Administrative Assistant's and Secretary's Handbook

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Whether you're juggling travel arrangements or priority tasks that need to be done yesterday, handling confidential information, or working with numbers, one thing's for sure: A truly outstanding secretary or administrative assistant needs to know and do a lot of things - simultaneously! Fortunately, there's a reference for all those must-know areas - a book you can reach for anytime you have a question. The Administrative Assistant's & Secretary's Handbook is a comprehensive but compact guide for any ...
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Administrative Assistant's and Secretary's Handbook

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Overview

Whether you're juggling travel arrangements or priority tasks that need to be done yesterday, handling confidential information, or working with numbers, one thing's for sure: A truly outstanding secretary or administrative assistant needs to know and do a lot of things - simultaneously! Fortunately, there's a reference for all those must-know areas - a book you can reach for anytime you have a question. The Administrative Assistant's & Secretary's Handbook is a comprehensive but compact guide for any secretary or administrative assistant who wants to be perceived as a skilled professional. It's written in down-to-earth language and organized for easy reference. Office technologies are changing faster than a speeding bullet and this book sets the standard in keeping you up-to-date. The Administrative Assistant's & Secretary's Handbook is the only reference book that gives you an overview of computers (including hardware, memory, input and output devices, storage, and software) as well as computer communications (via modem, on-line database, bulletin boards, networking, and electronic mail). Need to work with a spreadsheet? How about a database? Everything is right here - illustrations, instructions, even a glossary of terms - to help when and where you need it.

This comprehensive but compact guide sets the standard for any secretary or administrative assistant who wants to be perceived as a skilled professional. It is written in down-to-earth language and organized for easy reference. Topics include daily duties, recordkeeping, overview of word processing, databases, spreadsheets, and communications, etc.

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Editorial Reviews

Booknews
A handbook outlining procedures and techniques for general procedures such as telephone usage and mailing; office equipment and computers, including database systems and security; business documents; language usage; financial activities including banking and taxes; and career advancement. Includes b&w photos and sample forms. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780814402733
  • Publisher: AMACOM
  • Publication date: 6/1/1995
  • Pages: 344
  • Product dimensions: 7.30 (w) x 10.28 (h) x 1.18 (d)

Table of Contents

Preface
1 Overview for the New Secretary 3
2 Daily Routine 7
3 Telephone Usage 15
4 Mail Services and Shipping 23
5 Travel Arrangements 77
6 Keeping Accurate Records 88
7 Office Machines 97
8 Telecommunications Equipment 104
9 Computer Systems 113
10 Database Management Systems 132
11 Computer Communications 139
12 Computerized Spreadsheet Software 146
13 Data Security 153
14 Keyboarding skills 158
15 Word Processing 163
16 Glossary of Computer Terms 172
17 The Business Letter 185
18 Other Written Communications 194
19 Forms of Address 210
20 Legal Documents and Terms 225
21 Correct English Usage 241
22 Spelling 253
23 Pronunciation 261
24 Punctuation 265
25 Numerals 279
26 Bookkeeping and Accounting 291
27 Business and Personal Taxes 308
28 Banking 312
29 Special Business and Financial Information for the Small Business Secretary 326
30 Your Future 337
Index 345
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Customer Reviews

Average Rating 3.5
( 7 )
Rating Distribution

5 Star

(2)

4 Star

(2)

3 Star

(0)

2 Star

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1 Star

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Sort by: Showing all of 7 Customer Reviews
  • Posted May 8, 2010

    more from this reviewer

    Great Resource to Have

    I purchased this book right before I started my first job as an Administrative Assistant, which was 3 months ago. I read it, front to back, and it made me feel more confident before I started my job. I especially loved the section on the business letter, because I couldn't possibly figure out how to format those before the book. I can tell the authors tried to keep up with modern office technology and discuss as much as they could, but that section didn't really help me because my office doesn't use a lot of that equipment.
    Here are the sections in the book:
    1.Overview
    2.Daily Routine
    3.Telephone Usage
    4.Mail Services
    5.Travel Arrangements
    6.Meetings
    7.Time Management
    8.Keeping Records
    9. Office Machines
    10.Telecommunications
    11.Computer Hardware
    12.Computer Software
    13.Database Management
    14.Computer Networking
    15. Email
    16.Using the Internet
    17.Web Conferencing
    18.Spreadsheet Software
    19.Data Security
    20.Keyboarding Skills
    21.Word Processing
    22.Desktop Publishing
    23.Using Powerpoint
    24.Computer Problems
    25.Office Ergonomics
    26.Computer Terms
    27.The Business Letter
    28.Written Communications
    29.Forms of Address (Great Section also!!)
    30.Legal Documents and Terms
    31.Grammar
    32.Language Usage and Style
    33.Common English Usage Problems
    34.Spelling
    35.Pronunciation
    36.Punctuation
    37.Numerals
    38.Bookkeeping and Accounting
    39.Business Taxes
    40.Banking
    41.Business Information
    42.Weights and Measures
    43.Your Future
    44.Presentation Skills
    45.Communication Skills
    46.Office Management

    As you can see, there are so many topics covered! I wish the Office Management section was longer, because it talks about dealing with difficult people and conflict management.

    I think all offices should have a copy of this book. It is so comprehensive and helpful for so many different jobs.

    3 out of 3 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted December 15, 2008

    more from this reviewer

    Indispensable how-to manual

    The CEO may seem indispensable, but little changes on a day-to-day basis if he or she is on vacation. On the other hand, if the CEO¿s administrative assistant (AA) is out of the office, things can break down fast. The CEO may be the public face of the organization, but the AA (executive secretary, office administrator) is its internal heart and soul. When people need things fixed, from copy machines to schedule conflicts, from lost documents to lost opportunities, they turn to the AA, the all-purpose office expert, who must be knowledgeable, friendly and approachable, even if the CEO is above the fray. Executive secretaries are expected to be superb generalists, able to do a million things efficiently, on time and well. And just how is this possible? Well, look at this big, fat manual for AAs and secretaries. It covers everything, from the elementary to the complex, from telephone procedures to recordkeeping, databases, technology, correspondence and more. If you are an AA or hope to be, this is the ideal guide, with all you need to know in one handy volume. getAbstract recommends it to office administrators in every industry.

    3 out of 3 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted June 14, 2009

    Good book for those that are new to the profession

    I am new to the profession and needed a book that was comprehensive, clear and well organized. I feel that this is what I got when I bought this book. There are a few things that I wish had been included, but overall this was a good book. I still pull it out and use it every so often.

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
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