Administration and Management in Criminal Justice: A Service Quality Approach

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Emphasizes a forward-thinking approach to services in criminal justice administration

This text uses a service-quality lens to address administration and management concepts in the criminal justice system, identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to “customers” and to changing environmental factors, how to better address community needs, and how to respond appropriately to global and national dilemmas. This text encourages students to internalize the importance of their future role in providing high-quality and effective criminal justice services and challenges them to critique their own views on what constitutes management in this service sector.

Key Features

  • Comprehensive coverage includes a range of theoretical perspectives in criminal justice management and addresses both closed- and open-system approaches
  • Case studies at the end of each chapter encourage students to apply the material learned to real-world situations they are likely to face in their careers
  • “In the News” boxes help students see the practical implications of chapter concepts
  • “Career Highlights” boxes describe various types of jobs in management and administration in the criminal justice field
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Editorial Reviews

Evita G. Bynum
“I think the textbook is excellent. It is straightforward in its presentation. A major strength is its focus on critical thinking. Some of the material is dated, thus a 2nd edition is encouraged.”
Mary Beth Finn
“This textbook is a quality resource that would be seriously considered for adoption. Its strengths include solid case studies, reference lists to encourage the students to expand their topical reading, and addition of internet resources.”
George E. Higgins
“1. Price is cheaper than Stojkovic et al. 2. As well written as Stojkovic et al. 3. Provides relevant material. I will be working to persuade my colleagues to adopt this book.”
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Product Details

  • ISBN-13: 9781412950817
  • Publisher: Ed Map Inc (for SAGE Publications)
  • Publication date: 12/8/2009
  • Pages: 529
  • Product dimensions: 7.30 (w) x 9.00 (h) x 1.20 (d)

Meet the Author

Jennifer Allen is a full time professor and department head of the Department of Criminal Justice at the University of North Georgia. She has worked with juveniles in detention, on probation, and with those victimized by abuse and neglect. Jennifer has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, and policing administration and ethics. She is also the co-author of Criminal Justice Administration: A Service Quality Approach.

Rajeev Sawhney received his Ph.D. from Ivey Business School at University of Western Ontario, Canada. He is trained in service quality and management, having worked as a consultant in profit (Fortune 500) companies and in not-for-profit industries. He teaches in the areas of quality and management at Western Illinois University where he is currently employed in the Management Department. He has published in such publications as Journals of Operations Management and International Journal of Physical Distribution and Logistics Management.

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Table of Contents

CHAPTER ONE: Introduction to Managing and Administering a Criminal Justice Organization
CHAPTER TWO: Open and Closed Systems
CHAPTER THREE: Service Quality Approach
CHAPTER FOUR: Environmental Pressures
CHAPTER FIVE: Power, Conflict, and Ethical Issues
CHAPTER SIX: Motivational Theories
CHAPTER SEVEN: Leadership Theories
CHAPTER EIGHT: Communication
CHAPTER NINE: Policing Administration
CHAPTER TEN: Corrections - Prisons, Jails, Detention Centers
CHAPTER ELEVEN: Courts and Juvenile Justice
CHAPTER TWELVE: Probation and Parole
CHAPTER THIRTEEN: Security Management
CHAPTER FOURTEEN: Measuring Organizational Effectiveness in Service Quality
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