab Manual that provides 39 procedures to reinforce the theory material discussed in the textbook. The procedures are keyed to accompany the chapters of the textbook.

Art Program

The other important aspects of the text and lab books are backed up by an extensive amount of supporting artwork. Each chapter features between 35 and 50 graphics designed to expand the learning experience with visual reinforcements. Most of these graphics are screen shots taken of actual screens produced in the developmental process of this courseware set.

Other Pedagogical Features

Various type and font styles are used throughout the text to call attention to certain elements. Typographical conventions used throughout this book include: (Domain Names, Monotype font; Domain controllers, All Caps; Organizational units, All Caps; Web Sites, Monotype font; Dialog boxes, Italic; Menu options, Italic; Glossary Terms, Bold; Key Terms, Bold; Selections, All caps; Paths, slashed italics).

Instructor Support

The courseware (textbook/lab book set) is supported by a full-featured Instructor's Guide. The Instructor's Guide CD includes many valuable tools to aid in the class management aspect of teaching a class such as this. Some of these tools are:

  • Sample Curriculum Outlines.
  • Answers to all End of Chapter Review and Chapter Quiz questions.
  • Answers to all Lab fill-ins and Review Questions.
  • Special Lab setup notes.
  • Multiple-choice Chapter tests that can be printed out and used by the instructor. As with all of the other evaluation material in this course, the answers and their locations in the text are provided.


This text has been laid out in a progressive manner so that it begins with basic Windows NT/2000 information and, moves into more progressive and difficult concepts. In general, it is not necessary to move through this text in the same order that it is presented. Also, it is not necessary to teach any specific portion of the material to its extreme. Instead, the material can be adjusted to fit the length of your course.

Chapter 1 – Introduction to Windows 2000 – provides an introductory exploration of the Windows 2000 operating systems. It explores the operating systems in terms of its structure and features. The initial sections define basic networking terminology, including the different roles a computer can perform in the network, the differences between Local Area and Wide Area networks, and the differences between workgroup and domain networking models. They also describe the use of access permissions to permit, deny, and control user access to network resources.

The chapter next presents a brief outline of the history of the Microsoft operating systems. These sections provide insight into the forces that have shaped the development of the Microsoft operating system product line leading up to the Windows 2000 platform. The material goes on to describe the features and benefits of the different Windows 2000 versions—Windows 2000 Professional, Server, Advanced Server, and Datacenter Server.

The first chapter concludes with an introduction to basic operating system troubleshooting that initiates the extensive troubleshooting information that runs throughout the book.

Chapter 2 – Installing Windows 2000 – deals with the installation and configuration of the various Windows 2000 operating system versions and the process required to bring them to a basic operational level.

The chapter begins by identifying the hardware requirements for installing Windows 2000. Afterward, it provides information for choosing an appropriate file system for a Windows 2000 installation, given specific installation parameters. It also describes steps for choosing a licensing mode for Windows 2000 Server installations. Next, the chapter describes procedures for CD-ROM and network-based Windows 2000 installations.

The chapter goes on to describe the procedures for upgrading Windows 3.x, 9x, and NT to Windows 2000. The process for establishing a dual-booting situation with other Microsoft operating systems is also covered. Finally, the use of Windows 2000 installation utilities such as RIS, the Setup Installation Wizard, and Sysprep.exe are examined.

Chapter 3 – Logging on, Exploring, & Customizing Windows 2000 – deals with accessing and navigating the Windows 2000 system. This chapter covers logging on and off a Windows 2000 system, working with Windows 2000 security functions, accessing Windows 2000 Help functions, using Windows Explorer to manipulate files and folders, and customizing the Windows 2000 desktop, Taskbar, and Start Menu.

The initial sections of the chapter deal with normal Windows 2000 logon and authentication procedures required to logon locally, or to log into a Windows 2000 domain. It also covers logoff, shutdown, and restart procedures for Windows 2000.

After logging into a Windows 2000 system, the user must be able to deal with its many security features. The chapter moves on to deal with the Windows 2000 Security dialog box. In particular, it covers locking and unlocking the computer, changing passwords, and using the Windows 2000 Task Manager.

The next portion of the chapter discusses the many types of Help available in a Windows 2000 system. These sections present methods of obtaining Windows 2000 Help from within software applications, getting context-sensitive help, and using the Windows 2000 Troubleshooters to isolate problems.

This section also describes using the Windows 2000 Explorer utility menus to manipulate files and folders. This includes using the File menu to create new objects and manipulate existing objects, using the Edit menu to undo actions and to copy or move objects, the View menu to customize the look of Windows Explorer, the Favorites menu to bookmark frequently visited locations, and the Tools menu to control folder options.

Finally, the chapter turns to customizing the Windows 2000 desktop, Taskbar, and Start Menu. This includes customizing the default icons on the desktop, as well as configuring the layout and Display Properties of the desktop.

Chapter 4 – Installing Hardware and Software in Windows 2000 – deals with managing hardware and software in Windows 2000. The chapter begins by describing the functionality of the default applets located in the Windows 2000 Control Panel.

The initial sections of the chapter deal with managing hardware devices. In particular, they describe the concepts and implications of Plug and Play, Hardware Profiles, and Driver Signing. This information is useful in identifying Windows 2000 compatible device drivers, adding and removing hardware devices using the Add/Remove Hardware Wizard, configuring Driver Signing, managing and removing hardware using Device Manager, and creating and managing Hardware Profiles.

The next sections of the chapter discuss methods of handling application software and optional Windows 2000 components. Information covered here includes adding, managing, and removing software programs using the Add/Remove programs applet of Control Panel along with managing file extension associations.

Finally, the chapter looks at managing hardware and the service-related components of Computer Management, including Event Viewer, System Information, and Services. In particular, it describes creating local user accounts, using Computer Management, the functionality of the Microsoft Management Console, and creating a custom MMC Console.

Chapter 5 – DNS and Active Directory Basics – covers installing and administering Active Directory in Windows 2000. Active Directory is the central feature of the Windows 2000 architecture. The chapter opens by describing basic Domain Name Service functionality and Active Directory structure, as well as basic Active Directory object types.

The initial sections of the chapter deal with Domain Name Service functions. These sections provide information about configuring the FQDN of a Windows 2000 computer, installing DNS, configuring Forward and Reverse Lookup DNS zones, configuring Primary and Secondary DNS zones, and configuring Dynamic DNS.

The latter half of the chapter deals with Active Directory domain-related topics. This material describes the special roles of certain domain controllers in Active Directory. Topics covered here include installing Active Directory (promote member servers to domain controllers), converting an Active Directory domain from mixed to native mode, and forcing replication between domain controllers. The chapter concludes in a discussion of creating basic Active Directory objects such as Organizational Units, users, groups, and computers.

Chapter 6 – Administering Users in Windows 2000 – deals with administering users in Windows 2000. The opening sections of the chapter describe the use and functionality of home folders and the My Documents folder. In particular, it provides information about configuring home folders and redirecting the My Documents folder.

The chapter moves on to cover user templates and profiles, as well as system security measures. Major topics covered here include creating and copying user templates, describing local and roaming profiles, and configuring roaming profiles. It also covers configuring security settings including password policies, account lockout policies, user rights assignments, and security options.

The next portion of the chapter discusses Active Directory management functions. This section provides information about how to delegate control of Active Directory management functions and how to create MMC configurations for specific management functions.

The final portion of the chapter describes Active Directory permissions and identifies the need for them. The closing sections cover how to calculate effective permissions, and how to assign Active Directory permissions. Finally, the chapter deals with how to efficiently search the Active Directory.

Chapter 7 – Administering Files, Folders, and Printers in Windows 2000 – is concerned with administration of files, folders, and printers in Windows 2000. Initially, the chapter examines NTFS permissions. It describes the benefits of NTFS permissions as well as the various levels of NTFS file and folder permissions, and how to properly assign and manage them. It goes on to discuss methods of calculating effective NTFS permissions, configuring NTFS permission inheritance, and configuring NTFS permissions on various types of application and data folders.

Afterwards, the chapter moves on to installing and managing local printers in Windows 2000. This section opens by defining key printing terminology. It then follows up with a section on managing print documents, assigning and managing printer permissions, calculating effective printer permissions, and configuring printer permission inheritance. Finally, it describes the benefit of file, folder, and printer ownership. In particular, it describes how to take ownership of files, folders, and printers in Windows 2000.

Chapter 8 – Sharing Folders and Printers in Windows 2000 – deals with sharing folders and printers in Windows 2000. After completing the chapter, you should be able to describe the need for shared folders and printers.

Initially, the chapter deals with shared folders. In particular, it focuses on creating and accessing shared folders. This includes-being able to describe and build UNC paths. It also discusses configuring permissions for shared folders and calculating effective permissions for them on NTFS partitions.

Next, the chapter concentrates on managing local and remote shared folders through the Computer Management utility. After completing these topics, it moves on to publishing folders in Active Directory, describing the list of built-in administrative shares.

Finally, the chapter discusses manipulating shared printers including creating them, connecting to them, and administering them through the Windows interface, as well as through a Web browser.

Chapter 9 – Group Policy in Windows 2000 – covers the various facets of working with Group Policy in Windows 2000. The initial sections of the chapter describe the need for Group Policy. The initial sections of the chapter deal with creating and managing Group Policy Objects (GPOs). They include information about how GPOs are stored, how to link GPOs to multiple containers, and how to locate any GPO in Active Directory.

The latter sections of the chapter examine Group Policy inheritance. These sections describe methods used to control Group Policy inheritance and configure Group Policy permissions. They also describe how multiple group policies are applied, and how to implement Group Policy for a variety of functions. The chapter moves on to discuss methods used to configure Folder Redirections, apply Security Settings through Group Policy, and implement scripts using Group Policy. The chapter concludes by describing Windows Installer technology, along with methods used to deploy, upgrade, and remove software using Group Policy.

Chapter 10 – Networking Windows 2000 – This chapter covers topics associated with general networking under Windows 2000. Initially, it describes the components require to establish a network connection. Much of the first sections of the chapter pertain to creating and configuring local area connections. These sections provide information about selecting an appropriate network protocol for a given network situatio4 In addition, they describe the basics of IP addressing and discuss performing manual and automatic TCP/IP configuration, as well as configuring IPX/SPX protocol settings.

The intermediate sections of the chapter concentrate on dial-up connections. These sections describe steps for creating and configuring dial-up connections in Windows 2000. The latter sections of the chapter describe the DNS namespace, as well as installing and configuring DHCP and WINS servers.

Chapter 11 – Managing Data and Partitions in Windows 2000 – deals with managing data and partitions in Windows 2000. The first sections of the chapter pertain to FAT 16, FAT32, NTFS. These sections discuss copying versus moving, compression, disk quotas, disk utilities, partitioning, and formatting.

The next sections of the chapter deal with disk fragmentation and the Defrag utility in Windows 2000. Moving on, the chapter explores the Windows 2000 encryption features. Finally, it describes methods used to perform data security operations, such as backing up and restoring Windows 2000 disks, directories, and files.

Chapter 12 – Internetworking with Windows 2000 – This chapter is dedicated to Internetworking with Windows 2000. The initial sections of the chapter establish basic Internet and intranet concepts. These sections pertain to Internet Explorer and other web browsers. They also deal with establishing Connection Sharing in Windows 2000.

The middle sections of the chapter deal with Internet Installation Services (IIS) version 5.0. The information in these sections includes implementing RRAS and Virtual Private Networks in Windows 2000. Finally, the chapter discusses network functions required to deal with non-Microsoft network operating systems, including Novell Netware and Unix/Linux.

Chapter 13 – Troubleshooting Windows 2000 – deals with troubleshooting Windows 2000. This chapter covers many facets of troubleshooting typical Windows 2000 problems. The first sections of the chapter deal with managing the Windows 2000 event logs, including how to interpret event logs using Event Viewer.

The second portion of the chapter covers general hardware and software problems. This material includes information about how to identify and troubleshoot hardware issues using Device Manager, as well as how to utilize the Task Manager to close failed applications and identify application issues.

The next sections of the chapter describe different sources of troubleshooting and diagnostic help available. They begin by describing the value of the Windows 2000 Resource Kit as a troubleshooting reference. They also provide information about how to utilize various Microsoft and third-party Web sites for support and troubleshooting information. They also present procedures for installing Windows 2000 service packs.

After dealing with references, the chapter moves into a discussion of the Windows 2000 Registry. This section of material describes the function and layout of the Registry, as well as how to manipulate the Registry using Regedt32 and Regedit.

Following the Registry information, the chapter covers typical problems that occur during the startup process. These sections begin with a discussion of the Windows 2000 boot process. This is followed by a discussion of how to troubleshoot startup failures using the Advanced Options Menu. After this material, the chapter provides information concerning how to describe and install the Recovery Console, perform an Emergency Repair, and perform an in-place upgrade.

The final sections of the chapter deal mainly with backup and restore operations under Windows 2000. These sections present information about how to rebuild a complete system from backup, back up and restore the system state data, and manage Active Directory restores. The chapter concludes with a presentation concerning how to troubleshoot Stop Errors.

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