Administrative Assistant's and Secretary's Handbook / Edition 3

Administrative Assistant's and Secretary's Handbook / Edition 3

3.4 5
by James Stroman, Kevin Wilson, Jennifer Wauson

ISBN-10: 081440913X

ISBN-13: 9780814409138

Pub. Date: 04/09/2008

Publisher: AMACOM Books

Being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability. The most thorough, trusted career guide for administrative professionals, Administrative Assistant’s and Secretary’s Handbook gives you the skills and know-how you need


Being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability. The most thorough, trusted career guide for administrative professionals, Administrative Assistant’s and Secretary’s Handbook gives you the skills and know-how you need to make your job easier and more rewarding, give your boss peace of mind, and set the stage for a rewarding and lucrative career. Completely updated and written in a down-to-earth style, this all-new third edition provides an overview for new administrative assistants, and offers information on everything from record keeping and telephone usage to office machines, business letters, and computer software skills. Included in the book are a glossary of computer terms and special business and financial information for the small business secretary. The book also provides information and advice on:

mail services and shipping • travel arrangements • meetings • keeping accurate records • computer systems and software • database management • spreadsheet software • the internet & e-mail • data security • keyboarding skills • word processing • desktop publishing • PowerPoint • office ergonomics • legal documents and terms • spelling, grammar and common English usage problems • bookkeeping and accounting • and more!

Whether you’re brushing up your skills, retraining to keep pace with changes in how business gets done, or just starting out on a challenging and rewarding path, this is the comprehensive and completely up-to-date book every administrative professional should own.

Praise for Previous Editions of Administrative Assistant’s and Secretary’s Handbook:

“[A] treasure trove of practical tips, accessible instructions, and invaluable tools for administrative professionals… it doesn’t get much better than this book.”—

“An excellent handbook for office reference.” – Bookwatch

“A handbook full of essential information for administrative assistants and secretaries.”

Reference and Research News

“Sets the gold standard for professionals who want to please not just their bosses—but themselves.”—The Progressive Woman

“Provides easy access to a wealth of practical and useful information… comprehensive scope… [a] useful reference tool."—American Reference Books Annual

Product Details

Publication date:
Administrative Assistant's and Secretary's Handbook Series
Edition description:
Third Edition
Product dimensions:
7.20(w) x 10.00(h) x 1.70(d)
Age Range:
17 Years

Table of Contents

Section One: General Procedures
1. Overview for the New Administrative Assistant
2. Daily Routine
3. Telephone Usage
4. Mail Services and Shipping
5. Travel Arrangement
6. Meetings
7. Keeping Accurate Records

Section Two: Office Equipment and Computers

8. Office Machines
9. Telecommunications Equipment
10. Computer Hardware
11. Computer Software
12. Database Management
13. Computer Networking
14. E-mail
15. Using the Internet
16. Spreadsheet Software
17. Data Security
18. Keyboarding Skills
19. Word Processing
20. Desktop Publishing
21. Multimedia and Presentation Software
22. Office Ergonomics
23. Glossary of Computer Terms

Section Three: Business Documents

24. The Business Letter
25. Other Written Communications
26. Forms of Address
27. Legal Documents and Terms

Section Four: Language Usage

28. Grammar
29. Language Usage and Style
30. Common English Usage Problems
31. Spelling
32. Pronunciation
33. Punctuation
34. Numerals
35. Bookeeping and Accounting
36. Business Taxes
37. Banking
38. Special Business and Financial Information for the Small Business Administrative Assistant
39. Weights and Measures
40. Your Future

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Administrative Assistant's and Secretary's Handbook 3.4 out of 5 based on 0 ratings. 5 reviews.
TangledUpInBlue19 More than 1 year ago
I purchased this book right before I started my first job as an Administrative Assistant, which was 3 months ago. I read it, front to back, and it made me feel more confident before I started my job. I especially loved the section on the business letter, because I couldn't possibly figure out how to format those before the book. I can tell the authors tried to keep up with modern office technology and discuss as much as they could, but that section didn't really help me because my office doesn't use a lot of that equipment. Here are the sections in the book: 1.Overview 2.Daily Routine 3.Telephone Usage 4.Mail Services 5.Travel Arrangements 6.Meetings 7.Time Management 8.Keeping Records 9. Office Machines 10.Telecommunications 11.Computer Hardware 12.Computer Software 13.Database Management 14.Computer Networking 15. Email 16.Using the Internet 17.Web Conferencing 18.Spreadsheet Software 19.Data Security 20.Keyboarding Skills 21.Word Processing 22.Desktop Publishing 23.Using Powerpoint 24.Computer Problems 25.Office Ergonomics 26.Computer Terms 27.The Business Letter 28.Written Communications 29.Forms of Address (Great Section also!!) 30.Legal Documents and Terms 31.Grammar 32.Language Usage and Style 33.Common English Usage Problems 34.Spelling 35.Pronunciation 36.Punctuation 37.Numerals 38.Bookkeeping and Accounting 39.Business Taxes 40.Banking 41.Business Information 42.Weights and Measures 43.Your Future 44.Presentation Skills 45.Communication Skills 46.Office Management As you can see, there are so many topics covered! I wish the Office Management section was longer, because it talks about dealing with difficult people and conflict management. I think all offices should have a copy of this book. It is so comprehensive and helpful for so many different jobs.
RolfDobelli More than 1 year ago
The CEO may seem indispensable, but little changes on a day-to-day basis if he or she is on vacation. On the other hand, if the CEO¿s administrative assistant (AA) is out of the office, things can break down fast. The CEO may be the public face of the organization, but the AA (executive secretary, office administrator) is its internal heart and soul. When people need things fixed, from copy machines to schedule conflicts, from lost documents to lost opportunities, they turn to the AA, the all-purpose office expert, who must be knowledgeable, friendly and approachable, even if the CEO is above the fray. Executive secretaries are expected to be superb generalists, able to do a million things efficiently, on time and well. And just how is this possible? Well, look at this big, fat manual for AAs and secretaries. It covers everything, from the elementary to the complex, from telephone procedures to recordkeeping, databases, technology, correspondence and more. If you are an AA or hope to be, this is the ideal guide, with all you need to know in one handy volume. getAbstract recommends it to office administrators in every industry.
Book_DivaAW More than 1 year ago
I am new to the profession and needed a book that was comprehensive, clear and well organized. I feel that this is what I got when I bought this book. There are a few things that I wish had been included, but overall this was a good book. I still pull it out and use it every so often.
Anonymous More than 1 year ago
Anonymous More than 1 year ago