Administrative Assistant's and Secretary's Handbook / Edition 4

Administrative Assistant's and Secretary's Handbook / Edition 4

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by James Stroman, Kevin Wilson, Jennifer Wauson
     
 

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ISBN-10: 0814417604

ISBN-13: 9780814417607

Pub. Date: 09/24/2011

Publisher: AMACOM Books

Does a busy administrative professional like you really have time to read a 500-page book? Not likely.

But will there be times—countless times—when a no-frills, practical, complete, and timely response to an urgent business matter will save the day? You bet your job there will.

The bottom line is, you’ve

Overview

Does a busy administrative professional like you really have time to read a 500-page book? Not likely.

But will there be times—countless times—when a no-frills, practical, complete, and timely response to an urgent business matter will save the day? You bet your job there will.

The bottom line is, you’ve got to have one resource you can go to every day to help you slam-dunk every single one of your dozens of job responsibilities, from managing the phones and coordinating meetings to preparing presentations and writing sensitive (and bullet­proof) business communications.

Now in its fourth edition, the definitive Administrative Assistant’s and Secretary’s Handbook remains the go-to source for invaluable help in doing your job efficiently and well every day. And with more than 250 pages of brand-new or fully revised material, it’s as up to date as it is indispensable. The book’s impressive range of new topics includes:

• How-to tutorials for Microsoft Office products: Word, Excel, PowerPoint, Publisher, and OneNote, with a special section on creating business documents

• Powerful strategies for maximizing Microsoft Outlook for e-mail and schedule management

• Working with Windows 7 and Macintosh OS X

• Understanding and using common business math

• Managing virtual meetings and training sessions with Microsoft Live Web applications

• Working across organizational structures

• Understanding workplace law and business ethics issues

• And much more

Every day, you’ll find yourself consulting the language usage reference section, implementing tips on file and data organization, or executing complex travel arrangements with newfound ease. You’ll also find priceless advice on managing multiple bosses, and even prickly personalities and downright difficult people. You’ll have everything you need to become more adept and comfortable with customer service, banking issues, trouble­shooting office technology; the list goes on and on.

(And if you take Administrative Assistant’s and Secretary’s Handbook home with you after work, you can take advantage of the super career advice: creating the perfect résumé, networking, and acing the interview that will lead to your next great move!)

In your position, you need to be everything to everyone, all the time. With the brand-new edition of Administrative Assistant’s and Secretary’s Handbook, you’ll have the techniques and tools to make yourself more valuable, promotable, and marketable than ever before.

JAMES STROMAN has served as a private professional secretary, administrative assistant, and executive assistant to a wide range of individuals including an army general, a governor, a university president, and the owner of an NFL football team (the Dallas Cowboys).

KEVIN WILSON is a writer, instructional designer, training consultant, and Vice President of Videologies, Inc., a company that specializes in training administrative professionals at Fortune 500 companies. He is the co-author of The AMA Handbook of Business Writing and The AMA Handbook of Business Documents.

JENNIFER WAUSON is a training consultant, video producer and director, project manager, and President of Videologies., Inc. She has managed multi­million-dollar projects and feature films, produced a national television series, and produced award-winning, multimedia training programs for companies like IBM, Sony, Chevron, and Verizon. She is the co-author of The AMA Handbook of Business Writing and The AMA Handbook of Business Documents.

Product Details

ISBN-13:
9780814417607
Publisher:
AMACOM Books
Publication date:
09/24/2011
Edition description:
Fourth Edition
Pages:
592
Product dimensions:
7.50(w) x 10.00(h) x 2.10(d)
Age Range:
18 Years

Table of Contents

Section One: General Procedures
1. Overview for the New Administrative Assistant
2. Daily Routine
3. Telephone Usage
4. Mail Services and Shipping
5. Travel Arrangement
6. Meetings
7. Keeping Accurate Records

Section Two: Office Equipment and Computers

8. Office Machines
9. Telecommunications Equipment
10. Computer Hardware
11. Computer Software
12. Database Management
13. Computer Networking
14. E-mail
15. Using the Internet
16. Spreadsheet Software
17. Data Security
18. Keyboarding Skills
19. Word Processing
20. Desktop Publishing
21. Multimedia and Presentation Software
22. Office Ergonomics
23. Glossary of Computer Terms

Section Three: Business Documents

24. The Business Letter
25. Other Written Communications
26. Forms of Address
27. Legal Documents and Terms

Section Four: Language Usage

28. Grammar
29. Language Usage and Style
30. Common English Usage Problems
31. Spelling
32. Pronunciation
33. Punctuation
34. Numerals
35. Bookeeping and Accounting
36. Business Taxes
37. Banking
38. Special Business and Financial Information for the Small Business Administrative Assistant
39. Weights and Measures
40. Your Future

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