Administrative Assistant's and Secretary's Handbook / Edition 4

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Being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability. Between coordinating meetings, making travel arrangements, and running the phone lines, administrative professionals are involved in nearly every aspect of the office.
Written in a down-to-earth style, Administrative Assistant's and Secretary's Handbook provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills. Now in its second edition, the book has been completely revised with over 10 new chapters covering topics such as Internet security, netiquette, office ergonomics, and mobile and wireless devices, as well as an enhanced grammar and language section.

Comprehensive and completely up-to-date, this is the book every administrative professional should own.

About the Author:
James Stroman (Dallas, TX) has worked as an executive assistant to an army general, a governor, and the owner of an NFL football team.
Kevin Wilson (Atlanta, GA) is vice president of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. Jennifer Wauson (Atlanta, GA) is president of Videologies, Inc.

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Product Details

  • ISBN-13: 9780814417607
  • Publisher: AMACOM
  • Publication date: 9/24/2011
  • Edition description: Fourth Edition
  • Edition number: 4
  • Pages: 592
  • Sales rank: 161,477
  • Product dimensions: 7.50 (w) x 10.00 (h) x 2.10 (d)

Meet the Author

JAMES STROMAN has worked as an executive assistant to an army general, a governor, and the owner of an NFL football team. KEVIN WILSON is Vice President of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. JENNIFER WAUSON is President of Videologies, Inc.

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Read an Excerpt


One of the most important positions in any company is that of administrative assistant a also referred to as executive secretary, private secretary, personal secretary, or office administrator. The job requires versatility, skill, precision, efficiency, and a constant willingness to increase one’s knowledge.

Being a top-notch administrative assistant in the business or the professional world is a satisfying and rewarding career in itself. It also provides, for those who want it, an excellent opportunity for advancement.

This handbook covers the many aspects of an administrative assistant’s job—from opening the mail to scheduling meeting, from making travel arrangements to operating computers. It’s both an ideal how-to book for newcomers and a handy reminder for veterans: a compact, yet comprehensive, all-purpose business reference that provides the information you need quickly and concisely.

This latest edition includes up-to-date information on Microsoft Office, Microsoft

Windows, as well as online resources like Google Gmail and Google Documents.

There is also new content on using tablets and smartphones on the job.

We hope that the Administrative Assistant’s and Secretary’s Handbook will sharpen your interpretation of this exciting vocation and provide you with everything you need to become a valued, competent, and indispensable assistant on your way up the wonderful ladder of success.

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Table of Contents

Section One: General Procedures
1. Overview for the New Administrative Assistant
2. Daily Routine
3. Telephone Usage
4. Mail Services and Shipping
5. Travel Arrangement
6. Meetings
7. Keeping Accurate Records

Section Two: Office Equipment and Computers

8. Office Machines
9. Telecommunications Equipment
10. Computer Hardware
11. Computer Software
12. Database Management
13. Computer Networking
14. E-mail
15. Using the Internet
16. Spreadsheet Software
17. Data Security
18. Keyboarding Skills
19. Word Processing
20. Desktop Publishing
21. Multimedia and Presentation Software
22. Office Ergonomics
23. Glossary of Computer Terms

Section Three: Business Documents

24. The Business Letter
25. Other Written Communications
26. Forms of Address
27. Legal Documents and Terms

Section Four: Language Usage

28. Grammar
29. Language Usage and Style
30. Common English Usage Problems
31. Spelling
32. Pronunciation
33. Punctuation
34. Numerals
35. Bookeeping and Accounting
36. Business Taxes
37. Banking
38. Special Business and Financial Information for the Small Business Administrative Assistant
39. Weights and Measures
40. Your Future
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Customer Reviews

Average Rating 3.5
( 7 )
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Sort by: Showing all of 7 Customer Reviews
  • Posted May 8, 2010

    more from this reviewer

    Great Resource to Have

    I purchased this book right before I started my first job as an Administrative Assistant, which was 3 months ago. I read it, front to back, and it made me feel more confident before I started my job. I especially loved the section on the business letter, because I couldn't possibly figure out how to format those before the book. I can tell the authors tried to keep up with modern office technology and discuss as much as they could, but that section didn't really help me because my office doesn't use a lot of that equipment.
    Here are the sections in the book:
    2.Daily Routine
    3.Telephone Usage
    4.Mail Services
    5.Travel Arrangements
    7.Time Management
    8.Keeping Records
    9. Office Machines
    11.Computer Hardware
    12.Computer Software
    13.Database Management
    14.Computer Networking
    15. Email
    16.Using the Internet
    17.Web Conferencing
    18.Spreadsheet Software
    19.Data Security
    20.Keyboarding Skills
    21.Word Processing
    22.Desktop Publishing
    23.Using Powerpoint
    24.Computer Problems
    25.Office Ergonomics
    26.Computer Terms
    27.The Business Letter
    28.Written Communications
    29.Forms of Address (Great Section also!!)
    30.Legal Documents and Terms
    32.Language Usage and Style
    33.Common English Usage Problems
    38.Bookkeeping and Accounting
    39.Business Taxes
    41.Business Information
    42.Weights and Measures
    43.Your Future
    44.Presentation Skills
    45.Communication Skills
    46.Office Management

    As you can see, there are so many topics covered! I wish the Office Management section was longer, because it talks about dealing with difficult people and conflict management.

    I think all offices should have a copy of this book. It is so comprehensive and helpful for so many different jobs.

    3 out of 3 people found this review helpful.

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  • Posted December 15, 2008

    more from this reviewer

    Indispensable how-to manual

    The CEO may seem indispensable, but little changes on a day-to-day basis if he or she is on vacation. On the other hand, if the CEO¿s administrative assistant (AA) is out of the office, things can break down fast. The CEO may be the public face of the organization, but the AA (executive secretary, office administrator) is its internal heart and soul. When people need things fixed, from copy machines to schedule conflicts, from lost documents to lost opportunities, they turn to the AA, the all-purpose office expert, who must be knowledgeable, friendly and approachable, even if the CEO is above the fray. Executive secretaries are expected to be superb generalists, able to do a million things efficiently, on time and well. And just how is this possible? Well, look at this big, fat manual for AAs and secretaries. It covers everything, from the elementary to the complex, from telephone procedures to recordkeeping, databases, technology, correspondence and more. If you are an AA or hope to be, this is the ideal guide, with all you need to know in one handy volume. getAbstract recommends it to office administrators in every industry.

    3 out of 3 people found this review helpful.

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  • Posted June 14, 2009

    Good book for those that are new to the profession

    I am new to the profession and needed a book that was comprehensive, clear and well organized. I feel that this is what I got when I bought this book. There are a few things that I wish had been included, but overall this was a good book. I still pull it out and use it every so often.

    1 out of 1 people found this review helpful.

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    Posted January 13, 2012

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    Posted July 24, 2010

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    Posted April 7, 2010

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    Posted August 22, 2011

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